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  1. Equator Overcoming the Obstacles & Focusing on the Future Milestone Mismatch Trending Equator Agent Assignments No Realtor 6,303 (18%) Proxy Agent 4,234 (12%) • Observations • Agent assignment statistics: • Proxy Agent assignments trending down 22% from February showing users are becoming more proactive in realtor assignment • Accounts with no assigned Agent showing 8.5% increase due to influx of newly imported accounts • Realtors assigned in Equator up 8.4% from February showing consistent LOB effort to assign realtors as soon as possible • 77% of Accounts with No Agents are in Initiation/Document Collection Status • 1st time realtors adjusting easier to Equator through user familiarity with system navigation • Action Plans • Q2 Enhancement will convert all tasks to dual and need to utilize proxy agents minimized • Phoenix Action Plan • Gradually decommission proxy agent accounts - pending LOB review Equator Phase Boarding (February to March) • Observations • Influx of Phase Changes from February to March • Document collection phase showing 42% increase due to LOB efforts in initiation phase • Verify & Receive Offer tasks showing 181% average increase through both phases • Closing & Approval phases showing 54% decrease through both phases

  2. Equator - continued • Equator Enhancements and Current Issues • Phase I Enhancements • Auto Queuing / Load Balancing • FHA Enhancements • HAFA Guidelines • Return to Negotiator Feature • Deal Change Made as Ad-Hoc Feature • Correction of J63/J64 and J67 Mapping • Alt-RASS Decline Correction • Dual Role Chase/Realtor on Task • P99 Addition • Equator Writing to Recovery Loans • Future Enhancements • Log Code/Notation Enhancement • Closing Scheduled Task • Letter Automation • SPO Tool • GSE Calculator • WPII/HSSN Integration • Vendor Flows • Maintenance Tasks • Vendor Flow – Cartus/Auction.com • Workflow/Inventory Management Enhancement • Borrower/Realtor Portal Enhancement • Foreclosure Hold Task • Current Issues • XML Rejects – Pending Resolution • CAA Group reports they cannot deactivate users if there are properties assigned. • Pending global fix for SOLD and Unavailable properties only • Active assigned properties would be an enhancement • Task / Message Mapping Issues – Pending Resolution • User issue reporting errors / user error • Incomplete preceding tasks (minimum net data and hardship most common tasks) • User misuse of the ad-hoc feature • Package Complete task triggering hard stop • Decreasing amount of accounts experiencing issue/ resolution improvement • About 80% of package complete issues are HAFA files • Issue Resolution • 4/18/13 Release Version 06.04.00 • Chase - Event Submit Offer in Chase HAFA (event id = 3458) type should be 'RFI'. currently it is 'FORM_HTML' • Bug - Global - Internet Explorer version 7 incompatible with Submit Short Sale task functionality. • Chase - HAFA ‘Monthly Marketing Report’ triggering immediately and it should be every 30 days • Bug - CHASE HAFA - Dead End Work Flow - ARASS convert to Chase SS and back to Chase HAFA ARASS • Chase SS - 'Listing Data (Seller)' property issues field selection is getting removed after uploading listing agreement • Chase Step Code 8001 for VLS and H89 for MSP are created two times in Chase SS • Remove the role Asset Manager from Chase SS and HAFA workstation • Bug – Chase SS – ‘Package Complete’ task can be completed without required fields, stalls workflow • Chase SS Remove 'is there an offer?'' and ' Select Short Sale Agent’ from Ad Hoc List • Chase SSA Adaptor exception handling issue • E-mail messages are not getting generated for Chase WS from CC on agent portal • Agent (hardship reasons) 'reasons for default' not viewable after task completion. • Chase SS and HAFA activate user(s) error message unique client ID already exists • 3/5/13 Release Version 06.03.00 • Chase HAFA – “Change Valuation” role should be supervisor, not Intake specialist • Chase – changing the first loan number on property edit screen doesn’t update the header with new loan number • Chase SS/HAFA workstations remove unused links • Chase HAFA – asks for second loan import source on property edit screen when there is not a stacked loan • Chase – monthly marketing report (agent) task triggering for unavailable properties • Bug – Chase SS – hard decline triggers “Verify Existing Values” on unavailable loan if valuation orders are open • 3/21/13 Release Version 06.03.07 • Chase SS/HAFA – Update_HAFA_FNMA is being generated on active loan categories in XML • Global release – Geo-Coding issue – Lightbox fails to load when clicking on “This Address Cannot be Mapped.” (This applies to the PVM tool.)

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