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Case study: Asian Faces in Europe. Mr. Ramkumar Vijayan Nair of the Indian Tourist Information for Benelux and Scandinavia Amsterdam Holiday Fair - one of the most important media to promote India to potential Dutch travellers Challenges as to determine targets and priorities:
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Case study: Asian Faces in Europe • Mr. Ramkumar Vijayan Nair of the Indian Tourist Information for Benelux and Scandinavia • Amsterdam Holiday Fair - one of the most important media to promote India to potential Dutch travellers • Challenges as to determine targets and priorities: • Focus on name awareness of Indian tourist agencies? • Attract extra attention to certain forms of travel and destinations? • New networks for Indian airlines? • Promote India as one of the most scientific, research-intensive and competitive economies of Asia?
India’s tourism industry • Tourism nowadays the world’s biggest industry on virtually any economic measure • Government focus on India’s tourism industry started in 1950 - enormous growth and expansion • WTO estimates that tourism accounts for about 8% of total world exports and more than 30% of international trade in services • World Travel and Tourism Council organisation (WTTC) forecast for India, in 2006, Travel and Tourism was expected to post INR2,342.7 billions (US53.5 billions) of economic activity • WTTC forecasts that in 2016 Travel and Tourism in India will grow to INR8,128.2 billions (US128.0 billions) • India tourism positively increased from 17,000 visitors in 1951 to 3.37 million in 2004-2005
India’s tourism industry contd. • Tourism - third largest net earner of foreign exchange for Indian economy • One of the sectors that employs the largest number of manpower • Different regions offering a variety of styles of attractions • Deserts, beaches, forests and wild life, landscapes for eco-tourism, snow and mountain peaks, cultural heritage and colourful fairs and festivals, technological parks and science museums, traditional yoga and natural lifestyle resorts for spiritual experience
Tourism industry is a knowledge-based industry • Consists of different groups of people and of different services required in each group • Tourism industry interacts with a large number of participants such as suppliers, airliners, tour operators and government departments • Has to compete with international competitors from any part of the world • Complex and demanding environment, where cooperative and competitive relations are jointly embedded in flows of knowledge and information
Ministry of Tourism India • Promoting, planning and designing promotional campaigns, based on the “Incredible India” project • The organisational objectives are: 1. Positioning and maintaining tourism development as a national priority activity 2. Enhancing and maintaining the competitiveness of India as a tourism destination 3. Improving India’s existing products and expanding these to meet new market requirements 4. Creating tourism infrastructure
Indian Tourist Information for Benelux and Scandinavia • Offers meaningful, reliable and informative information through the website • Enhance India's visibility in the market through targeted promotional campaign • Current India promotion emphasises cultural and spiritual values • Advertising in print and electronic media, participation in fairs and exhibitions, organising seminars, workshops, road shows and India evenings, printing of brochures
Culture the biggest asset • Cultural theme exploits visuals such as great monuments, spiritual traditions, Indian cuisine, way of life • Also a convenient modern country, competitive and advanced in the knowledge-based economy • 2001 campaign in Europe seen as effective as significant increase in visitors to India
Visual identity • India Tourism’s major challenge is to let people know the diversity of India • Diverse visual strategy incorporating a strong cultural diversity theme • Visual communication as a main tool as visualization considered to be a powerful instrument to convey experiences to potential customers • New logo
Dutch Holiday Fair • Enables tourism exhibitors to have direct contact with around 150,000 Dutch travel fans within the framework of 6 days • Just as likely to choose destinations in the European Union as further away • Looking for guidelines for their orientations, for inspiration and new exotic ideas • Challenge facing every exhibitor at the fair
Dilemmas and options • What is the dilemma? • What does it have to do with IC? • What are the options?