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Quality Health Indicators (QHi) Benchmarking Tool. Colorado Critical Access Hospital Advisory Council November 6, 2009. Comparative data and information. Open literature (e.g., research studies, practice guidelines) Data gathered and evaluated by independent orgs (e.g., CMS, JC)
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Quality Health Indicators (QHi) Benchmarking Tool Colorado Critical Access Hospital Advisory Council November 6, 2009
Comparative data and information • Open literature (e.g., research studies, practice guidelines) • Data gathered and evaluated by independent orgs (e.g., CMS, JC) • Data on competitors’ performance • Comparisons with other orgs providing similar services • Benchmarking
Benchmarks Processes and results that represent best practices and performance for similar activities Can be within or outside your industry
Why benchmark?To understand current dimensions of exceptional performance to achieve non-incremental or breakthrough improvement
Quality Health Indicators (QHi) • Developed through Kansas Hospital Assn and Kansas Rural Health Options Project • Provide instrument to compare specific measures of quality among rural hospitals • Promote improvement • Participation through FLEX program
Four pillars of measurement Clinical Quality Financial Operational Employee Contribution Patient Satisfaction
Colorado CAHs 8 CAHs have signed up Submitting 5 quality measures
Using QHi tool • Define your facility characteristics • Used to create peer groups • Select your measures • Enter data • Generate reports