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TOP 8 Reasons to Consider LIVE CHAT for your Business

Even though Live Chat popularity is quickly growing all over the world, so many business owners are still not sure if it’s the right tool for their customer service needs..

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TOP 8 Reasons to Consider LIVE CHAT for your Business

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  1. Top 8 Reasons to Consider LIVE CHAT for your Business

  2. Even though Live Chat popularity is quickly growing all over the world, so many business owners are still not sure if it’s the right tool for their customer service needs.. • Do my customers really need it and will they appreciate it on my site? • Is it not enough to provide customer service via phone and email? • Is it worth investing in it and will it really help me grow my sales?

  3. Increased Usage • Live Chat usage has grown from 30% in 2009 to 80% in 2017 High customer satisfaction rates • Live chat has the highest overall satisfaction of all customer services channels (73%)

  4. High expectation of availability • 30% of consumers expect LIVE CHAT to be available to them when contacting a brand. Increased Popularity • 19% of consumers indicate LIVE CHAT as their preferred communication channel.

  5. Cost Reduction • Live Chat is typically 1/4th the cost of a phone service Increased sales conversion rate • 47% of online shoppers are more likely to make a purchase if they could talk a live online assistant

  6. Greater Productivity • Chat agents, depending on the complexity of an issue, can take anywhere from 1 t0 10 simultaneous chat Reduced shopping cart abandonment • 21% are receptive to IMupporting chat offers and are glad to know help is available to them

  7. Contact Us sales@imsupporting.com https://www.imsupporting.com

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