What is Managed IT Support And How Can It Benefit Your Business

1. What is Managed IT Support And How Can It Benefit Your Business? Looking for IT support in Melbourne and wondering what all of the different terms mean and how to go about selecting the right company for your needs? To start with, it’s important to know what Managed IT support is and what you can hope to get out of it. 01 WHAT IS MANAGED IT SUPPORT? In a nutshell, Managed IT Services refer to the ongoing support your IT service provider will offer for a fixed monthly fee. These IT service providers are more commonly known as Managed Service Providers (MSP). When you outsource all your IT needs to a professional, experienced MSP, not only does it help a business get premium IT support at a much lower cost than having an in-house IT department, but also provides faster and more constant support. WHAT IS INCLUDED IN MANAGED SERVICES? 02 The services an MSP provides can include a number of services, such as 24/7 access to a help desk, proactive support, strategic IT planning, business continuity solutions, VoIP support, and disaster management solutions. HELP DESK: Most MSPs offer extended hours of on-call remote help. So if you’re working late hours and your laptop crashes suddenly, you can expect to pick up the phone and call your IT support service and be guaranteed a solution. IMPROVED SECURITY SOLUTIONS: MONITORING AND MAINTENANCE: Following on from the topic of cyber threats, your MSP can also come up with solutions to make your network systems more secure and less prone to cyberattacks. cyberattacks have been on the rise for several years but have skyrocketed in the course of the pandemic, it is even more important to have the right firewalls in place to protect your hacking, ransomware and data theft. Your MSP may even conduct assessment them to determine the weak areas infrastructure towards making them more secure. Your MSP will actively monitor your network, data connections, hardware and software to complete necessary maintenance when needed. Proactive monitoring of data networks and applying the required security protocols before an issue occurs will allow your processes to be more productive and reduce downtime. Because Your MSP will also monitor your hardware and determine replacement. Older hardware can not only get slower with time and hinder productivity, but it also has outdated features which can open your company up to cyber threats. when any system is due for a organisation from an initial when security you hire BUSINESS CONTINUITY SOLUTIONS AND DISASTER RECOVERY: of your network work and What happens in the event of a data breach or system failure? How are you going to reduce downtime and ensure your customers aren’t left waiting? If a data breach does occur, how are you going to bounce back from it? Having an effective business continuity and disaster recovery solution in place can help you recover faster while ensuring your business suffers as little downtime as possible. Many small and medium-sized businesses never fully recover from a major IT failure or data breach without a good continuity solution in place. Your MSP will work with you to ensure all the right backups are in place, your network infrastructure is thoroughly protected and what to do in the event of a critical IT failure. 05 Finally, and perhaps most importantly, outsourcing the IT Support for your Melbourne business to an MSP leaves you time and effort to focus on what you do best: managing your business. Not only this, but on average, MSPs can reduce the overall IT support costs by as much as 30% to 50%, leaving you with more money to spend on furthering your business and getting more clients. With benefits like these, it’s always better to outsource your IT department to an MSP to get the best benefits at cost-effective rates, especially for small and medium-sized businesses. www.intellectit.com.au