Customer Support Staffing Solutions

1. Customer Support Staffing Workforce & Resource Solutions To Bridge the Skill Gap, Engage a Contingent / Virtual / Remote / Offshore Resource! Hvantage Technologies Inc. 23463 Haynes St West hills Los Angeles California 91307

2. Founders: Founded in 2011 by Neelesh Jain - serial entrepreneur in telecom & real estate Locations: 2 offices in Indore, India with 150 technology and operations team Expertise: Development Support, Back Office Support, Customer Support, E- Commerce Management Support, Offshore & Outsourcing Support Services Domain Expertise: Healthcare, Banking, Finance, IT & Technology, Internet, Shared Economy, and e-Commerce Lean Operating Model:Sales and support in US & operations in India Clients:

3. Overview of Contingent / Virtual / Remote / OffshoreSolutions At any organization demand dependent work like seasonal employment, paid internships, freelance work, contracts and temporary employment requires freelancers, independent contractors, consultants, or other outsourced and non- permanent workers who are hired on a project basis can be termed as Contingent workers. A person or a group that is capable to provide administrative, specific, or innovative (social) help to clients remotely is labelled as Virtual Assistant or Virtual Office Partner. Off-site support providers which are located at some distant locations than the site butprovide all supportor assistance are RemoteAssistants. They allare excluded from anybenefits which are offered toaregular employee.

4. Purpose In less than a decade, businesses have spectacularly increased the involvement of Contingent/Virtual/Remote/Offshore resources exponentially as the hassle of rising labour expenses, uncertainty in market, expectations of employees and dissatisfaction despite great perks has grown unmanageable and therefore the involvement of a work force which will quickly adapt to plug conditions and shall not be a bearing responsibility has increased rapidly. Some business resources and functions are critical to an organization’s success and continued operations. Therefore, it is essential that an organization's processes operate effectively without excessive interruption. Contingent/Virtual/Remote workforce supports this objective through their periodic involvement and flexible approach.

5. Advantages • Freedom from payment during fluctuations • Freedom from tax liability, reward, bonus, compensation and paid-offs! • Work quality is assured since experts are arranged to manage the task! • Infra, stationery & resource costs are saved! • Borders doesn’t become a barrier! • Greater Flexibility since we don’t have to retain them for long! • Less investment since manpower is easily available in Indian economy!

6. Our Customer SupportOfferings We can summarize your challenges. Customer experiences and support are omni-channel and immediate. We know your brand is dependent on timely support, processes and responsiveness. We hire and manage experienced support experts to keep clients focused on expanding their business, while we manage the command center. We can help with your Customer Communication… At Hvantage, we can help relieving your communication headaches so you can escape daily chores and focus on the purpose domain of the company, thus ensuring better profitability. • Trust us for daily records and delivery timelines • Consider us for bulk entries • Take our specialists to deal with new tools and changing technologies.

7. Our Customer SupportOfferings • Customer Service • Billing • Outbound Support • Technical Support

8. Our Customer SupportOfferings • Live Chat & Email • Social Media • In-app • SMS Text

9. Our Scope Whether searching last-minute or on-demand worker for your expanding and industrious company can be a challenge — but that’s exactly where we step in. We are efficient in providing individuals and teams! Resource & Workforce Solutions that we offer are: • Freelancers on a À la carte basis • Consultants to drive processes better • Temporary Employees for certain period of time • Technical Support Assistance to provide technology based solutions • Development Support for all your mobile app/web app development • Start-up Staff to accelerate the growth of your new venture

10. Our Scope (Cntd..) • Part-Timers for short period regular tasks • Contractors to accomplish long/short terms tasks • Outsourced Workers paid and manged by a third party • W2 Employees paid hourly via staffing firms’ payroll • Offshore Staff to perform your business function • Customer Support Assistants to ensure your customers never feel unheeded • Virtual Assistants for tasks that do not require physical presence • Remote Resources working from distant location engaging & managing through internet

11. Why Us? Hvantage Technologies is a Resource &Workforce Provider, with a vision to provide adept resources for our clients. We believe in cultivating relationships and deliver personalized experiences with the primary focus of providing experts in terms of calibrated and timely fulfilment. We provide the expertise, stability, and global resources to meet your specific needs, and we are ready to work with you. Additional hampers in collaborating with us • We’re centrally based thus have access to a bigger data pool • Since we do not hail from a Metro Tier - 1 city, thus, our service costs are lesser with no compromise in the calibre.

12. Why Us? (Cntd..) Our strategies are defined and structured and thus makes it easier to achieve timely fulfilment. Our steps of working are as follows: • RFP (Request for Proposal) • Proposal Presentation to the Client • Understanding Project/Requisites • Map Parameters • Start the quest for Expert(s) • Gather Expert(s) • Deliver your Resource/Workforce

13. Appendix Major Industries We Serve Areas/Functions We Deliver In About Us Hvantage Capabilities Offshore Offices

14. Major Industries We Serve • Education • Communications • Technology • Transformation & Growth • Event Staff • Legal Services • Facilities & Maintenance • Manufacturing • Field & Consumer Services • Animation/Media/Publishing • Healthcare & Wellness • Transportation & Logistics • Hospitality • Internet • IT • Travel & Tourism • E-Commerce

15. Areas/Functions We Deliver In • Administrative • Strategy • HR • Merchandising • Operations • General Labour • Finance • Home Services • Sales • Personal Services • Business Development • Collateral Development • Technology Support • Admin Assistance • Virtual Assistance • Customer Support

16. Areas/Functions We Deliver In (Cntd..) • Audio/Visual • Due Diligence • Competitor - Research, Analytic & Insight • Writing • Translation • Customer - Research, Analytic & Insight • Project Management • Warehouse Operations • Data - Research, Analytic & Insight • Security Services • Market - Research, Analytic & Insight • Technical Support • Remote Resource • E-Commerce Management

17. About Us Hvantage was formed in 2011 with focus in Finance, Logistics, e- Commerce and Mobile. Hvantage has over 100 passionate technologist and leaders providing web, mobile, enterprise & data solutions to our customers. Hvantage has clients in USA, France, Singapore & India with operations inIndiaandUSA. NeeleshJain – President Krishna Baderia –CEO Krishna is an experienced technologist, leader and entrepreneur. In his 20 years of career, Krishna provided technology leadership at fortune companies like Bank of America. He started his technology company in 2011, which he merged with Hvantage in 2015. He is pursuingExecutive MBA at USC and received Bachelor ofSciencefrom DeviAhilyaUniversity,Indore. Neelesh is an accomplished business leader with 20 years of experience in technology, telecom & real estate. He grew his telecom company DCNPL to $50 Million in 6 years and expanded operations across India and abroad. He founded Hvantage in 2011. He received his Engineering from Devi Ahilya University, Indore.

18. TechnologyCapabilities Product development and management Mobile, Web, Desktop Application Design and Development Technology Services Desktop and Infrastructure Support Design Support Build Manage Onsite creative team to design multi-platform dynamic effective user interfaces. Continuous improvement, product support & training. Analysis, Development & Quality delivered using Agile Process. Product management, strategic alignment & architecture assessment.

19. OperationsCapabilities 24/7 operations support across three countries USA (Onsite), Brazil(Near Shore) and India (Offshore) High tech operations office in India Expertise in E-Commerce, Logistics, General Administration, Accounting Desktop and Infrastructure Support Talent Efficiency Care Security Our talented operations team is fluent in English, trustworthy & experienced in operational management & execution. We provide competitive advantage to our customers with operational innovation and efficiency. We have carefully built a culture where customer is our first priority. We practice industry standard technology & processes to secure your information.

20. Mobile Capabilities Native mobile applications (iOS, Android & Windows) Dedicated onsite designers and developers. Faster time of market with existing tested mobile components to plug in. End to end development including deployment to app store. SEO Plan Design Idea Generate relevant traffic to your website from various search engines Meticulously thought out design & development, SEO , E- Commerce and Back Office support services Hvantage creates designs that reflect client’s outlook Using innovative ideas & result-oriented implementations to develop successful digital strategy for your business

21. Hvantage – India Location – Indore City Indore is an inviting opportunity with quality infrastructure at low cost. - Talent/Opportunities: Only city in India with the presence of most reputed international colleges Indian Institute of Management (IIM) and Indian Institute of Technology (IIT). There are over50 colleges and educational academies in Indore feeding the talent to domestic & international businesses. - Cost:A Tier 2 city, keeps the TCO almost half of the big 5s. • Comparing to Los Angeles its half in area and population (562 sq/km for 2.1 Million). • Indore has 2 operational and 1 proposed IT park, with presence of InfoSys, TCS& Collebra. • Indore is connected with an International Airport & Rail/Road. • Bus Rapid Transit system keeps traffic in control. • Indore provide the key ingredients of life including great weather, food variety, entertainment parks, sight seeing, malls, hospitals, sports institute, education and a family friendly place to retain the talent. • Resources: Wikipedia, IIM Indore, IIT Indore

22. Hvantge India Offices State of art facility center in Indore, India Hvantage’s India office is a state of the art facility designed around maximum productive software development environment. The open floor design encourages communication and collaboration, both between techies and with our clients. • 8000 sq. feet professionally arranged space (2 offices) • Seating capacity 150 associates • 6 manager’s cabins • 24 hours power backup • Large conference rooms • Internet connection up to 100 mbps, multiple leased lines for client requirements • Ample parking space • 24 hours security guard • Server room with restricted access

23. THANK YOU! Look Forward To A Profitable Collaboration..! Hvantage Technologies Inc www.hvantagetechnologies.com info@hvantagetechnologies.com | neelesh@hvantagetechnologies.com +1-347-918-3427