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Fixing Intranet Search

Fixing Intranet Search, Your Intranet Search Engine Sucks, webinar presented by Toby Ward, Prescient Digital Media, June 2017.

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Fixing Intranet Search

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  1. Fixing Intranet Search Your Intranet Search Sucks: Here’s How to Fix It Toby Ward & Michael Rudnick ©2017 Prescient Digital Media. All Rights Reserved.

  2. Intranet Search Is Not Google 1. Inbound links - Google results primarily based on the number of links pointing to a page; not true of intranet search. 2. Role-based Results – employee info needs vary widely, depending on dept. and role. 3. Multiple Methods of Searching - Standards for search relevance is higher in business. Employees want a single, correct result to their request. 4. Multiple Information Repositories - Corporate information is spread across a host of secure business applications, databases, repositories, email, etc. 5. Multiple Languages and File Formats - huge array of word processing, spreadsheet, presentation, graphic, multimedia, multiple languages, etc.. 6. Corporate Security Models and Compliance Policies - Access to corporate content must be secure and adhere to regulation, privacy, etc. ©2017 Prescient Digital Media. All Rights Reserved.

  3. Poll: Your Search ©2017 Prescient Digital Media. All Rights Reserved.

  4. Our History 16 Years of Success Intranets Implementation ‘ Focus on assessment, planning and governance of intranets. Full implementation services, and SharePoint expertise. Digital Workplace Expand significant solutions for the entire Digital Workplace. 2001 2005 2011 2016 • Start Growth Toby Ward launches Prescient in Toronto. Expand client-based across North America and Europe. … Awards Add Office Locations Win multiple awards including the prestigious Webby and Golden New offices in New York City & Vancouver Quill Awards. ©2017 Prescient Digital Media. All Rights Reserved.

  5. Full Service End-to-End Consulting & Implementation Services Discovery & Assessment Strategy & Planning Design Implementation Operations • Stakeholder engagement • Constituent analysis • Focus groups • User surveys • Content analysis • Technical ecosystem assessment • Strategic plan • Solution Roadmap • Engagement plan • Governance model • Content management plan • Social/collaboration strategy • Technical architecture • User experience design • Information architecture • Taxonomies • Dynamic wireframes • Development • Configuration • Integration • Content migration • Search optimization • Desktop, mobile • Technology agnostic • Content creation • Operations management • Adoption campaigns • Solution product management • Analytics • Optimization Change Management Thoughtful stakeholder and constituent engagement that drives better outcomes Listen. Understand. Deliver. ©2017 Prescient Digital Media. All Rights Reserved.

  6. Trusted by Many. Across Industries, Geographies, Sizes ©2017 Prescient Digital Media. All Rights Reserved.

  7. www.IntranetGlobalForum.com ©2017 Prescient Digital Media. All Rights Reserved.

  8. www.IntranetGlobalForum.com Early Bird Rate Still Available ©2017 Prescient Digital Media. All Rights Reserved.

  9. Process ©2017 Prescient Digital Media. All Rights Reserved.

  10. Technology ©2017 Prescient Digital Media. All Rights Reserved.

  11. ©2017 Prescient Digital Media. All Rights Reserved.

  12. “People are lazy,” Cory Doctorow, “People are remarkably cavalier about their information and how it is stored. This laziness is bottomless…” ©2017 Prescient Digital Media. All Rights Reserved.

  13. Governance ©2017 Prescient Digital Media. All Rights Reserved.

  14. Governance Is Key ©2017 Prescient Digital Media. All Rights Reserved.

  15. Top 5 Keys to Governance • Executive champion • Detailed model, with roles and responsibilities • Strong policies for use, content creation, collaboration • Forced keywords, and expiry controls • No anonymous content ©2017 Prescient Digital Media. All Rights Reserved.

  16. Policies ©2017 Prescient Digital Media. All Rights Reserved.

  17. Policies 27 • Content Management Policy: • Content types: front-page news vs. static content • Keywords: open vs taxonomy • Formatting: developed, formatted, presented • Controls: expiration, archiving, deleting, versioning • Roles and responsibilities of publishers, editor etc. • Standardization Policy • Compliance details for platform, templates and style guide • Email Usage Guidelines & Policy • Taxonomy (Managed Term Set) ©2017 Prescient Digital Media. All Rights Reserved.

  18. Templates ©2017 Prescient Digital Media. All Rights Reserved.

  19. Content Templates 24 ©2017 Prescient Digital Media. All Rights Reserved. ?

  20. Keywords ©2017 Prescient Digital Media. All Rights Reserved.

  21. ©2017 Prescient Digital Media. All Rights Reserved.

  22. ©2017 Prescient Digital Media. All Rights Reserved.

  23. ©2017 Prescient Digital Media. All Rights Reserved.

  24. No Anonymous ©2017 Prescient Digital Media. All Rights Reserved.

  25. ©2017 Prescient Digital Media. All Rights Reserved.

  26. ©2017 Prescient Digital Media. All Rights Reserved.

  27. Expiration Controls ©2017 Prescient Digital Media. All Rights Reserved.

  28. ©2017 Prescient Digital Media. All Rights Reserved.

  29. ©2017 Prescient Digital Media. All Rights Reserved.

  30. Feedback Link ©2017 Prescient Digital Media. All Rights Reserved.

  31. Compliments of H&R Block. Contents are material, nonpublic, confidential and proprietary. Unauthorized distribution or dissemination is prohibited. ©2017 Prescient Digital Media. All Rights Reserved.

  32. Compliments of H&R Block. Contents are material, nonpublic, confidential and proprietary. Unauthorized distribution or dissemination is prohibited. ©2017 Prescient Digital Media. All Rights Reserved.

  33. Best Bets ©2017 Prescient Digital Media. All Rights Reserved.

  34. Compliments of H&R Block. Contents are material, nonpublic, confidential and proprietary. Unauthorized distribution or dissemination is prohibited. ©2017 Prescient Digital Media. All Rights Reserved.

  35. Design ©2017 Prescient Digital Media. All Rights Reserved.

  36. OLD: Contents are material, nonpublic, confidential and proprietary. Unauthorized distribution or dissemination is prohibited. ©2017 Prescient Digital Media. All Rights Reserved.

  37. NEW: Contents are material, nonpublic, confidential and proprietary. Unauthorized distribution or dissemination is prohibited. ©2017 Prescient Digital Media. All Rights Reserved.

  38. ©2017 Prescient Digital Media. All Rights Reserved.

  39. Key Lessons 1. Governance 2. Policies 3. Templates 4. Expiration 5. No anonymous 6. Keywords 7. Best bets (key matches) 8. Feedback & Help 9. Design ©2017 Prescient Digital Media. All Rights Reserved.

  40. Questions Use panel on right to submit a question ©2017 Prescient Digital Media. All Rights Reserved.

  41. Intranet Insight Newsletter PrescientDigital.com > Newsletter for notifications on future events ©2017 Prescient Digital Media. All Rights Reserved.

  42. IntranetBlog.com http://www.intranetblog.com/improving-intranet-search/ ©2017 Prescient Digital Media. All Rights Reserved.

  43. www.IntranetGlobalForum.com Early Bird Rate Still Available ©2017 Prescient Digital Media. All Rights Reserved.

  44. 4 3 PrescientDigital.com Vancouver • Toronto • New York 416.926.8800 @Intranet2 IntranetBlog.com @PrescientDigitalMedia ©2017 Prescient Digital Media. All Rights Reserved.

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