MGMT 570 Marvelous Teaching / snaptutorial.com

1. MGMT 570 Course Project (Managing Conflict in the Workplace) For more classes visit www.snaptutorial.com The purpose of this preparation guide is to provide you with some direction concerning the content, process, and structure of your final class project. In the sections below is some helpful information that will prove valuable with respect to facilitating your completion of a Course Project reflective of the high standards of quality work and personal learning that should be the aim of each participant in the course. ASSIGNMENT Members of the class are required to prepare a session project, not to exceed 12 pages in length (excluding appendices), on the broad theme of workplace conflict resolution. Within this broad theme, the project is intended to be an opportunity to explore in some depth a topic related to the course that is of specific significance to you. In developing the project, select a specific conflict situation of interest to you. Think of yourself as a conflict resolution consultant and assume that a key manager has requested a thorough analysis and

2. recommended course of action to resolve an actual conflict that will make a difference to the future performance of the organization. Course Project Proposal At the end of Week 3, there is a Course Project Proposal due. Please note that your paper cannot be adapted from another class; it must be an original work for this course. You may present your Session Paper Proposal in either outline or narrative format. Please read the following explanation of the purpose of the proposal as that may assist you with your own format. 1. The paper proposal is meant to give you the opportunity to organize your notes for your final paper and put those notes into a concrete plan. 2. The proposal also gives the instructor the opportunity to assist in any way that the instructor can in the development of the topic for the final paper. "If you are more comfortable with an outline format to begin your papers, then an outline format is fine. If you are more comfortable with a narrative format to organize your paper, then a narrative format is fine as well. Any other format that you use to convey this information and organize your notes is also acceptable. See the Course Project content item under the Course Home section of this course for more information. ************************************************ MGMT 570 Entire Course

3. For more classes visit www.snaptutorial.com MGMT 570 Week 1 DQ 1 Conflict Examples in the Workplace MGMT 570 Week 1 DQ 2 Confrontation Versus Cooperation MGMT 570 Week 2 Homework LSI Conflict Paper MGMT 520 Week 2 DQ 1 Power, Rights, and Interests MGMT 570 Week 2 DQ 1 Choosing Your Approach to Resolving Conflict MGMT 570 Week 2 DQ 2 Choosing Your Approach to Resolving Conflict MGMT 570 Week 3 Course Project (Project Proposal) MGMT 570 Week 3 DQ 1 Listening at Different Levels

4. MGMT 570 Week 3 DQ 2 The Right Response MGMT 570 Week 4 DQ 1 Assessing Conflict Capability MGMT 570 Week 4 DQ 2 Supportive Confrontation MGMT 570 Week 5 Homework Collabarative case analysis (includes both scenario) MGMT 570 Week 5 DQ 1 Encouraging Collaboration MGMT 570 Week 5 DQ 2 Overcoming Barriers MGMT 570 Week 6 DQ 1 Mediating a Dispute MGMT 570 Week 6 DQ 2 Confronting an Employee MGMT 570 Week 7 Course Project Final (Managing Conflict in the Workplace) MGMT 570 Week 7 DQ 1 Dealing With an Opportunistic Employee MGMT 570 Week 7 You Decide

5. ************************************************ MGMT 570 Week 1 DQ 1 Conflict Examples in the Workplace For more classes visit www.snaptutorial.com Let's share with each other some examples of conflict situations that you have witnessed in the workplace. Please use positions and titles rather than names of specific individuals. What kind of conflicts are these examples, and how did the conflicts develop? What were the results?

6. ************************************************ MGMT 570 Week 1 DQ 2 Confrontation Versus Cooperation For more classes visit www.snaptutorial.com After reading the case on Page 13 (Confrontation vs. Cooperation), respond to the following question: Should Joe take a positional bargaining approach and hold fast on the store’s policy? Explain your rationale. ************************************************

7. MGMT 570 Week 1-7 All DQs For more classes visit www.snaptutorial.com MGMT 570 Week 1 DQ 1 Conflict Examples in the Workplace MGMT 570 Week 1 DQ 2 Confrontation Versus Cooperation MGMT 520 Week 2 DQ 1 Power, Rights, and Interests MGMT 570 Week 2 DQ 1 Choosing Your Approach to Resolving Conflict MGMT 570 Week 2 DQ 2 Choosing Your Approach to Resolving Conflict MGMT 570 Week 3 DQ 1 Listening at Different Levels

8. MGMT 570 Week 3 DQ 2 The Right Response MGMT 570 Week 4 DQ 1 Assessing Conflict Capability MGMT 570 Week 4 DQ 2 Supportive Confrontation MGMT 570 Week 5 DQ 1 Encouraging Collaboration MGMT 570 Week 5 DQ 2 Overcoming Barriers MGMT 570 Week 6 DQ 1 Mediating a Dispute MGMT 570 Week 6 DQ 2 Confronting an Employee MGMT 570 Week 7 DQ 1 Dealing With an Opportunistic Employee ************************************************

9. MGMT 570 Week 2 DQ 1 Power, Rights, and Interests For more classes visit www.snaptutorial.com In our discussion for this week, we are going to discuss the power, rights, and interests case that appears in Chapter 3 (p. 44). Let's start our discussion by looking at the first question, "What are the natural tendencies that Joe and Tina exhibited in handling their conflict?” Please also remember to respond to your classmates’ posts to stimulate further discussion. ************************************************

10. MGMT 570 Week 2 DQ 2 Choosing Your Approach to Resolving Conflict For more classes visit www.snaptutorial.com To prepare for this discussion, read the case in Chapter 4 (pp. 62–63) and respond to the question. Why can reasonable people draw different conclusions regarding the best approach to responding to various conflicts? Please support your response with your own experience and evidence from our readings. ************************************************

11. MGMT 570 Week 2 Homework LSI Conflict Paper For more classes visit www.snaptutorial.com Homework LSI Online Link Begin working on your LSI Conflict Styles Inventory. Use the link below to access the Life Styles Inventory (LSI) exercise. Review the LSI Conflict Paper Guidelines instructions in Doc Sharing to structure your written report. Also, review the LSI slides in Doc Sharing to assist in understanding and interpreting the circumplex. LSI Conflict Styles Inventory Complete the LSI conflict styles inventory from the following link. At the end of the online survey, the website calculates your score and provides a circumplex you can print to complete the assignment. File your LSI conflict styles inventory and paper in the Dropbox for this week. Don’t forget a copy of your circumplex. MGMT570 LSI Conflict Paper As you review the LSI conflict self-development guide, we are reminded of how pervasive conflict is in our everyday lives. No one is immune from conflict. Yet, how conflict affects each of us is determined

12. by both the situation and how we cope; conflict can be both a help and a hindrance: it can lead us to more creative and productive relationships, or it can destroy our relationships. Whether conflict impacts us positively or negatively depends in large measure on how constructively we deal with it. To this end, the LSI conflict exercise is a tool designed to help you learn to deal more constructively with the conflict situations in your life. More specifically, the instrument and self-development guide will help you identify and understand how your thinking patterns and coping behavior influence your ability to deal with conflict situations. In addition, you’ll discover how your thoughts and behaviors help or block constructive conflict solutions and learn how to approach conflict situations more effectively. The paper should not exceed six pages in length, excluding the LSI circumplex that should be attached to the paper. (110 points total) Your assignment is to complete the Life Styles Conflict Inventory by addressing the following points. 1. Describe your personal conflict styles. Focus on your dominant and weakest styles (include a copy of your circumplex). (40 points) 2. Assess the impact of your styles on your effectiveness. Which of your styles are working for you in accomplishing your goals, and which styles are working against you? Provide specific examples. (30 points) 3. Identify a conflict style for change, and briefly define an action plan to implement the change. Consider the steps defined in the self- improvement planner on pp. 16–18 in the self-development guide to help you in this process. (30 points) 4. Conclude by providing a brief reflective statement regarding this exercise. (10 points)

13. ************************************************ MGMT 570 Week 3 Course Project For more classes visit www.snaptutorial.com The purpose of this preparation guide is to provide you with some direction concerning the content, process, and structure of your final class project. In the sections below is some helpful information that will prove valuable with respect to facilitating your completion of a Course Project reflective of the high standards of quality work and personal learning that should be the aim of each participant in the course. ASSIGNMENT Members of the class are required to prepare a session project, not to exceed 12 pages in length (excluding appendices), on the broad theme of workplace conflict resolution. Within this broad theme, the project is intended to be an opportunity to explore in some depth a topic related to the course that is of specific significance to you. In developing the project, select a specific conflict situation of interest to you. Think of yourself as a conflict resolution consultant and

14. assume that a key manager has requested a thorough analysis and recommended course of action to resolve an actual conflict that will make a difference to the future performance of the organization. Course Project Proposal At the end of Week 3, there is a Course Project Proposal due. Please note that your paper cannot be adapted from another class; it must be an original work for this course. You may present your Session Paper Proposal in either outline or narrative format. Please read the following explanation of the purpose of the proposal as that may assist you with your own format. 1. The paper proposal is meant to give you the opportunity to organize your notes for your final paper and put those notes into a concrete plan. 2. The proposal also gives the instructor the opportunity to assist in any way that the instructor can in the development of the topic for the final paper. "If you are more comfortable with an outline format to begin your papers, then an outline format is fine. If you are more comfortable with a narrative format to organize your paper, then a narrative format is fine as well. Any other format that you use to convey this information and organize your notes is also acceptable. See the Course Project content item under the Course Home section of this course for more information. ************************************************

15. MGMT 570 Week 3 DQ 1 Listening at Different Levels For more classes visit www.snaptutorial.com This week’s discussion is based on our continued saga with Joe, who is challenged to provide the appropriate response to the various scenarios (Chapter 6, p. 106). Based on this case, what messages are the individuals giving through their words and actions? ************************************************ MGMT 570 Week 3 DQ 2 The Right Response

16. For more classes visit www.snaptutorial.com In Chapter 7, page 118, we see that Joe has a heated argument with Tina and must engage in the appropriate communication responses. What is the appropriate response (or responses) on the communication continua that Joe should engage? ************************************************ MGMT 570 Week 4 DQ 1 Assessing Conflict Capability For more classes visit

17. www.snaptutorial.com Read the Role Profile Case on More Power Inc. on pages 347–354 of the text. Rate each role’s conflict capability and respond to questions. Using the conflict capability questionnaire (Exhibit 8-1 on page 124), first assess how Joe might rate himself and one of the other employees, which could be his boss, peer, or one of his direct reports. The profile for each employee is found on pages 347–354 ************************************************ MGMT 570 Week 4 DQ 2 Supportive Confrontation

18. For more classes visit www.snaptutorial.com Joe must confront Kim Khan and address concerns involving their relationship. Based on the More Power Inc. Role Profile Case, read and analyze the situation and address what the problems are and who owns them based on the window on behavior. ************************************************ MGMT 570 Week 5 DQ 1 Encouraging Collaboration For more classes visit www.snaptutorial.com

19. Joe must assign a project requiring Fred and Sally to collaborate. He anticipates resistance and must encourage each to collaborate with the other. Read the case on page 175 of the text, and respond to the following question. How successful was Joe in applying the building blocks of collaboration? ************************************************ MGMT 570 Week 5 DQ 2 Overcoming Barriers For more classes visit www.snaptutorial.com MGMT 570 Week 5 DQ 2 Overcoming Barriers

20. ************************************************ MGMT 570 Week 5 Homework Collabarative case analysis (includes both scenario) For more classes visit www.snaptutorial.com Collaborative Case Analysis Students will work in teams to prepare a collaborative case analysis on the Negotiations for Life case (text page 202). Each team will be assigned either Scenario 1 or Scenario 2 by the professor. Teams will discuss their assessments in their team Discussion areas and prepare an analysis and recommendation in a collaborative report in the form of a paper. See MGMT570: Guidelines for Case Analysis located in Doc Sharing.

21. The length of paper should be three to four pages, not including the cover page and references. APA style is required for in-text citation and references. Due date: In order to have a meaningful discussion, one leader from each team will post the report in the Overcoming Barriers discussion by Wednesday of Week 5. In addition, you are required to submit in the Dropbox for grading. Some students initially find case analysis of conflict problems to be difficult and uncomfortable. This is due to the relative lack of structure of most dispute-oriented problems. No correctly answered list of prequestions or mechanical process will lead to the right resolution. In fact, there usually is no single, definitively right solution to most managerial problems. When analyzing a case, remember that there are often many possible solutions. The goal is not to find the solution, but to examine the case and practice analyzing and solving real-world conflict issues using the concepts and theories you learn about in this course. Our goal is to focus on the problem, the parties involved, and to examine the case and to practice analyzing and solving real-world conflict resolution situations. Please use the following format to guide your thinking and to frame your written case analysis (if required). This works if you are formally presenting a case analysis or merely using the analysis for your own discussion purposes. Conflict Assessment: Part of your analysis is to define the conflict and identify the issues, emotions, and relationships involved. (Often there are multiple, interacting conflict resolution issues). Look to any case guide questions (if provided) for some conceptual direction, but do not seek merely to address these questions. (30 points) ¨ Define the major conflict issue. ¨ Identify the conflict resolution components. ¨ Remember: Often, the issues, emotions, and relationships are directly described in the case, whereas the source of the conflict is not. ¨ If necessary, indicate how organizational factors affect the conflict resolution process.

22. Situation Analysis: Another part of the analysis is to explain the mechanisms that are causing the conflict. (35 points) Ø Incorporate specific and relevant conflict resolution concepts. Avoid providing general or commonsensical responses that do not incorporate course concepts, as well as just simply summarizing case facts or examples. Ø Don’t make assumptions that cannot be supported by the facts in the case. Ø Be wary of imposing personal opinions on the case that cannot be supported by case facts or relevant conflict resolution concepts; try not to place blame. Ø Avoid providing viewpoints that are sketchy or overlook important course concepts, case facts, and events. Recommendation: All recommendations must be developed that are appropriate measures that will ensure that the conflict is resolved in order to develop a structured plan of action. Who is to do what and when? (35 points) ¨ Your solutions should follow logically from your analysis. ¨ Focus on the problems not the parties. What are the expected outcomes (both positive and negative) of the solution? ¨ What aspects of the conflict remain unresolved by your solutions? ¨ Make sure recommended actions incorporate conflict resolution concepts and theories. Although these recommendations are speculative, you still need to be sure to incorporate relevant conflict resolution concepts and provide specific, concrete examples to help demonstrate or support your points. Evidence of Data Usage: Finally, there must be evidence of strong use of data to support your arguments and substantiate your recommendations. (10 points) ¨

23. Some other helpful hints for Case Study preparation 1. The case analysis needs to be clear, crisp, and concise. Facts from the case are stated only to make a point, not to retell the story. Do not rehash the minutia, or details, in the case. The case analysis needs to be organized; spelling, grammar, and word usage must be correct. 2. Make sure your paper (if required) has a logical flow. Make clear links between the identified conflict resolution, the analysis of the conflict resolution, and the solutions proposed. 3. Provide analysis, not description. Demonstrate your ability to use and apply theories and concepts from the course material; integrate course material where it is useful. Mine the text for nuggets of conflict theories that help explain the issues. For example, it’s not enough to say that conflict applies here; you must show how it applies. You can’t simply say negotiation is the best conflict solution that applies; you have to show how Mrs. X used an assertive style when a collaborative style would have been appropriate because……. 4. Be thorough. It is better to give a thorough, explicit analysis focused on one or two primary conflict resolutions than it is to barely touch upon six conflict resolution strategies. 5. Sometimes students come up with amazing recommendations (for better and worse) that have no relationship to their analysis. I want to see that it’s the analysis that frames decisions made about the case. A poor analysis that results in good decisions means that somewhere or other, you have intuitively understood the case, but you need to backtrack and figure out what you understood. A great analysis that results in decisions that come from left field signals that you are not

24. applying what you learned in your assessment or analysis of the situation. ************************************************ MGMT 570 Week 6 DQ 1 Mediating a Dispute For more classes visit www.snaptutorial.com Joe must mediate a dispute between Sally and Fred to encourage them to work together on a project. Read the case on page 250 and respond to the following question. How successful was Joe in facilitating a process for mediating the dispute without imposing his own outcome on the parties?

25. ************************************************ MGMT 570 Week 6 DQ 2 Confronting an Employee For more classes visit www.snaptutorial.com Joe must address concerns raised by Tamiko regarding the way she has been treated by Fred Staid and men on the delivery team. Read the case on page 300 and respond to the following question. What specific steps should Joe take to investigate Tamiko’s concern? Include in your response the facts, data, and other information that must be collected, questions to ask, and strategies to take to ensure a thorough, fair process.

26. ************************************************ MGMT 570 Week 7 Course Project Final (Managing Conflict in the Workplace) For more classes visit www.snaptutorial.com This week, your Course Project is due. Optional: Post a copy of the Executive Summary from your Course Project in Doc Sharing. See the Course Project content item under the Course Home section of this course for more information. Submit your assignment to the Dropbox located on the silver tab at the top of this page.

27. ************************************************ MGMT 570 Week 7 DQ 1 Dealing With an Opportunistic Employee For more classes visit www.snaptutorial.com Overview: Joe must manage an opportunistic employee, Anton. Based on what you have learned in this chapter, what advice would you give Joe regarding how to respond? Specifically, what steps would you take to  arrange a meeting with Anton;  counsel Anton and address inappropriate behaviors;  implement discipline, including termination if warranted; and  prepare for potentially aggressive or violent ehaviour?    ************************************************

28. MGMT 570 Week 7 You Decide For more classes visit www.snaptutorial.com After reviewing the You Decide video, how would you address Edmund’s face-saving concerns? ************************************************