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Introduction

Troubleshooting Calendar Issues in Microsoft Outlook Mark Lium and Chris Burnham Support Professional/Technical Lead Enterprise Messaging Support Microsoft Corporation. Introduction. Troubleshooting common issues with Microsoft ® Outlook ® Calendar

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  1. Troubleshooting Calendar Issues in Microsoft Outlook Mark Lium and Chris BurnhamSupport Professional/Technical LeadEnterprise Messaging SupportMicrosoft Corporation

  2. Introduction • Troubleshooting common issues with Microsoft® Outlook® Calendar • Primarily intended for those using Microsoft Exchange Server • Presentation targeted for users of Outlook 2000 and Outlook 2002

  3. Most Common Issues Common issues users experience with Calendar: • Duplicate appointments • Missing Calendar items • Orphaned meeting requests • Dismissed reminders resurfacing • Free/busy info not accurate

  4. Common Configuration • User leverages many Calendar features, such as: • Delegates, • Automated response to meeting requests, • Offline folders (OST). • User syncs with handheld device • User has large Exchange mailbox, typically with many Calendar items

  5. Troubleshooting Duplicate/Missing Items • Review delegate access to Calendar • Start by removing all delegates • Does the problem persist? • Reintroduce delegates one at a time • Consider limiting delegate privileges • Delegate and owner both running same version?

  6. Troubleshooting Duplicate/Missing Items (2) • Disable Calendar caching (Outlook 98/ Outlook 2000 only) • Q276248 “OL2000: Calendar Problems with Outlook 2000” • Synchronizing with Pocket PC device? • Q274840 “OL2000: Error Message: The Multi-Day Appointment Cannot Be…” • Q280931 “OL2002: Meeting Request Still in Inbox After Accepting”

  7. Troubleshooting Duplicate/Missing Items (3) • Synchronizing with Palm-compatible device? • Upgrade HotSync and PocketMirror to latest versions available • Palm device won’t sync with Outlook • Q239827 “OL2000: Problem Synchronizing Palm Organizer with Outlook” • Q270044 “OL2000: How to Synchronize Outlook with a Palm Pilot” • Q245435 “XCLN: Attendees Deleted from Recurring Calendar Items”

  8. Troubleshooting Duplicate/Missing Items (4) • Synchronizing with BlackBerry device? • FAQs for BlackBerry/Outlook • http://www.blackberry.net/support/faqs/intellisync/index.shtml • Meeting requests not showing in Calendar as “tentative” • Missing items after sync with BlackBerry • Fixed in BlackBerry Enterprise Server SP-1

  9. Troubleshooting Duplicate/Missing Items (5) • Possible item or mailbox corruption • Exhaust other troubleshooting first • Q189841 “XCLN: Corrupt Calendar Causes ‘Unable to Open This Item’ Message”

  10. Troubleshooting Reminders and Free/Busy • Reminders that cannot be dismissed • Incorrect free/busy information • Q292183 “XCLN: How to Troubleshoot Reminders and Free/Busy Issues…” • /cleanreminders • /cleanfreebusy

  11. Top Five Issues • Duplicate meetings, dismissed reminders, conflicting appointments, and missing items • Q276248 “OL2000: Calendar Problems with Outlook 2000” • Q228937 “OL98: Calendar Problems with Outlook 98” • Duplicate meetings, meeting updates not processed, new meetings not showing as tentative • Known issue with BlackBerry devices; install BlackBerry Enterprise Server SP-1

  12. Top Five Issues (2) • Orphaned meeting requests (request that cannot be updated) • Q278535 “OL2000: Calendar Items You Copied Don't Allow Meeting Updates” and • Q251417 “OL2000: Exporting Calendar to PST Does Not Save Meeting Request Info”

  13. Top Five Issues (3) • Error: “Details for this appointment are not available” • Fixed in Office 2000 SP-2 • Q265088 “XCLN: Free and Busy Details Unavailable from Different Time Zone” • All-day events spanning more than one day across time zones • Q262451 “XCLN: Workaround for Events That Span Two Days Across Time Zones”

  14. Where to Get More Information • Palm Web site • http://www.palm.com/ • Chapura PocketMirror • http://www.chapura.com/ • BlackBerry • http://www.blackberry.net

  15. Thank you for joining us for today’s Microsoft Support WebCast. For information on all upcoming Support WebCasts and access to the archived content (streaming media, PowerPoint slides, and transcripts), please visit: http://support.microsoft.com/WebCasts We sincerely appreciate your feedback. Please send any comments or suggestions regarding the Support WebCasts to feedback@microsoft.com. Include “Support WebCasts” in the subject line.

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