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QuickBooks POS Error - 193

When attempting to send a mail bag from Headquarters to a remote store, or attempting to receive a mailbag at the remote store, you see the following error:<br>Error - 193 Primary key for dept keywords is not unique.<br>Error - 193 Primary key for table 'Customer Rewards' is not unique.<br>

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QuickBooks POS Error - 193

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  1. QuickBooks POS: Error -193 • When attempting to send a mail bag from Headquarters to a remote store, or attempting to receivea mailbag at the remote store, you see the followingerror: • Error - 193 Primary key for dept keywords is notunique. • Error - 193 Primary key for table 'Customer Rewards' is notunique. Why this ishappening • There are duplicate department names orcodes • Customer names have been deleted ormerged • There is damage in the Customer List at the remotestore. • How to fix Error -193 • Make sure Point of Sale is updated to the latest release and try again. If the errorpersists: FIRST METHOD: QuickBooks Error -193 • Go toREPORTS • Run a Customer Listreport • Double click the firstcustomer • Once the customer opens, click View List at thetop • This will open the Customer List in the old v 9version • Press the CTRL + A keys to highlight them all. Once all of the customers are highlightedin light blue, choose I Want To, DeleteCustomer(s) • At the HQ server system choose File, Utilities, ResendFiles • ClickResend • Receive the mail bag at the remotestore. • Intuit Method: QuickBooks POS Error -193 • From the remote store receiving the error, send a mail bag to Headquarters and thenreceive it. • Again from the remote store, choose Customers > CustomerList. • One at a time, click I want to and select Delete until the list is empty. Do not bealarmed; The main customer records are contained at Headquarters and will beresent. • If you have too many customers to click one at atime: • Version 10 and 2013: Click the first customer in the list, press the Shift key,and then click the last customer in thelist. • Version 9: Press the CTRL + A keys to highlight themall. • From Headquarters, choose File > Utilities > Resendfiles. • ClickResend.

  2. 4. Receive the resend mailbag at the remotestore. • Versions 7 andbelow • Version7 • This issue has been resolved in the latest release for your version. Please update your programto the most currentrelease. • Version 6 WindowsXP • To resolve this issue: Check this or call 1855-924-9508 QuickBooks HelpCentre • Choose Inventory > DepartmentList. • Examine the list and locate any duplication of departments orcodes. • Edit any such department and modify the department name or code to make itunique. • Delete the contents of the subfolders of the StEx folder on the Headquarters and allRemote computers: • Right-click the Windows Start button and chooseExplore. • Navigate in the left window to the location: C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks Point of Sale 6.0\StEx\Error.To navigate, click the plus sign (+) next to each folderlisted. • If this folder exists, right-click each file in this folder and choose Delete. Confirmthe deletion. • Navigate in the left window to the location: C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks Point of Sale6.0\StEx\History. • Right-click each file in this folder and choose Delete. Confirm thedeletion.

  3. Navigate in the left window to the location: C:\Documents andSettings\All Users\Application Data\Intuit\QuickBooks Point of Sale6.0\StEx\In. • Right-click each file in this folder and choose Delete. Confirm thedeletion. • Navigate in the left window to the location: C:\Documents andSettings\All Users\Application Data\Intuit\QuickBooks Point of Sale6.0\StEx\Out. • Right-click each file in this folder and choose Delete. Confirm thedeletion. • Close thiswindow. • 5. Recreate and resend the mailbag. The error will notrecur. • WindowsVista • To resolve this issue: Check this or Call 1855-924-9508 QuickBooksSupport • Choose Inventory > DepartmentList. • Examine the list and locate any duplication of departments orcodes. • Edit any such department and modify the department name or code to make itunique. • Delete the contents of the subfolders of the StEx folder on the Headquarters and allRemote computers: • Right-click the Windows Logo button, and chooseExplore. • Navigate in the left window to the location: C:\ProgramData\Intuit\QuickBooks Point of Sale 6.0\StEx\Error. To navigate, click the arrow symbol next to eachfolder listed. • If this folder exists, right-click each file in this folder and choose Delete. Confirmthe deletion. • Navigate in the left window to the location:C:\ProgramData\Intuit\QuickBooks Point of Sale6.0\StEx\History. • Right-click each file in this folder and choose Delete. Confirm thedeletion. • Navigate in the left window to the location:C:\ProgramData\Intuit\QuickBooks Point of Sale6.0\StEx\In. • Right-click each file in this folder and choose Delete. Confirm thedeletion. • Navigate in the left window to the location:C:\ProgramData\Intuit\QuickBooks Point of Sale6.0\StEx\Out. • Right-click each file in this folder and choose Delete. Confirm thedeletion. • Close thiswindow. • Recreate and resend the mailbag. The error will notrecur. • Windows7 • To resolve this issue: Check this or Call 1855-924-9508 QuickBooks ErrorSupport • Choose Inventory > DepartmentList. • Examine the list and locate any duplication of departments orcodes. • Edit any such department and modify the department name or code to make itunique. • Delete the contents of the subfolders of the StEx folder on the Headquarters and allRemote computers: • Right-click the Windows Logo button, and choose Open WindowsExplorer.

  4. Navigate in the left window to the location: C:\ProgramData\Intuit\QuickBooks Point of Sale 6.0\StEx\Error. To navigate, click the arrow symbol next to eachfolder listed. If this folder exists, right-click each file in this folder and choose Delete. Confirmthe deletion. Navigate in the left window to the location:C:\ProgramData\Intuit\QuickBooks Point of Sale6.0\StEx\History. Right-click each file in this folder and choose Delete. Confirm thedeletion. Navigate in the left window to the location:C:\ProgramData\Intuit\QuickBooks Point of Sale6.0\StEx\In. Right-click each file in this folder and choose Delete. Confirm thedeletion. Navigate in the left window to the location:C:\ProgramData\Intuit\QuickBooks Point of Sale6.0\StEx\Out. Right-click each file in this folder and choose Delete. Confirm thedeletion. Close thiswindow. 5. Recreate and resend the mailbag. The error will notrecur. Questions on the software? Call us at 1855-924-9508 QuickBooksSupport

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