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It's never hard for Plesk partners to deal with booming cloud and hosting business if there's an automation tool, like RackNap, to handle all the technical complexities at one place!
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BUSINESS AUTOMATION • & SERVICE DELIVERY • PLATFORM • INTEGRATED WITH • BUSINESS READY • FROM THE WORD GO
Plesk integrated RackNap equips you to be market ready for selling hosting and cloud services. End-to-end complete business automation Full integration with Plesk & 3rd party applications Instant provisioning & quick service delivery
Service providers can successfully capitalize on the booming hosting & cloud business opportunities with Plesk integrated with RackNap.. Provide great customer experience Enable complete automation Manage everything from a single pane of glass Use multi-tier partner channels for super-quick service delivery and comprehensive monitoring through a smart customer support system to increase sales and revenue to improve efficiency of all business functions Comprehensive Automation Platform for service delivery, management and monitoring
BUT, how does RackNap help Plesk partners handle the technical complexities?
ADMIN PANEL CUSTOMER PANEL Auto Account Suspension Auto Account Creation API Direct login to Plesk Control Panel from Customer Panel Auto Account Termination Customer
RackNap handles all API integrations, and everything technical related to the provisioning, delivery and monitoring of cloud and hosting services, so you can go to market quickly and keep your focus solely on business.
LET’S SEE INTEGRATION OF RACKNAP WITH PLESK ON YOUR WEBSITEIN REAL WORLD SCENARIO..
CUSTOMERS CAN DIRECTLY LOGIN TO PLESK PANEL DIRECTLY FROM THEIR CUSTOMER PANEL Provision for direct login to control panel (Plesk)
CLOUD & HOSTING SERVICES What can RackNap do for service providers using Plesk? RackNap provides an end-to-end complete business platform with complete Plesk automationfor all functions, so that Plesk based service providers can handle everything at one place. Partner Channels Billing & Pricing Sales & Marketing Inventory & Assets Support & CRM Marketplace Business Analytics Customer Panel Service Provider
1 Inventory and Asset Management Use a single dashboard for all purposes – tracking inventory; build, deliver & administer servers, get usage statistics, etc. Manage integration of Plesk services with any third party applications for service delivery and server monitoring. Have complete granular visibility into infrastructure and inventory along with stock threshold for proactive inventory management. Manage and keep complete track of virtualized environment inventory. Speed up service delivery with defined rules for building servers; replicate those in demand and keep in inventory for quick delivery. Properly categorize assets along with their vendor information, OEM information, serial numbers, license keys and all other details.
2 Support Process Management Provides customer self-service options with product-wise knowledgebase, FAQs, troubleshoot information and video tutorials. A ticket is raised only if the issue is not resolved with customer self-service module. Ticket is auto-assigned to appropriate CSR depending on the issue type & other parameters. On resolution, Knowledgebase is updated for auto issue resolution the next time. Automatically collects customer feedback and maintains a complete record of client’s personal, sales, billing & support history and more.
3 Marketplace and Product Display Platform Sell VPS & Dedicated servers, Public, Private and Hybrid Cloud and other Plesk based services with complete end-to-end hosting automation. RackNap is integrated with your website backend and details like pricing, plan configurations, etc. are auto-updated on one click. RackNap comes integrated and auto-synced with leading LiveChat software for better customer relationship management. Multiple leading payment gateway are also integrated with RackNap and marketplace.
4 Sales and Marketing Flow Automate marketing processes – track marketing campaigns, assess performance and evaluate ROI. Automatically track marketing campaigns, assess performance and evaluate ROI. Have a complete visibility into sales cycle, know current status of any lead and take instant action. Create, schedule and expire promotions and discount coupons. Upsell and cross-sell by sending automated mails and having products visible to client in member panel.
5 Multi-tier Channel Partner Management Create multi-tier partner networks and manage complete partner activities by tracking their revenue, commission, new sign-ups and more. Define discount/commission slab for different partners and for different products. Give admin panel to partner & customer panel for his end customer. Provide ability to extend white label support for partner’s end customers. Provide sales & marketing resources to partner in panel for better performance.
6 Billing and Pricing Management Consolidated billing including complete accounting of cloud costs and chargeback separate pricing structure for different billing cycles with tiered pricing. Create hourly or any other per usage billing model – free, one-time, recurring, etc. along with direct mapping of Plesk usage to bills. Have separate pricing structure for different billing cycles with tiered pricing. Integrate billing with advanced ERP/ordering systems. Create discounts and apply to products the way you want. See customers’ complete billing history in admin panel and show it to customer in his customer panel.
7 Business Intelligence and Analytics Get complete organizational data in simplified graphical formats at the click of a button. Get revenue forecasting with centralized repository, along with reporting and business intelligence modules. Get complete insight into organizational financial data - total income, sales, paid and unpaid invoices etc. for better channelizing of funds, forecasting and budgeting. Single pane availability of requisite information about sales and marketing team to track, analyze and optimize their performance in an actionable way. Get access to real-time support metrics, take smart decisions by measuring and analyzing your support services on a continuous basis.
8 Customer Panel With RackNap, give your customers complete control with a powerful Customer Panel. It is a single point of access where customers can see all their relevant information and manage their services. Most important dashboards related to services, support and billing, with important notifications are visible at the login itself. Client gets complete control over its services from within the member panel, including monitoring resources, upgrading services and raising tickets from a single interface. RackNap's customer panel also gives you the opportunity to generate additional revenue streams by cross-selling and upselling to existing customer base.
With RackNap’s such great capabilities, you can achieve so much like…. Manage all technical aspects from provisioning up to inventory from a single pane of glass. Provide a great customer support to your customers. Empower your customers with a powerful customer panel Monitor resource & bandwidth consumption, server status & network inventory from a single interface. Expand more, with multi-tier channel partner network. Get complete visibility in to everything, with business intelligence.
a product born out of need leverages 100 + years of combined industry experience took 57 months of meticulous research and development brought to life by a 46-member team powered by , a Plesk Partner.
