1 / 7

Introduction to Electronic Commerce

Introduction to Electronic Commerce August 22, 2001 - Dr. Al Bento - University of Baltimore E-Commerce & Information Systems 1960s and early 70s - batch and transaction oriented systems late 70s and early 80s - on-line, customer oriented systems

JasminFlorian
Download Presentation

Introduction to Electronic Commerce

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Introduction toElectronic Commerce August 22, 2001 - Dr. Al Bento - University of Baltimore

  2. E-Commerce & Information Systems • 1960s and early 70s - batch and transaction oriented systems • late 70s and early 80s - on-line, customer oriented systems • late 80s and early 90s - on-line, business to business systems (IOS, EDI) • late 90s and early 00s - on the Web, global business & customer oriented systems (GEC)

  3. E-Commerce roots • Electronic funds transfer (EFT): the oldest large-scale e-commerce root. Banks have been exchanging financial transactions through Automated Clearing Houses for decades. • Transaction automation (TA): consumers and businesses have been using TA in a variety of Point of Sales (POS) applications, like credit-cards, purchase scanning, etc. Verifone was the pioneer. • Inter Organizational Systems (IOS): business to business commerce over proprietary networks particularly for order entry and purchasing, using Electronic Data Interchange (EDI) technology and standards. • Electronic Commerce today: business to business (B2B), business to consumers (B2C), consumers to consumers (C2C).

  4. E-Commerce Technologies • Traditional technologies • Operating Systems: scalability, portability, security, interoperability • Networking & telecommunications: bandwidth, reliability, scalability, security • Data bases: dynamic catalog management and display, order entry, fulfillment and delivery. • New technologies • HTML: Web Design and store-front tools • Web programming: Server management & CGI programming

  5. Strategic Areas: Marketing • design • presence • visibility • catalog development • price & availability • description, image • order entry • billing • credit cards, etc • customer service • FAQ • returns

  6. Strategic Areas: Operations • supplier ordering and receiving • partners • JIT (just-in-time) • distribution centers • warehouse(s) • packing • shipping • order-tracking • internal • external • delivery services

  7. Strategic Areas: Business models • extranet • firewall • tunneling • Web front-end + outsourcing • store-front tools • outsourcers • extranet + Web front-end + outsourcing • combination of above

More Related