The 10 Most Creative Corporate Leaders to watch in 2018

1. www.insightssuccess.in August 2018

4. Editorial A successful corporate leader is known for his business acumen and his ability to drive the business forward. In today’s fast-paced business environment, the aptitude to adapt to an ever-changing landscape is what makes them stand ahead of their peers. Embracing innovation and incorporating flexibility has been the ‘Success Mantra’ for these business gems. “If your actions inspire others to dream more, learn more, do more and become more, you are a Leader” – John Quincy Adams This quote by the ex-US president simplifies one of the most essential attributes required to be a leader. However, a leader is not just a person who possesses the necessary traits and qualities; it’s actually much more than that. It is the journey of transformation wherein it’s not Who They Are or What They Think; rather it’s What They Do that actually defines the class of creative corporate leaders. The act of building and nurturing the professionals and tapping the creative intelligence to bring out the best of a team hugely resembles the process of a painter who showcases his creativity through the canvass. One of the biggest stumbling blocks to accomplish perfection is to have the urge of doing something new-irrespective of thinking about the outcome! Business leaders have a conviction that gives them the liberty to perform out of their comfort zone. New-Age Leadership: Blending Creativity & Strategy As professionals, each one of us has the innate capacity to incorporate the qualities, but only a few of us have the audacity to commence the journey of exploring the untouched potentials within ourselves. Corporate Leaders, having amassed invaluable experience in their respective fields have created benchmarks that are being acknowledged and recognized on the global platform. To sum up the conversation, corporate leadership is all about diversity, creativity, and co-creation. As we navigate into the 4 industrial revolution, we would be looking forward to business leaders to catalyze this expansion process along with injecting and mediating creativity into all businesses. th Devasish Kanojiya

10. Most Creative 10 The Corporate leader TO WATCH IN 2018 Inuential Leaders - Stimulating Admiration & Trust rom the legendary J.R.D Tata, Dhirubhai Ambani to Narayana Murthy, Ratan Tata, Azim Premji to name a few, F Recognizing the contributions and landmarks accomplished by some of the noted leaders, we have come up with this special edition of “The 10 Most Creative Corporate Leaders to watch in 2018”. In this segment, we have featured the journey, learning’s, along with showcasing the mentionable milestones they have achieved over the years. these corporate tycoons have created their own space in the business fraternity. The charisma and the approach towards their work have what made them climb the success of ladder in the business community. On the cover page of this magazine, we have Hari Krishnan Puravankara, CEO and Founder of Black Pepper Technologies. Believing in collective entrepreneurship, Hari is an ‘avid-dreamer’ with having a firm footing on the ground to realize his dreams in the most optimal manner. As the ‘CEO of the Month’ we have Rajesh Desai, CEO of Lyra Network India is an adroit leader having sheer knowledge about technical products, and possess the ability to work with assorted folks, and maintains a long-term client relationship. In this edition, we have also published an exclusive interview with Kiran Thomas – President, Reliance Industries Limited, & Director – Jio along with Anish Shah - President, Information Technology at Jio Infocomm. Alongside, we have also enlisted Ambati Venu - Managing Director of Abbott India Ltd. He believes in waking up every day with the possibility of making a tangible difference to the health and wellness of the people in our country. Anoop Handa, Founder of Anlight Consulting Services has given his fruitful contribution to numerous reputed multinational companies in strategic leadership roles during his professional journey. Commencing his entrepreneurial journey at 20, the pursuit of excellence motivates Neeraj Saxena, Managing Director- B2C Systems Limited to 'push the envelope’ and ‘shift the goalpost’ further away for a bigger marketing-play. Kabir Basu Roy - Chief Marketing Officer has 17 years of experience in marketing roles across FMCG (Dairy, Tea, Tobacco), Healthcare, Marketing Communications - Strategy, Operations, P&L. As the Chairman & Managing Director of Laxai Life Sciences Pvt Ltd, Vamsi Maddipatla is the driving force in leading innovative biotech companies in India, providing cutting-edge Biotech solutions to large players across the globe. ‘Hunger for newness’ is what describes Sanjay Nagi, Managing Director of Market Insight Consultants. He consistently strives hard to grow the business by upholding the organizational values. Astrid Pereira is the Senior Marketing Executive of OMA Emirates and developing marketing and communications strategies as well as working on the execution of designing Philanthropic/CSR strategy is her forte. To conclude this segment, we have Sachin Dedhia, Founder & CEO of Skynet Secure Solutions who has served various MNCs, SMEs, Government departments, both corporate & individuals as an independent Cyber Crime Investigator and also as an IT Security Expert. We have encompassed few captivating pieces of articles written exclusively by known industry experts along with our in-house editors who have penned their outlooks for this magazine. So let’s come together to unveil the journeys of these extraordinary patriarchs of the corporate sector and find out what makes them so distinctive and special.

15. Most Creative 10 ‘‘‘‘ The Corporate leader TO WATCH IN 2018 Family – The Internal Support System the core management team assisted him to have a deep insight into the key management activities. Additionally, he got an opportunity to strengthen his professional network which yielded positive results in building the business of his entrepreneurial venture. Family values, tradition, and even culture have a very crucial role to play in the upbringing of every individual and the same happened with Hari. The fact that his parents being school teachers and committed towards the social well-being had set the trigger in Hari’s life to incorporate these core values and implement them forever. Thanks to his extensive busy corporate life, he has travelled to multiple countries across the globe but none of the perks were attractive enough to hold him back at any of the foreign soils. Developing an innovative- hardware company was his ambition, however taking utmost care and living along with his parents is a responsibility, which he cherishes for his life. Looking at the bigger picture, he realized that the ultimate challenge was to build a company that can accelerate and convert the ideation into products and create a niche segment in designing the chip of semiconductors and allied products. As a dynamic and a visionary entrepreneur, his objective was to create a platform that can transform ideas into reality. Analyzing the market and the Indian intellects working within a limited space, he dreamt of launching a full-fledged hardware company originating from the Indian soil. Expanding his ambitious thoughts, he was determined to list his company on the Indian Stock Exchange with a billion-dollar valuation. Healthcare, Automotive, Defence, Industrial Automation and IoT has been one of the core objectives of the organization. Diverse Range of Leading-edge Products Hari laid the foundation of BlackPepper in 2009 with a mission to be recognized as a hardware-oriented ‘gold standard’ in product realization. On the verge of completing a successful decade, the company has come a long way in terms of success and innovation! Unearthing the Vision of BlackPepper Fuel that ignites Motivation and Performance Believing in collective entrepreneurship, Hari always concentrated on keeping the team motivated, challenged and focused on the core vision of Black Pepper. The company aims to democratize innovation by transforming ideas into tangible products and inculcate the spirit of innovation among all. It inspires people to think ‘out-of-the- box’ ideas, practice innovation and get involved in every facet of the Black Pepper story. Creating an enduring impact on the society by building innovative hardware solutions for emerging industries Medical & Hari asserts “Being in the middle of creating value for everyone, including individuals, family, society and the nation has been the epicenter of my vision”. For Hari, purpose and intent are the key attributes that lead BlackPepper to deliver successful results. He advises everyone to read the famous book – ‘The Alchemist’ as he is a firm believer of the outcome of the story. Challenging new innovations have been one of the ways of getting motivated for the entire Pepperite family. Although 2009 was not the best of the times to start a business, due to the market collapse in 2008, the company faced its share of struggles and hiccups during the initial years. It took around three years to build the initial plan and stabilize the technological platform along with various key processes. Sustaining the initial years reflected the robust core foundations along with ensuring the future growth and scale.

16. Eclipsing Challenges and Rising to the Occasion Today, BlackPepper is an ‘arm- Approved Design Partner’ (ADP) and a trusted design partner for more than a dozen of tier –I global semi-conductors companies. After firming their identity within the Indian shores, the company is expanding its global footprints banking on their core assets – LTE (Lean Tail Engineering) and EYWA. EYWA is a home-grown technology framework that allows optimization of human and computer resources enabling complex designs to predictably converge to closure. BlackPepper is a leader in solving complex silicon and system designs for various market segments. The company caters to Automotive, Defence, Medical, IoT-based industries and Industrial Automation, to name a few. challenges and sailing in high waves strengthened the company for the future. Right from the inception, BlackPepper has been a niche technology-focused company that demanded technological innovations, investments, and the right mindset to flourish. Analyzing the experience of the global companies in terms of getting sold or merged into large corporations, due to financial crunch was a learning curve for BlackPepper. Attracting investment through equity or being dependent on debt was never an option for the company. However, since acquiring capital was the basic requirement for further expansion, fuelling the initial growth cycle was the biggest hurdle for the company. From building technological platforms, hiring the right talents, competing in the market, a regular inflow of capital was required, and so raising capital from banks was a daunting task. However, strong determination and confidence helped Hari to overcome these ‘‘‘‘ Leader’s Perspective on the Industry In today’s world, semiconductors are omnipresent and with technical innovations and evolution in the future, semiconductors would be an integral component of every intelligent device. As electronic devices continue to proliferate, the semiconductor industry is prospering at a rapid pace and the meteoric rise in the growth of semiconductor manufacturing companies has created a mark in the global market. Futuristic Viewpoint Hari carries a very optimistic outlook about the future of the semiconductor industry. Backed by the data available from various researches, the worldwide revenue is slated to be around 451billion USD in 2019, an increase of 7.5 percent from the previous year. The IoT market alone is set to reach about eleven trillion USD by 2025. Showcasing the Feats of Hard work Under the diligent leadership of Hari, BlackPepper stands amongst the leading players and has defined its own space in the industry. The awards and recognitions conferred to Hari and the company highlights the technical capability and the trust earned delivering innovative solutions to their prestigious clients. Few of the noticeable achievements that add jewels in the crown are: The Indian market is set to play a major role in achieving the global targets. India is poised to evolve as the next global manufacturing hub; BlackPepper looks forward to setting new standards of excellence in electronics and introducing a new range of products & services, even to the farthest corners of the globe. Hari highlights sense, compute, secure and network as the four pillars that are aligned with the culture and ecosystem of BlackPepper. Having amassed the required resources and expertise, BlackPepper has emerged as a matured contributor in answering the complex technology processes in the industry. • First Prize in the ELCINA defEnnovation Awards for 2018 in the MSME category • Hari Krishnan Puravankara – Most influential CEO of the Year • Named among the 10 most promising Semiconductor Companies - 2018 • Only company to be an ARM-ADP in India & tenth in the world

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19. Most Creative 10 The Corporate leader TO WATCH IN 2018 Management Company Name Brief One of India’s fastest-growing pharmaceutical companies, Abbott India Limited is part of Abbott’s global pharmaceutical business in India Ambati Venu Managing Director Abbott India Ltd abbott.co.in Anlight Consulting Services anlightconsulting.com Anlight Consulting Services is an IT & HR Services firm focused on HR Technology and Analytics. It also offers vCIO services to drive business transformation through IT Anoop Handa Founder B2C Systems Limited provides microprocessor-based Smart Cards solutions primarily catering to membership-based Sports and Recreational Clubs domain along with other hospitality industry based software B2C Systems Limited b2csystems.com Neeraj Saxena Managing Director Black Pepper Technologies blackpeppertech.com Black Pepper is a full-fledged silicon and system player providing differentiated product engineering capabilities for global semiconductor & system companies Hari Krishnan Puravankara CEO & Founder Kwality is one of the fastest growing private sector dairy companies with a new range of innovative products and enjoys a large presence in Northern India Kwality kwality.com Kabir Basu Roy Chief Marketing Officer Laxai Life Sciences provides smart and quick solutions to global pharmaceutical and biotechnological companies in the area of integrated contract research Laxai Life Sciences Pvt Ltd laxai.net Vamsi Maddipatla Chairman & MD Lyra Network India lyra.com Rajesh Desai CEO Lyra is one of the trusted partners for all digital payments Market Insight Consultants marketinsightconsultants.com Market Insight Consultants is a renowned international marketing consultancy that helps in boosting the growth of businesses with world-class marketing consultancy services Sanjay Nagi Managing Director We are the number one service provider catering to the payment industry in Middle East and are focused on delivering against our promise an out performance through our global delivery platform Astrid Pereira Senior Marketing Executive OMA Emirates omaemirates.com Skynet Secure Solutions is a leading brand in the information security providing IT security audits, Cybercrime investigation and training in Ethical Hacking & digital forensics Skynet Secure Solutions skynetsecure.com Sachin Dedhia Founder & CEO

20. A prominent change in this favorable environment. Many successful creative corporate leaders have turned their vision into reality. These leaders are self-ambitious and are determined with their innovative approach to excel in the field of work. With changing times, the leaders cannot simply follow the footsteps of the existing picture. They need to stand-out, have a powerful opinion, and bring new inventions to shine amongst all. s the industry is constantly evolving, the corporate leaders look forward to bring An avid leader envisioning to manifest his goals at every step of the journey is Rajesh Desai, the CEO at Lyra. He collaborated with French professionals – Mr. Alain Lacour and Mr. Christophe Mariette of Lyra Network, France to establish the company which grants utmost service offerings and drives with a mission to bring a revolution. Rajesh is an adroit leader having sheer knowledge about technical product, and above all possessing the ability to work with assorted folks, and maintains a long-term client relationship. His customer centric and performance driven approach has sought after responsibilities of multitasking and rectifying issues efficiently. Rajesh Desai CEO Traversing Diversified Routes Rajesh was always propelled with an approach which made him different amongst all right from his academic days. Having a BE degree followed by 18 August 2018|

21. CEO of the month Company’s Offerings and Honors Lyra was established in the year 2001 in Toulouse, France by Mr. Alain Lacour. Lyra Connect and Lyra Collect are the two major institutes of the brand Lyra. Lyra Network is recognized as a big wheel in the payment processing industry for banks, brands and maintainers, making it a trusted partner for all types of digital payments. Its detailed analysis of market expectations, technical expertise and the quality it serves to customers has made it successful. Lyra’s innovative payment gateway solutions deliver an ‘all-in-one- solution’ and provide innovative comprehensive service offerings to customers. MBA, he wanted to discover the world beyond. Having a well-settled job made it a tough decision for him to move to another country. However, this decision turned out to be a turning point for his career. Sharing his experience Rajesh recalls, “It feels great when those strangers who eventually became close friends still call and thank me for making that vital difference in their life. More than eight years there and India started calling back. It was a tough decision when you are well settled and doing extremely well. Returned back to home soil, gained some much needed local knowledge for a couple of years and then Lyra happened! ” Metaphoring Family Principles “Today I want to be a better person than yesterday.” The company has successfully been running over a decade in India. It has gained an impetus momentum and showed terrific growth over the years. Leading from the front, it was a one man army which further grew into a team of expert professionals. It has come a long way by operating from a corner shared office to having multiple offices, working with major banks and government projects, tie-ups with major Telco partners across the country, and it has established a full payment gateway. It functions in almost all regions of India even in the distant areas. The team of Lyra was selected as a part of the delegation when French President was visiting India, which definitely showcased Lyra’s competency and expertize in the industry. Rajesh believes that learning is a never ending process and every day is a new journey with great possibilities. He is a go-getter, who takes risks, encounters with challenges and hustles to rise above his ‘comfort-zone’. Rajesh’s family has always been his support system. The primary reason behind his success is the sense of virtues inculcated by his parents. He has successfully incorporated his family virtues to form the culture of his corporate life and the company’s foundation. In the business world, diplomacy is truly sought after, but Rajesh’s father always taught him to maintain integrity as it counts everywhere including at work. His family has been his backbone, he recalls “My father has been my pillar of strength and my mother has been my source of inspiration. My wife stands strong besides me at all times and both my children are the ray of joy and hope of my life.” poetic manner. His far-fetched journey of success has taught him some earnest life-lessons. He has penned few heartfelt lines expressing his journey of life: “Live with purpose and passion every day Be a great husband, father, provider and leader of my family Foster meaningful relationships with friends and family Be a wildly successful entrepreneur and businessman Be healthy, active, fit and take care of my body Be the most encouraging and uplifting person I know Always be learning, never give up, and give my absolute best Live with financial freedom, and be content with that I have” Arising above all Odds Over the years, Lyra has successfully managed to achieve goals and cross over the obstacles which came in- between. Within a month of inception, Rajesh experienced a negative feedback by a seasoned professional who advised that the company wouldn’t exist for more than three The Canvas of Life Rajesh narrates his ambitious self in a 19 August 2018|

22. catch the best option suitable to their needs.” The rage of smartphone and affordable data pricing in the country have increased the count of digital consumer’s rapidly. The government is taking initiatives to increase the digital transactions and encourages citizens to embrace a digital payment platform through debit and credit cards or mobile wallets. The act of demonetization and subsequent policy measures has provided further momentum to digital payments. The key actions like expansion of digital payments infrastructure at merchant establishment, expansion into rural areas, incentivizing of digital payments at fuel pumps, toll plazas, insurance portals and launch of Bharat QR codes have further the approval of the technology. With the help of all this, India has a bright future of being the biggest cashless economy of the world. months. This was one of the moments which actually motivated Rajesh to be more determined in establishing Lyra as a major player in the digital payment industry. Embracing the best practices and dealing various challenges, today Lyra stands amongst the most preferred partners for the financial establishments. With a strong vision and perseverance to succeed, today Rajesh stands tall against the initial hiccups and challenges which make him more satisfied and accomplished. Keeping Pace with the Upcoming Times Lyra has a broad vision towards reaching the pan India level. With the key drivers of trust, security, compliance with regulatory guidelines, it has resonated growth to the epitome. The company aims to support the growth of its clients by allowing them to seize new opportunities like multi- acquirer marketplaces or international expansion. is “Perseverance and intelligence are your allies; use them to your advantage keep working toward your goals. Understand that you’re not the first to struggle, and because of that there are many resources available to help you get through your darkest days as an entrepreneur so you can reap the immeasurable rewards that come with building your own successful business”. Guiding the Path of Aspiring Entrepreneurs Rajesh is a successful entrepreneur and defines the entrepreneurship as a thrilling ride. He comprehends failures, threats and struggles are a part of the journey but as one moves forward, new opportunities await to conquer. He shares some valuable insights of staying positive, believing in instincts, never forgo good advice, don’t view challenges as hurdles and take calculated risks. Rajesh advice to budding entrepreneurs CEO’s take on the Existing Picture Rajesh shared his views on the current times “Fintech is forming the need of hour right now. Present scenario is a like continuum. At one end are upcoming SMEs providing the solutions with Distinctive USP’s and at the other end are the giants providing myriad options and benefits. Therefore, for prospects it is an open choice to 20 August 2018|

24. A impression in the industry by their craftsmanship and business acumen. For these exceptional leaders, trudging forth with perseverance is the only way to attain business objectives and create new benchmarks for them. lot has been discussed and written on corporate leaders who make a lasting rather it has created a renaissance in the entire business community. “I am a big believer that technology shapes mankind” – Mukesh Ambani, Chairman & MD, RIL This particular segment showcases the digital journey of Jio Infocomm – starting from the concept, inception, nascent stages followed by the success story so far. We bring you the excerpts from an exclusive conversation with the perfect duo, who share a deep insight on building a stringent ecosystem where business meets technology and vice versa. In our constant endeavor to recognize the most creative corporate leaders of India, it’s our honor to introduce two reputed business leaders who constitute the core team of a young, vibrant company which needs no introduction – Jio Infocomm Limited. Kiran Thomas – President, Reliance Industries Limited, & Director – Jio along with Anish Shah - President, Information Technology at Jio Infocomm. Right from the day it was being thought about, both of these gentlemen have been at the forefront in driving the Digital Life at Jio. As one of the newest and undoubtedly the most exciting offering from the business giants – Reliance Industries, Jio Infocomm has been the ‘Kohinoor’ not only within the Indian shores but at the global platform too. As Jio forays into the market, the telecom industry has not only witnessed a variation; Interviewer: How would you define your journey that started with Reliance’s Jamnagar refinery to date along with the journey of Jio? Kiran Thomas: From a pure technocrat to a seasoned professional, I was a part of multiple startups within the Reliance group. My association started in 1997 wherein I was working as an architect –managing teams, vendors and making many technology choices. After completing my Business degree from Stanford University, USA, I rejoined Reliance Infocomm that was 22 August 2018|

25. 23 August 2018|

26. lifecycle, which gave me many perspectives and learning about grasping the nuisances of the business and because of my technological grounding, I was more eager to explore solutions from a technology point of view. Now it’s over 21 years! Interviewer: Was re-joining Reliance after completing your Business degree a planned move or it was destiny that bought you again to the company? Kiran Thomas: For sure, it wasn’t a pre-planned move. After completing my MBA, I was more inclined towards business rather than technology as I wanted to work in a business area which was more to my liking. The chemical and hard industry was not what I was looking for, or else I would have opted to work with software companies, startups or even joining a company at the Silicon Valley, which would have been a natural choice. Also, I was determined to come-back as I knew India was the ‘next- growth’ engine, mainly because of the liberalization. So if Reliance hadn’t happened, I would have probably stayed back in the US. Kiran Thomas Director Interviewer: You are incredibly fond of Basketball and Technology. How do you relate these two and what keeps this passion ignited? at a very early formative stage. My business degree was a dominant force in pushing me to understand the finer strings of the business domain. Planning, strategy, and designing business solutions were some of the key areas, and I started working for. The good thing was I was able to track the evolution of the business, right from the word Go! Understanding the major components of the business – strategy, planning, team building, human resource, process design and finally operations added a lot of expertize and strengthened my capabilities. Post the de-merger of Reliance Infocomm, and the company ventured into the retail segment with Reliance Retail in which I was a part of the initial set up in forming the core team. It was a more complicated business than Infocomm as we came up with a multi-format strategy and were engaged in doing multi- segments and multiple types of stores at a PAN India level. Moving forward, we launched our telecom operations with Jio in 2010. As we were betting on a technology (LTE – Long Term Evolution) which was not yet proven, we took a little longer to launch Jio. It took around 2-3 years to mature the technology, and from that point onwards, it was just marching ahead. We don’t think that we will have another new business in the next five year as this is the business of businesses. So on one side, it was the startup “Sports create a youthful outlook” Kiran Thomas: Basketball and technology are two different facets and ‘team aspect’ is the only common virtue which connects the two. Basketball taught me the importance of team, as every member is strong in some or the other aspect. Second is discipline – as patience is the key to success. Continuous learning is the third element which I learned in Basketball. Similarly, technology is quite similar as it continues to evolve and we continue to learn new concepts. So yes, both of them play an important role. Your core belief and manifestation are two key things. I believe that adaptability and getting adjusted is quite important and it’s important to marry the strengths which you have. It’s a continuous process of ‘unlearn’ to ‘relearn’. Interviewer: Kindly talk to us about your journey and overall experience of these 17 years at Reliance. Anish Shah: I joined Reliance Infocomm in 2001, and my journey coincides and is quite similar to the journey of 24 August 2018|

27. Kiran Thomas. While I commenced my journey in technology, he started exploring the business side. Since I came from an enterprise technology background having worked with renowned companies like GE and Godrej, I had a strong understanding of various enterprise processes along with the technology behind it. As I joined in the build phase, I focused on certain things that were critical for launch and also crucial to sustaining in the future. Slowly and steadily, I was a part of the campaign in building the key infrastructural services. Having a prior exposure of ‘organized retailing’ helped me immensely to contribute to the retail business. So I was managing the architecture and technology segment, while Kiran was overseeing the business side. Right from the 1st day, we had an absolute clear perception that we should not think of technology as an afterthought. One of the unique things about Reliance is whatever we do, we do it at scale, and therefore everything has to be unique and different. So, we both started working together in building up Jio software organization. We specifically looked into the software organization part building the technology and business model cohesively. Integrating every IT function was our primary objective, and this design led to the foundation of our infrastructure which we named as ‘Integrated System Organization.’ Implementing the big-data architecture, we assimilated every component and created a ‘new-age architecture, which was smooth, stringent and gave a rock-solid performance. Anish Shah President- IT transformation with a compelling new experience, we plan to answer four areas- connectivity, smart devices, relevant content, and lastly the concerns or doubts related to a fairly new concept. Here, connectivity plays a pivotal role as it’s a pre-requisite to integrate other components like IoT, cloud, people, or even edge computing to name a few. Processing the data is a core requirement for the industrial revolution to be successful. The human interface should not be a hindrance while the data is communicated using technologies like Artificial Intelligence, Machine Learning, and others. In the 4th revolution, as machines would be interacting with other machines, the level of intelligence has to be seamless so that machine communication takes place uninterrupted and also the human can add value to that communication. In the Indian perspective, we realized that along with connectivity, we need to create the capability which can enhance the creation of new things. So with Jio, we are determined to create the foundation of connectivity and develop an intelligent network which can be an add-on for the new services. Interviewer: Over the years, what has helped you the most to evolve as a successful business leader? “Strategy cannot be thought in isolation” Anish Shah: After joining Reliance, I realized that my knowledge of technology was not enough to cross the horizon; as you have to know everything holistically. To be a successful leader, you have to understand everything in totality. Before joining Reliance, I never thought of the various aspects, components, and the underline architecture while designing the strategy for the business. Interviewer: Connectivity, data, and intelligence are the foundations of the 4th industrial revolution. How is the telecom industry embracing digitalization in India? Kiran Thomas: Telecomm is only one of the aspects of what we do. So when we are trying to create a digital Interviewer: Going from zero to over 200 million subscribers in less than two years is an incredible and 25 August 2018|

28. remarkable achievement. What was your key strategy to achieve such success? the business. Technology has enabled us to pick up all these models and work according to it. Although, Technology hasn't given answers to some areas, but yes technology continues to evolve every day. ‘Service’ is the 5th element which is unique to the Indian market. Co-opting the local business entrepreneur can be a very powerful partner to do things or to augment the digital experience with a service aspect which traditionally has been not the focus of many e- commerce providers in the country. Since commerce is a multi-sided model, we have to work in every facet of it and technology pushes you to select the best commodity. Technology cannot bring the service aspect, and that's one area which needs to be worked upon, so to taste success in the e-commerce sector, the 5th element needs to be in place. Anish Shah: 5th September 2016 was the D-day when Jio opened its gate for the consumers. In today’s market, there are very few organizations that are good at executing at scale. Right execution, strategy, and approach are the critical components which need to be coupled along with a right vision. We aimed to impact the way in which the internet was consumed in India within the fastest possible time. Our Chairman – Mukesh Ambani drove this process as he had a clear vision of how he wanted to execute the entire process. Consumption and the delivery system were the parameters which had to be executed uniquely. A clear mandate was given to every team, and very unconstrained liberty was assigned to do their respective job, without worrying on the business side. At every level, the work was progressing in an open manner which was not dependent on each other. We had a target to build a software capability, architecture, solution which will acquire a million customers each day! Across the globe, none of the Telco’s had ever designed a solution that can onboard one-million customers every day in a seamless way to its network. The foundation of this unified interface was the ‘Aadhar technology,’ as our acquisition speed increased about hundred times compared to the manual process. The parallel execution by every team in a continuous manner with a scale of operations which was very clearly articulated and defined led to the launch of Jio Infocomm in such a grand scale. Interviewer: Jio Money – an offering from Reliance Payment Solutions Limited is growing in stature. How do you look at it? Kiran Thomas: For us, Jio Money is a component of our commerce structure. Our commerce strategy is quite ambitious within which payment is a component and is not a standalone opportunity. Our vision is to be digital as well as physical. We aim to smoothen the process wherein the transaction between the customer and seller is instant, safe and without any deductions at either end. Offering a seamless digital experience wherein every party – customer, seller, and the bank are all ready to embrace the transformation from being physical to digital, is our ultimate objective. COD has to be transformed into DOD. Although we have structured Jio money is a different entity, we see it as a much larger offering to the customer, within with payment has a dominant role to play. Interviewer: How digital technology does play a key role in a business to be successful particularly in the e-commerce sector in India? Interviewer: How is the young generation – Akash and Isha Ambani incorporating the culture and work ethics of Reliance? Anish Shah: In today’s market, every organization and established players are trying to put their focus and invest in acquiring customers. I believe that in the e-commerce industry, technology plays a very prominent and important role but not a full role. In the e-commerce market, dealing with people is the most important objective; technology alone cannot make you the winner. In our country, it is more challenging regarding the environment, regulations, diversities, and for various other reasons. Kiran Thomas: I am reminded of my days; The DNA of reliance is very distinct and certain. Self-belief, purpose, managing the people are some of the core ethics that come naturally to them, and secondly, they have been placed on a very fast-paced learning-process. There intellectual understanding is taking them to the next level, and they have been challenged every day at work, and as a result, they become stronger every day. Kiran Thomas: Customer, range, convenience, and experience are the four elements of every retail business. Usually, every business picks up one model and develops 26 August 2018|

30. Most Creative 10 The Corporate leader TO WATCH IN 2018 Anoop Handa Business-Centric Technology Leader Leveraging Technology and Human Capital Resources to Create Business Value TCS and got global exposure in IT Consulting. Anoop has over two decades of extensive, multi-disciplinary global experience in Technology and Business Leadership coupled with deep knowledge of Finance and HR services industry. Anoop Handa Founder E shaping the future of an organization. Newer tech concepts like AI, Machine Learning, and Chatbots are creating next- generation HR systems for the future workforce. very day it seems that the technology is pushing the boundaries of what consulting services can deliver to its customers. HR technologies and Analytics are Anoop has given his fruitful contribution to numerous reputed multinational companies in strategic leadership roles. This work experience has helped him to develop leadership, people management, and entrepreneurship skills to work in a challenging environment. He has also given his contribution to large Entities in India as the Country CIO. Prior to that he has set up and managed global delivery centers (off-shoring) for large, global companies in the BFSI domain. Creative leadership is the ability to create innovative solutions especially in face of structurally complex or changing environment. It is the philosophy which embraces a change while seeking opportunity everywhere. The best creativity comes from a desire to contribute to the lives of others. Anoop Handa is one such entrepreneur who founded the Anlight Consulting Services (Anlight) to create immense business value by leveraging technology and human capital resources. Preliminary Struggles and Values Anoop has worked with some of the great mentors, excellent bosses and wonderful colleagues during his professional journey. Urge for continuous learning opportunities, flexibility to take up new roles across various geographies did bring several challenges in his life. With effective people management, networking skills, ability to adapt, taking ownership and accountability towards goals and deliverables, he overcame all challenges. The philosophy of ‘Aspire-Commit-Deliver’ has always helped him to grow into a better person. Boasting years of Corporate Experience Anoop has completed his engineering from Delhi College of Engineering which is one of the premier colleges of engineering. After completing his engineering, he joined 28 August 2018|

31. ‘‘ Passion, positive attitude, and determination to excel has always been a great motivation to push my boundaries ‘‘ Talking about his beliefs and values Anoop Said, “I strongly believe that Passion, Positive Attitude, and Determination to Excel keeps pushing me to do a lot more and has always been a great motivation to push my boundaries. Thoughts create destiny and hence motto in life has always been to Think Big, Believe in Yourself and Make It Happen!” Driving Business Excellence through Consulting Anlight Consulting Services (Anlight) is a customer-centric and delivery oriented consulting company that partners with its customers to create immense business value by leveraging technology and human capital resources. The company’s services portfolio comprises strategic IT consulting / vCIO (pay per use virtual CIO model), IT services and mid-senior IT Recruitment Services. Anlight is well-placed to effectively manage the complexity of large HCM implementations and guide its customers in meeting the objectives of their strategic HCM initiative. The company is growing consistently with increasing number of customers. Anlight has expanded their services across the globe. It is providing services to customers across Middle-East, South-East Asia and beyond. The virtual CIO engagement delivers the required technology leadership to their customers against the service fees in ‘pay as you use’ service delivery model. This is a cost-effective way of achieving CIO competencies to meet business goals. vCIO services is delivering the benefits of top-tier professional expertise with genuine commercial experience, time-tested best practices, domain knowledge and access to the best IT vendors without having the need to have a full-time CIO. Anlight’s CloudHub delivers a portfolio of cloud-based business solutions and applications to overcome complex business challenges through its multiple strategic alliances. Anlight Consulting has a strategic partnership with Ramco focused on their HCM solutions and US-based ThoughtAnalytik LLC to provide Analytics on cloud. Anoop believes that Anlight’s employees are the key assets of the organization. He further added, “Our employees are our brand ambassadors. We call each of our employees an ACE (Anlight Consulting Employee). And strongly believe that each one of our staff is an ACE and brings immense value to the organization” Advice to Budding Entrepreneurs Anoop believes that the entrepreneurial journey is full of challenges and needs an entirely different mindset than being in a job. Entrepreneurs, apart from having a determination and clarity on their goals, also need to focus to attract, develop and retain its team, customers and partners. The philosophy of Anlight is to ‘Spread Expertise, Light up Excellence’ and help customers and partners to achieve ‘Business Enlightenment from Expertise’. Leaving Mark on the Business World Anoop shares a vision about his company and says, “Our vision is to be the preferred choice of our customers and partners globally and be valued for driving excellence and high performance through most optimal Technology and Human Capital”. Anoop shares pieces of advice to budding entrepreneurs, “Entrepreneurs need to demonstrate both strategic as well as execution skills. Think before you leap to become an entrepreneur. Entrepreneurs are required to play multiple hats of a visionary, mentor, leader, salesperson, compliance and manager” and manager” Under the leadership of Anoop, the company is acknowledged for its remarkable journey and has been the recipient of several awards and external recognition. The company has always been appreciated by its customers for superior customer engagement, responsiveness, flexibility, and deliverables. With its successful track record of several medium to large scale human capital management (HCM) implementations, 29 August 2018|

32. T o get appreciated as the best, one got to be the best. A leadership is not just a designation but a virtue of driving an enterprise to its uppermost heights. Irrespective of the complications occurred; a leader must acquire the capability to get over the after effects and provide a proper solution in order to agile the growth. An enterprise works as a cumulative force, and every force does require a direction. History has provided a list of terrific leaders, each with different motives and qualities but they all had one similarity; they weren’t afraid of facing the failures. Failure may arrive at every corner on the commute to success, but a true leader is always prepared and knows how to switch the ball in his/her court. Overcoming such circumstances and converting them for the favor of the enterprises—is an art. Moreover, an individual must polish their abilities in order to be a great leader. To be the best leader, one has to maintain the balance between motive, performance, and positive behavior for the benefits of an enterprise. And also, needs to focus on the abilities such as having a clarified vision, making better decisions, co-operation among other departments and most important analyzing the situations. 30 August 2018|

33. Certain Key Ingredients to Follow Up It all matters with the Vision A vision of enterprises determines where it’s heading, irrespective to how much efforts it requires. A leader should possess a vision which will not only be beneficial in every perspective of the company but also, it should motivate the employees to walk on desired path. Meanwhile not to get confused between a leader and a manager —a manager manages the team in order to deal with current situations, whereas a leader deals with both the current as well as upcoming issues. The quality of the vision makes a leader capable enough to work more efficiently. With a good vision, a leader can shape the business structure for the betterment of the enterprises. Making better decisions when needed A great leader acquires an ability to deal with varied circumstances and provide proper guidance when necessary. 31 August 2018|

34. Facing the situation is more likely to be different than, solving one. If a problem arises, the first step taken by the leader to sabotage the situation from causing more damage should be effective enough. No decision can be taken without analyzing the facts; a good leader considers all the odds and provides a solution for the cause whereas, the best leader not only justifies the present situation but also does the future planning. Co-operation is indeed necessary A single stick can be broken easily, but together they do withstand the impact. A good leader must be capable enough to lead an entity without being criticized by own mates. An appreciation is always a key factor—appreciating teammates will boost up the motivation in order to process at their best. Setting up a benchmark will make the team work harder to anyhow achieve it. As a team, it gets easier to follow up on the blueprint to achieve success. Thus, a leader must be aware of such parameters and should come up with new innovative ways. Analyzing every bit To become a great leader, there are no certain courses to take. It’s a behavioral trait which a person possesses. But, that’s not enough; a leader has to be sharp in order to analyze every aspect of the problem. A leader must be aware of various aspects which directly or indirectly benefits the enterprise revenue structure. An aspect like strategic planning should be one of the fortes of a leader, as it will be an in-hand help for getting a clarified view of the current situation on an enterprise. Self-Growth is also essential A great leader in partially subjected to the external factors, as it’s very necessary to not get easily influenced to them. This analyzing ability does help a leader to improve self as well as the team for preparing a proper growth structure for the company. Whenever a growth is considered, individual, as well as enterprise, falls into place. Hence, it benefits in both ways simultaneously. Overall, a leader not only provides but also gets an opportunity to learn loads of things which will benefit one in the future. These above factors will make an individual indeed a great leader and also, a better person. Being a visionary, a good decision maker and also having a good link with other colleagues will surely make anyone a polished spearhead for the company. Eventually, every enterprise will come-up with great leaders, so that the race of becoming the best enterprise will never end. 32 August 2018|

36. Clou u u C loudnine – A Shining Star in India’s Healthcare Mosaic Redefining Infant & Maternal Care Experience Cloudnine is a chain of multi-specialty hospital dedicated to maternal and new-born in India. Having a PAN-India presence, it is committed to reach every woman and child in the country. Cloudnine offers world-class medical expertise, has over over 20 ‘state-of-the-art facilities’ centres located at metropolitan and tier II cities accross, a space filled with love and laughter and staff dedicated to the holistic well-being of you and your baby. In a conversation with Insight Success, Dr Kishore Kumar gives a detailed insight about his life, professional journey along with emphasizing about Cloudnine and its distinctive features and accomplishments. Kindly brief us about yourself, your initial journey since the beginning of your career? Dr. R. Kishore Kumar founded Cloudnine in 2007 to realize his vision of high quality maternal and newborn healthcare in India. He hardly saw any deaths during his 16 years’ tenure in the western world & also saw what the “intact” survival of a premature baby is – meant a lot to the parents. He pioneered this concept in India with Cloudnine – and as the Founding Chairman, has been instrumental in securing the pinnacle attained by Cloudnine today. He is an internationally acclaimed neonatologist having worked in four continents – covering India (Asia), UK, North America and Australia. He completed his MBBS; DCH and an MD from India - with a gold medal from Mysore University; then DCH; MRCP (Paed) & FRCPCH from UK as well as MRCPI (Paed) and FRCPI from Ireland; Fellowship in Advanced Neonatal Intensive Care (FNIC) from Monash University, Melbourne and an FRACP from Sydney, Australia. At the time of his qualification, he was one of the youngest and highest qualified neonatologists in the world. He was felicitated with the Fellowship of National Neonatology Forum (FNNF) of India last year for his achievements in Neonatology. Among his many awards and accreditations is the honour of being felicitated by former US President Bill Clinton. What drives you every day to work? Or what is your motivation which pushes you to enhance your performance? I wanted to become a Neonatologist soon after I graduated, which took me to the UK in 1989 as there was no official training in Neonatology at that time in India – which helped me ‘re-train’ in the UK – 34 August 2018|

37. dn nin ne e Dr. Kishore Kumar Founder Chairman 35 August 2018|

38. first. Nurses needed training to operate our state-of-the-art equipment, and then the retention of trained staff. Customers were a different challenge altogether - they were not used to pregnancy being treated as wellness; we struggled to get them to attend prenatal workshops - then changing their mindsets with respect to post- delivery mobility was a project in itself. Most new mothers expected to be relegated to bed rest for days, encouraging them to be mobile within hours would cause an amusingly large uproar with the extended family. subsequently to various parts of the world. But it’s my passion to see the smiling babies and parents – which brought me back to India and establish Cloudnine, where we believe that Pregnancy is wellness & NOT an illness and a baby is life’s greatest gift. This gift deserves to be nurtured for the entire duration of pregnancy and beyond. value the Indian culture, though we have lived nearly half of our lives abroad, which is responsible for the success of Cloudnine. Kindly talk about the experience of working in MNC’s and other companies has transformed your perspective towards business? Cloudnine’s healthcare services spans entire journey of a woman right from menarche to menopause and children right from birth till teenage years. Notably we have many multi-national companies associated with us because of the quality care we provide including Wipro-GE, IBM, Dell, Oracle, L&T, ITC, Infosys, among many others. Please mention the challenges, issues you have faced in your professional journey and your efforts or solutions you have identified to overcome the challenges. How does your family contribute to your success? Talk about your family values, the culture which has strongly impacted your professional journey? I work long hours, but balance my life and work effectively – thanks to my family for their understanding. I relax with them; travel together at least twice a year – that way we come closer including our Indian heritage & culture. My wife, Vidya – contributes to the success of Cloudnine – has been instrumental in having established various programmes including Prenatal Workshop, an award-winning Management of Baby Affairs (MBA) programme, Pre & Postnatal Fitness & Nutrition Sessions, Lactation Counselling and Baby Shower. My family values are driven by my parents and my in-laws who have been instrumental in shaping both me and my wife with what we are today. We Challenges abound in every field, but challenges in healthcare in India are unique; right from consumers, who have come to expect better value for their money, non-medical labor pool available and retention often proving arduous. Also, the licensing challenges posed across geographies adds to it. India, before Cloudnine, didn’t have a specialised mother and baby hospital or institution, so the concept itself was foreign - hence, it took time for the public to accept us, starting from our specialists who among others, were resistant to fathers being present in the delivery room (not to mention the fathers themselves). Our specialists were used to traversing multiple hospitals in a single day - convincing them to leave all their practices in favour of an exclusive association with Cloudnine was difficult. Our nurses are the best in the country, but training them to be that way was a challenge at We also have an exceptional relationship with GE – they have been helping us to evaluate our customer service among many other things, including leadership training for our employees. Kindly describe in detail about your company and its unique services and products. Cloudnine has been a shining star in India’s healthcare mosaic, since its inception. Its exceptional services suite separates it as a premium healthcare facility that pivots on superlative technology, exemplary medical expertise and tailor-made treatment plans. 36 August 2018|

39. Maternity Cloudnine is India’s leading chain of woman and child hospitals, offers childbirth practices; scientific insights, fitness & nutrition tips to empower new-age parents to feel confident, self- sufficient and to promote natural births. Gynaecology Cloudnine provides comprehensive gynaecology care & counselling, adolescence clinics, menopause support, minimal laparoscopic surgical care and solutions for Abnormal Uterine bleeding, PCOD, Fibroids, Ovarian Cysts, Endometriosis, among others. explains the industry scenario from our perspective. This has not only boosted our confidence, it has even given more passion for us to grow. having delivered over 55,000 babies till now and the highest survival rates for premature babies of 99.37% - that too in India – is a testament to our success. What would you advise to the budding entrepreneurs? Budding entrepreneurs – need to work hard. Success doesn’t come easily. If you have TGIF attitude, one will not succeed. “Work is Worship” and you should enjoy what you are doing – follow your heart and making money should not be the goal for being an entrepreneur and follow your passion – and you will succeed. State your passions, aims, and goals. My passions are clinical excellence, teaching to make the care and future doctors – better trained, traveling, exploring and seeing smiling faces! My goals are simple – I want to see India achieve the MDG (Millennium Development Goals) sooner rather than later. Millenium Developmental Goals were framed long back – but we seem to be still struggling to achieve this. Until we do, we are not going to be a developed world. State us your major achievements and your company’s achievements under your leadership The major achievement under my leadership is establishing Cloudnine from scratch and running it for the first 6 years – as CEO, Managing Director, Chairman, Junior doctor, Senior Neonatologist and being a nice colleague to many of our Obstetricians. The success achieved during the first 6 years started yielding so many awards – we can only name a few here (see the enclosed photos) – and subsequently as the company grew we established lot of verticals including hiring a professional CEO, Mr. Akash Malik - about 5 years ago – to have a transition to being a bigger company – which is a major step and we are proud of that having found the right person to lead our company to the future. Neonatal Intensive Care The Level III NICU at Cloudnine welcomes babies as premature as 24 gestational weeks, offering the highest- order preterm ecosystem in India today. It has world-class infrastructure to take care of sick babies. How are you foreseeing the future in terms of expansion of your business, the advent of new technologies and increasing players in the market? We intend to do better partnerships, innovation and clinical excellence through better systems, quality, and education. We plan to use technology to the maximum and to this effect we are already creating apps, programmes to make the customer satisfaction ultimate – an we even planning to provide distant monitoring of pregnant women from home using technology. We plan to provide neonatal care in remote areas using Tele-NICU. We are also looking at opportunities to provide international standards of care to the public through a public-private partnership model. We believe that we have a lot to offer our public hospital system where caregiving can be better. Fertility Cloudnine’s approach to fertility is especially noteworthy – Indian women are much younger than our counterparts in the western world and Indian doctors are one of the best – the combination with improved technology offers one of the highest success rates in India. Cloudnine offers fertility technologies including IVF, IUI, ICSI, PGS, Laser-assisted Hatching, Time- lapse Monitoring, among others. Brief us about the industry scenario from your perspective. India, before Cloudnine, didn’t have a specialised mother and baby hospital, so the concept itself was foreign. Lots of people discouraged us from starting a dedicated mother and baby hospital, but after 12 years – we seem to have multiple brands coming up with ventures like ours – which in itself is a testimony to our success and also With over 55,000 births across 19 facilities in 6 cities and a 500+ bed strength supported by 3000+ strong workforce, Cloudnine’s care extends beyond maternity services and includes high-risk pregnancy care, gynaecology, paediatrics, neonatal care, fertility, and foetal medicine. Also we boast of our clinical excellence – having attained Zero percent maternal mortality despite 37 August 2018|

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41. Challenges to the Business leaders OF THE st 21 CENTURY • Develop with the evolving times: What is required of the leaders of today is that they work in accordance with the upcoming opportunities and grab the chance of getting ahold of information from all sources that are available, thus, finding a new angle to tackle the problems and reap benefits as they come their way. Putting in crisper terms, it’s about time that we begin to fight the feeling of being satisfied with the current state. Thus, the demanding task that leaders have to exercise is to keep evolving in the times that they exist to flee from being eliminated. • Retaining the talent in the workforce: Time and time again, a myriad number of firms try to make it big and try to fetch the best pool of team members to increase the productivity manifold. This serves as a hint to the leader that there must be a measure that they devise in order to retain the required talent form being pitched away by the many firms that are on the hunt. It implies that a leader must comprehend the fact that they should not exercise too much or too little control over their team and rather provide the latter with a concrete framework. This will allow the team with various permutations and combinations of autonomy while they function in the apt framework provided. This means learning and growth go hand in hand with the supervision of a leader and the required workforce is retained. T here are some preconditions that exist, since a really long time, which serve as attributes to make a successful leader. This includes one to have the capability to innovate, to execute all the right strategies to good effect as well as come across as a role model for the people they are surrounded by. However, given the times that we exist in, we have to make sure that we keep up with the changes that the world is met with from time to time. Although, the countries seem to be slowly improving after the financial crisis that they were struck by back in the year 2008 – economists are still of the view that the economic environment that we function in is far from being stable. A similar crisis to that seen in the year 2008 is being anticipated because of increasing trade tensions between the US and other nations. This does have an impact on the functioning of companies as well as their leaders. • Holding an accountable position: According to Joel Barker, a futurist, a leader is a person who the people opt to follow in order to head “someplace” where they would not go by themselves. A leader is not going to ask for someone to follow them instead they will entice the people to follow the former in their own ways. The “someplace” as we infer is somewhere in the future. The people tread on this path to a happier or substandard life as Thus, there are certain traits which are going to meet the dynamics of the times that we are a part of: 39 August 2018|

42. guided by the leader's vision. This means that great amounts of accountability are indispensable while speaking of a leader and they must not refrain from this responsibility. • Bringing about transparency while sticking to the ethics of the organization: Aforementioned 2008 financial crisis have harbored suspicions amongst the workers, thus, this situation demands of the leaders to bring transparency as well as inclusivity in the communication channels that exist within an organization. Alongside moulding the workforce as per the needs of tomorrow, a leader must align the former's skillset in tandem with the objectives that their organization stands in support of. Thus, the sort of leadership one exercises must capture the essence of the organization that they operate for. This is a clear implication that the leaders are required to maintain a subtle balance between company growth as well as effective responsiveness towards the people of the company. • Knowledge over power: Sir Peter Drucker was of the view that the upcoming industries are going to differ from the traditional ones as the newer industries are in search of workers who have knowledge not only with respect to a particular realm but also in those areas which are going to benefit the firm in multitudinous ways. Education is available to few, but knowledge is free if you manage to hit home the point and are up-to-date. Thus, a leader must be knowledgeable, but it’s about how you grasp the knowledge and, also, about how you implement it, effectively. The challenges being foreseen in the future world are becoming harder by the minute, and it is required of the people to polish themselves with the passing minute to reach the last rung of success. From developing next-generation leaders to managing uncertainty, a lot of responsibility is at the disposal of a leader and how they manage it with the economic and business environment st that exists in the 21 century will decide whether they have managed to become successful. “Have an open mind because it is not going to fall out”, rather it is going to help you manage the various ups and down in the upcoming century. URL: www.racknet.in 40 August 2018|

44. Most Creative 10 The Corporate leader TO WATCH IN 2018 Neeraj Saxena An Enthusiastic Entrepreneur with a Zeal for Innovation seek newer challenges in life to fuel my passion for excellence in everything I do,” asserts Neeraj. Journey from Nothing to Everything Managing Director Neeraj Saxena He started his journey as an entrepreneur at the young age of 20. With a desire to make it big on his own and inspired by his fascination for creativity, he set up an advertising agency in Delhi. After the initial hiccups, with sheer persistence and hard work of Neeraj the company acquired a roster of clients, boosting his self-belief. Neeraj also had a passion to creatively curate technology-based products and services. To nurture this passion, he did his masters in Information Technology and Management with specialization in e- commerce. This helped him when he set up B2C Systems in the Millennium year 2000. Dedicating his success to his family, he says, “Of course my family’s moral support during my failures & tough time is the real back-bone of whatever little success I have achieved till date”. N Perseverance is also the key ingredient in the recipe of success. As the Chairman and CEO of Dell, Michael Dell also said, “Ideas are commodity. Execution of them is not”. One such strong willed and persistent entrepreneur, who not only dreamt of a castle, but rather built an enterprise, is Neeraj Saxena, the Managing Director of B2C Systems Limited. He envisions every new day as a new opportunity for greater entrepreneurial creativity. With an experience of over 25 years in advertising, marketing, and information technology, Neeraj is taking B2C Systems to newer heights. umerous people have numerous ideas, but only those with the desire to achieve what they want can create magic by turning their dreams into reality. Walking B2C Systems towards its Success With a belief that he has something new and unique to offer in this technology-driven world, Neeraj nurtured B2C Systems since its inception and never looked back. Inspired by the idea of Smart Cards defining the modern day life, he chose to place a premium on best-in-class standards and processes and a “The pursuit of excellence motivates me to ‘push the envelope’ and ‘shift the goalpost’ further away for a bigger marketing-play. To be honest, greatest motivation for me is to ‘Make it Large’ one day. And I'm still striving hard for it and 42 August 2018|

45. Perfection is an Art of making best efforts within the constraints of space, time & resources ‘‘ ‘‘ smart, savvy professional team to deliver customer-delight. Believing that the process of marketing begins even before the product is born; Neeraj continues to successfully lead B2C Systems towards its success. He continually strives to identify a gap in the existing line of product offerings to the customers and is an ideologue of innovation. About the Company An ISO 9001:2015 & ISO 27001:2013 certified company; B2C Systems Limited is among the pioneers that provide microprocessor-based Smart Cards solutions to a large number of clients catering to membership-based Sports and Recreational Clubs domain. Being a tech-driven organization, B2C Systems develops IT solutions that shape the corporate intranets and extranets, streamlining communication structures for their businesses. Presently, it is focused on B2C_Digital Club: An ERP Software having various functional modules fully integrated with microprocessor based Membership Smart Cards. Intellectual Property / Software Source Code theft without understanding and paying any heed to the strict Cyber, Trademark and Copyrights Acts & Laws. And as a result end up reaching nowhere. Also another major issue faced by the industrial leaders in India is that the clients still treat the IT companies, providing intellectual properties, just as another vendors providing off- the-shelf goods and not associates as an integral part of the their system. Along with this, the distressing issue of delayed payments by the Clients, mostly intentionally on account of procedural delays, hampers the revenue-cycle and subsequently the smooth flow of business, especially for start- ups and SMEs. “It also needlessly causes a trust-deficit in an environment which requires the primary focus to be placed only on human energies deployed for world class tech products and services,” asserts Neeraj. With a mission to provide solution-oriented IT and related value-added services to its clients, it has served many prestigious customers. This includes Delhi Gymkhana Club Ltd, Defence Services Officers’ Institute (DSOI), Civil Services Officers’ Institute (CSOI), Indian Naval Services (INS) India, PHD Chambers of Commerce, Airports Authority of India (AAI), and many more. B2C Systems thrives to explore new tech-concepts that are easy to access and customer-friendly. A Word on Major Challenges in the Industry “Life is full of challenges and I take it by stride,” says Neeraj. According to Neeraj, one of the major challenges in the industry today is the apathy among the qualified young people to join start-ups, primarily due to the overseas opportunities. Acknowledging the same, he says,“I reckon that the high employee attrition rate is still not recognized as a debilitating factor by the IT industry. The young today are easily lured by the prospect of overseas placement with startups without a care for long term career goals because of a sudden rise in remuneration, even if it may only mean a short term gain at the cost of a long term career trajectory.” Optimistic about the Bright Future “I feel the future is bright and there is a growing demand for Smart Cards,” says Neeraj, about his future expansion plans. With new players entering the market, he is excited about competition, “Honestly, competition is always welcome since it helps to improve as well as deliver goods more effectively”. For the company, he says that the plan is to expand it Pan India as well as to enter into other domains like armed forces and elite fashion for corporate women. Further, he would be participating in relevant key conferences and exhibitions, globally, to increase the company’s visibility and network. Another big problem, he believes, is to find ‘Good Talent’ and ‘Staff Retention’, which are the cornerstones for the overall development of any organization. Also now-a-days in order to make quick-bucks young generation go to the extent of 43 August 2018|

46. S pecializing in automating business processes embracing technical solutions, Target Integration is a market leader in delivering web-based business management applications. Based in India and Ireland, the company has successfully delivered projects related to large CRM and ERP implementations, software development, cloud migration, and software sales management. “You don’t learn to walk by following rules. You learn by doing, and by falling over.” Inspired by the quote penned by Richard Branson, Rohit Thakral is the Founder & CEO of Target Integration. Over the years, he has amassed huge expertize in the areas of manufacturing, retail, distribution, event management, and Software management. He founded Target Integration in 2008 with a vision to evolve as an honest and independent CRM & ERP player in the industry. Though started small with his astute business mind, he successfully took his firm to new heights, as today; the team is a combination of over 50 professionals spread in over 4 countries with development centres in 3 of them. In a conversation with Rohit, he emphasizes about the core motive of Target Integration, current trends, key attributes of a successful leader and summing up the interaction by sharing advice for the budding entrepreneurs. 44 August 2018|

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48. 3. How do you incorporate with the day-to-day challenges and company goals? Below are the excerpts from the interview: 1. Kindly elaborate your roles and responsibilities as a leader of Target Integration? Now the challenges are part and parcel of every business, and Target Integration our bit of struggle however, what sails us through is the positive mind-set, efficient workforce and well-tested solutions. Each day we strive to do better and serve our clients in best possible manner and this approach is what takes us near to company goals. is no different. We have As a leader, I ensure a few things such as client satisfaction, which is certainly utmost, and then I personally look into employee management and training, to ensure that each member of the workforce contributes to the company’s goals and gives best performance. 4. What is the inspirational element driving you ahead? 2. What are the services/products offered by Target Integration? It lies in the way we approach our clients. We always approach every client’s business as if it is our own and we believe in being much more than an advisor. Even our clients have highly appreciated this approach and we feel it is the key to build deeper and enjoyable relationships. Well, at Target Integration we are an ERP and CRM Solution providing firm that empowers business owners and managers by providing business management solutions customized to their needs and offer constant support all way through. We offer wide-ranging solutions in the arena of CRM and ERP, with products varying from Microsoft Suite to Zoho Suite and others. 5. How will you differentiate Target Integration from the leading competitors in the market? There are a number of firms serving in this arena, 46 August 2018|

49. however what sets us apart is our deep understanding of the value of client satisfaction. After all customer is the key and we never forget this fact. Hence, all right measures are taken to ensure customer satisfaction at each level. And then not to forget the significance of being up-to-date with market research. There are new trends every now and then and we make it a point to stay updated about them and incorporate these trends and technologies in our work proceedings so to deliver more satisfying results. 6. What are the parameters a company needs to follow to be a successful one? Well, a lot of factors go into making a business succeed. To start with, we need a right idea that needs to be transformed with right knowledge and great workforce. However, the major elements that immensely contribute and ensure success are: • Establishment of a value proposition • Recognize your Ideal Customer • Define your key indicators • Verify your revenue streams • Look to your competition • Focus on strengths • Invest in talent 7. List the things that make a leader a successful leader. As clichéd it may sound, but passion and commitment tend to be the key, and then you need to have a Positive Attitude, Enthusiasm, Curiosity, Honesty, Good Communication skills, etc. to leave an impact. 8. What are your future plans for the Target Integration? We look forward to offer cloud-based enterprise solutions to customers and then we also plan to go global with our services and expertise, in order to provide business owners with right tools for their organization in this competitive market. Our aim is to help customers in each and every manner, to improve their business performance. 9. Kindly share some advice for the young ones entering into the field. It goes without saying that definitely gets your homework done. I have seen a number of businesses that simply assume that everything they have developed and customized within their systems will work for go-live day. However, that never happens so take care of that. Also, automate your Integration thoroughly and ensure it is entirely seamless and automatically syncs the data your business will need the most. And ultimately, just follow the right practices and aim to deliver the best to customers to leave them pleased with your services. 47 August 2018|

50. Most Creative 10 The Corporate leader TO WATCH IN 2018 Sachin Dedhia Taking Standalone Responsibility of Securing Cyberspace Investigator and also as an IT Security Expert. He has also been assisting various State Police Departments and Departments of Indian Governments with respect to their Cyber Crime queries. He is passionate about IT, Information Security, and Digital Forensics. Sachin Dedhia Founder & CEO Since 2010, he has been successfully conducting various seminars and workshops on information security across numerous schools, colleges, universities, chartered accountants chapters, Rotary clubs, hospitals etc. He is one of the most popular speaker in Mumbai University for the refresher and orientation courses. Leveraging nine years of experience in Vulnerability Assessment, Penetration Testing, and ISO 27001 Network VAPT; he has conducted numerous audits for various international as well as national clients for, both corporate and government departments. Furthermore, He has also successfully conducted over 500 seminars & workshops across India and enlightened over 75,000 participants about information security. After perceiving the imminent need of information security in the Indian industry, he founded Skynet Secure Solutions. T that nearly took the world of web into its knees. Executives are in vital search to form partnerships with the top security firms. Sachin Dedhia, Founder and CEO of Skynet Secure Solutions is one such corporate leader taking information security seriously and creating barriers against cyber-crimes. he need for strong data security officials for the Indian corporations has gradually increased due to recent increase in the number of cyber-attacks The Erudite Leader Sachin Dedhia is an independent Cyber Crime Investigator and also a Certified Ethical Hacker (CISA, CEH, CEI, ISO 27001 LA). He has served various MNCs, SMEs, Government departments, both corporate & individuals as an independent Cyber Crime One personal level, Sachin is passionate about IT, Information Security and Digital Forensics. He aims that people will soon start realizing the importance of 48 August 2018|