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https://www.icmi.com/training - By choosing ICMI for your contact center training, you're not just getting access to cutting-edge courses, you're getting a lifelong professional development partner. We're here for you throughout your career journey, and are excited to see you and your team succeed. Contact icmi.com today for more information!
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We champion contact centers and their people, and our mission is to make both better every day.
No other organization understands the contact center’s focus on improvement like ICMI does.
We take great pride in improving customer experiences and producing optimal business results.
We are all striving to be better. Whether it’s being better people, better leaders, or better organizations, improvement and advancement is at the heart of our daily intentions.
We unite the community and empower contact centers to serve their customers better, engage their employees more, and improve the customer experience through a full range of products and services.