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QuickBooks Resolve Error -6000, when opening a company file

You are attempting to open your company file when you suddenly get a -6000, xxxx error and you are unable to open the file. The error is usually followed by 3 or 4 more digits and an error message indicating you are unable to open the company file.<br>

Jeremih
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QuickBooks Resolve Error -6000, when opening a company file

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  1. Resolve​​​​Error​​​​-6000,​​​​when​​​​opening​​​​a company​​​​file You​​are​​attempting​​to​​open​​your​​company​​file​​when​​you​​suddenly​​get​​a​​-6000,​​xxxx​​error​​and you​​are​​unable​​to​​open​​the​​file.​​The​​error​​is​​usually​​followed​​by​​3​​or​​4​​more​​digits​​and​​an​​error message​​indicating​​you​​are​​unable​​to​​open​​the​​company​​file. The​​following​​are​​the​​different​​-6000​​series​​errors​​you​​may​​encounter: Errors Possible​​​​Cause -6176,​​​​0 Firewall​​is​​blocking​​the​​connection​​between​​the​​two​​computers -6000, -107 The​​.TLG​​file​​is​​corrupted -6000, -1076 QuickBooks​​installation​​is​​corrupted -6010, -100 A​​computer​​that​​is​​not​​the​​server​​is​​hosting​​the​​company​​file -6138, -105 -6210,​​​​0 -6189, -83 -6190, -83 -6012, -1061 Incorrect​​network​​setup -6144, -82

  2. -6000, -82 -6129, -101 Incorrect​​folder​​permission​​or​​if​​the​​QB​​Database​​Server​​Manager​​is​​not​​working properly -6190, 816 Another​​user​​is​​logged​​in​​to​​the​​company​​file​​in​​single​​user​​mode. It​​can​​also​​be​​a​​mismatch​​between​​the​​transaction​​log​​file​​(.tlg)​​and​​the​​company file​​(.qbw) -6190, -85 -6190, -82 -6000, -832 This​​error​​normally​​occurs​​when​​hosting​​is​​turned​​on​​or​​the​​.ND​​file​​is​​not​​working properly -6144, -304 When​​you​​start​​QuickBooks​​or​​open​​your​​company​​file​​and​​sometimes​​this happens​​on​​a​​sample​​file -6190, 1005 -6189, 1005 -6000, -305 Incorrect​​network​​setup​​or​​it​​could​​be​​that​​the​​company​​file​​is​​damaged -6073, -816 Multiple​​computers​​are​​hosting​​the​​file​​or​​it​​could​​be​​firewall​​settings​​are​​blocking the​​connection​​or​​it​​could​​be​​the​​file​​is​​damaged -6144,-1 03 The​​.ND​​file​​has​​an​​incorrect​​path​​to​​your​​company​​file​​or​​if​​the​​Windows​​user account​​used​​by​​QuickBooks​​Database​​Manager​​is​​damaged -6144,​​​​0 -6120,​​​​0 One​​of​​the​​work​​stations​​is​​hosting​​the​​company​​file​​or​​the​​firewall​​port​​8019​​is blocked -6087,​​​​0 This​​error​​occurs​​when​​opening​​the​​file​​locally -6131,​​​​0

  3. This​​article​​lists​​common​​-6000​​series​​errors.​​It​​contains​​basic​​troubleshooting​​steps​​to​​resolve the​​issue. Important:​​​​Ensure​​QuickBooks​​Desktop​​is​​up​​to​​date.​​It​​is​​also​​recommended​​to​​install​​and​​run the​​QuickBooks​​File​​Doctor​​tool​​first​​before​​performing​​any​​of​​the​​following​​steps.​​See: QuickBooks​​File​​Doctor:​​Fix​​your​​company​​file​​or​​network​​(US,​​CA,​​and​​UK)​​If​​after​​using​​the tool​​and​​you​​still​​experience​​the​​issue,​​perform​​the​​following​​solutions​​in​​the​​order​​shown. The​​-6000​​errors​​can​​happen​​on​​both​​local​​and​​network​​setup.​​Select​​the​​appropriate​​setup from​​the​​following​​options​​and​​perform​​the​​recommended​​steps. You​​​​are​​​​opening​​​​the​​​​file​​​​locally This​​means​​you​​are​​opening​​a​​file​​that​​is​​saved​​on​​the​​same​​computer​​where​​QuickBooks​​is installed. Solution​​​​1:​​​​Rename​​​​the​​​​.ND​​​​and​​​​.TLG​​​​files The​​.ND​​and​​.TLG​​files​​are​​part​​of​​your​​QuickBooks​​files.​​These​​are​​configuration​​files​​that allow​​QuickBooks​​to​​access​​a​​company​​file​​in​​a​​network​​or​​multi-user​​environment. If​​these​​files​​are​​corrupted​​or​​damaged,​​you​​will​​encounter​​these​​errors​​when​​you​​open​​your QuickBooks​​files.​​Renaming​​these​​files​​will​​not​​cause​​you​​to​​lose​​QuickBooks​​data.​​These files​​are​​automatically​​re-created​​when​​you​​rescan​​using​​the​​QuickBooks​​Database​​Server Manager​​and​​when​​you​​open​​your​​company​​file. a. Open​​the​​folder​​that​​contains​​your​​company​​file. b. Find​​the​​files​​with​​the​​same​​file​​name​​as​​your​​company​​files​​but​​with​​extensions​​.ND and​​.TLG. ○ company_file.qbw.nd ○ company_file.qbw.tlg c. Right-click​​each​​file​​and​​select​​​Rename​​.​​Add​​the​​word​​​OLD​​​​​​at​​the​​end​​of​​each​​file name.​​​Ex​​:​​company_file.qbw.nd.OLD d. Open​​QuickBooks​​again​​and​​try​​to​​sign​​in​​to​​your​​company​​file.​​If​​the​​same​​issue occurs,​​proceed​​to​​solution​​2. Solution​​​​2:​​​​Open​​​​a​​​​sample​​​​company​​​​file By​​opening​​a​​sample​​company​​file,​​you​​are​​testing​​if​​the​​problem​​possibly​​lies​​with​​your company​​file​​or​​the​​QuickBooks​​application.​​If​​a​​sample​​company​​file​​does​​not​​open​​and instead​​returns​​an​​error,​​it​​is​​an​​indication​​that​​the​​QuickBooks​​installation​​is​​damaged​​and should​​be​​repaired. a. In​​the​​​No​​​​Company​​​​Open​​​​window,​​click​​​Open​​​​a​​​​Sample​​​​File​​​​and​​choose​​any​​from the​​list​​of​​sample​​company​​files.

  4. b. If​​the​​sample​​file​​opens,​​proceed​​to​​solution​​3.​​If​​the​​sample​​file​​returns​​the​​same error​​message,​​repair​​your​​QuickBooks​​installation.​​See:​​Repair​​QuickBooks​​in Windows​​8,​​7,​​Vista,​​and​​XP Solution​​​​3:​​​​Copy​​​​the​​​​QuickBooks​​​​file​​​​on​​​​the​​​​Desktop By​​copying​​the​​file​​on​​the​​desktop​​and​​opening​​it,​​you​​are​​testing​​if​​there​​is​​a​​problem​​with the​​location​​of​​the​​company​​file.​​If​​the​​file​​opens​​while​​it​​is​​saved​​on​​the​​desktop,​​it​​means the​​location​​is​​probably​​damaged​​or​​it​​is​​"too​​deep",​​it​​exceeded​​the​​file​​system​​path limitation.​​If​​the​​file​​still​​did​​not​​open​​after​​changing​​it's​​location,​​it​​is​​possible​​the​​file​​is damaged. a. Open​​the​​folder​​that​​contains​​your​​company​​file. b. Find​​the​​file​​with​​the​​extension​​of​​.QBW. c. Right-click​​on​​the​​file​​then​​select​​Copy.​​Go​​to​​Desktop,​​right-click​​anywhere​​on​​the desktop​​and​​then​​select​​Paste. d. While​​holding​​down​​the​​control​​key,​​open​​QuickBooks​​so​​you​​are​​directed​​to​​the​​No Company​​Open​​window. e. Click​​Open​​or​​restore​​an​​existing​​company.​​Navigate​​to​​the​​desktop,​​find​​the company​​file​​you​​copied​​and​​open. f. If​​you​​are​​still​​getting​​the​​same​​error,​​please​​proceed​​to​​solution​​4. Solution​​​​4:​​​​Use​​​​ADR​​​​to​​​​restore​​​​your​​​​backup If​​the​​company​​file​​is​​damaged,​​it​​is​​recommended​​to​​Recover​​lost​​data​​with​​QuickBooks Auto​​Data​​Recovery. Your​​​​are​​​​opening​​​​the​​​​file​​​​over​​​​the​​​​network This​​means​​that​​you​​are​​opening​​the​​company​​file​​saved​​on​​the​​server​​or​​another​​computer. Solution​​​​1:​​​​Check​​​​if​​​​Hosting​​​​is​​​​turned​​​​on,​​​​on​​​​all​​​​workstation It​​is​​recommended​​to​​have​​one​​PC/Server​​to​​host​​the​​company​​files. a. Press​​​F2​​.​​The​​Product​​Information​​window​​opens. b. Find​​​Local​​​​Server​​​​Information​​.​​Hosting​​should​​be​​turned​​off. Solution​​​​2:​​​​Rename​​​​the​​​​.ND​​​​and​​​​.TLG​​​​files​​​​and​​​​restart/rescan​​​​the​​​​Database Server​​​​Manager The​​.ND​​and​​.TLG​​files​​are​​part​​of​​your​​QuickBooks​​files.​​These​​are​​configuration​​files​​that allow​​QuickBooks​​to​​access​​a​​company​​file​​in​​a​​network​​or​​multi-user​​environment. If​​these​​files​​are​​corrupted​​or​​damaged,​​you​​will​​encounter​​these​​errors​​when​​you​​open​​your QuickBooks​​files.​​Renaming​​these​​files​​will​​not​​cause​​you​​to​​lose​​QuickBooks​​data.​​These files​​are​​automatically​​re-created​​when​​you​​rescan​​using​​the​​QuickBooks​​Database​​Server Manager​​and​​when​​you​​open​​your​​company​​file.

  5. a. Open​​the​​folder​​that​​contains​​your​​company​​file. b. Find​​the​​files​​with​​the​​same​​file​​name​​as​​your​​company​​files​​but​​with​​extensions​​.ND and​​.TLG. c. Right-click​​each​​file​​and​​select​​rename.​​Add​​the​​word​​OLD​​at​​the​​end​​of​​each​​file name.​​Ex:​​company_file.qbw.nd.OLD The​​purpose​​of​​Database​​Server​​Manager​​is​​to​​host​​your​​QuickBooks​​company​​files.​​It​​is best​​to​​restart​​the​​DBSM​​and​​rescan​​the​​QuickBooks​​files​​after​​you​​rename​​the​​.ND​​and .TLG​​files. a. Restart​​QuickBooks​​Database​​Server​​Manager​​and​​rescan​​the​​company​​file. b. Start​​​​​​>​​​​​All​​​​Programs​​​​>​​​QuickBooks​​​​​​>​​​​​QuickBooks​​​​Database​​​​Server​​​​Manager​​. c. Click​​the​​​Scan​​​​folders​​​​tab. d. Click​​​Add​​​​folder​​​​(if​​no​​folders​​are​​present).​​Otherwise,​​highlight​​the​​folder​​with​​the files​​and​​click​​​Scan​​. e. Confirm​​that​​the​​company​​file​​in​​question​​shows​​in​​the​​bottom​​box​​with​​heading "QuickBooks​​company​​files​​found." f. Try​​to​​open​​the​​file​​again. g. Open​​QuickBooks​​again​​and​​try​​to​​sign​​in​​to​​your​​company​​file.​​If​​the​​same​​issue occurs,​​proceed​​to​​solution​​3. Solution​​​​3:​​​​Open​​​​a​​​​sample​​​​company​​​​file​​​​locally​​​​installed​​​​on​​​​a​​​​workstation By​​opening​​a​​sample​​company​​file,​​you​​are​​testing​​if​​the​​problem​​possibly​​lies​​with​​your company​​file​​or​​the​​QuickBooks​​application.​​If​​a​​sample​​company​​file​​does​​not​​open​​and instead​​returns​​an​​error,​​it​​is​​an​​indication​​that​​the​​QuickBooks​​installation​​is​​damaged​​and should​​be​​repaired. a. In​​the​​​No​​​​Company​​​​Open​​​​window,​​click​​​Open​​​​a​​​​Sample​​​​File​​​​and​​choose​​from​​the list​​of​​sample​​company​​files. b. If​​the​​sample​​file​​opens,​​proceed​​to​​solution​​4.​​If​​the​​sample​​file​​returns​​the​​same error​​message,​​repair​​your​​QuickBooks​​installation.​​See:​​Repair​​QuickBooks​​in Windows​​8,​​7,​​Vista,​​and​​XP Solution​​​​4:​​​​Open​​​​the​​​​company​​​​file​​​​locally By​​opening​​the​​file​​locally,​​you​​are​​testing​​if​​there​​is​​a​​problem​​with​​the​​location​​of​​the company​​file.​​If​​the​​file​​opens​​while​​it​​is​​saved​​on​​the​​desktop,​​it​​means​​the​​location​​is probably​​damaged​​or​​it​​is​​"too​​deep",​​it​​exceeded​​the​​file​​system​​path​​limitation.​​If​​the​​file​​still did​​not​​open​​after​​changing​​it's​​location,​​it​​is​​possible​​the​​file​​is​​damaged. a. Open​​the​​folder​​that​​contains​​your​​company​​file. b. Find​​the​​file​​with​​the​​extension​​of​​.QBW. c. Right-click​​the​​file​​then​​select​​​Copy​​. d. Go​​to​​desktop,​​right-click​​on​​the​​desktop​​and​​then​​select​​​Paste​​. e. While​​holding​​down​​the​​control​​key,​​open​​QuickBooks​​so​​you​​are​​directed​​to​​the​​No Company​​Open​​window.

  6. f. Click​​​Open​​​​or​​​​restore​​​​an​​​​existing​​​​company​​.​​Navigate​​to​​the​​desktop,​​find​​the company​​file​​you​​copied​​and​​open. g. If​​you​​are​​still​​getting​​the​​same​​error,​​please​​proceed​​to​​solution​​5. Solution​​​​5:​​​​Check​​​​the​​​​folder​​​​permission​​​​manually You​​may​​encounter​​these​​errors​​if​​the​​folder​​where​​the​​file​​is​​saved​​does​​not​​have​​the​​right permission.​​Please​​see​​Set​​up​​folder​​permissions​​to​​share​​company​​files​​to​​check​​the​​correct permissions.​​Try​​to​​open​​your​​file​​again.​​If​​you​​are​​still​​getting​​the​​same​​error,​​proceed​​to solution​​6 Solution​​​​6:​​​​Configure​​​​firewall​​​​ports You​​may​​also​​encounter​​errors​​if​​your​​firewall​​blocks​​network​​access​​needed​​for​​specific QuickBooks​​programs​​or​​files.​​It​​is​​best​​to​​configure​​your​​firewall​​ports​​to​​allow QuickBooksfiles​​or​​programs​​to​​access​​your​​network.​​See:​​Configure​​Internet​​security, personal​​firewall,​​and​​parental​​control​​applications​​for​​QuickBooks​​Desktop We​​provide​​​QuickBooks​​​​Technical​​​​Support​​​​for​​QB​​enterprise​​and​​other​​products​​provided by​​Intuit.​​Users​​who​​are​​being​​plagued​​by​​​QuickBooks​​​​issues​​​​and​​errors​​can​​reach​​out​​to our​​QB​​technical​​support​​team.​​Our​​experts​​have​​proper​​certification​​and​​go​​through​​rigorous training​​process.​​Through​​their​​constant​​edification,​​they​​provide​​up​​to​​date​​reliable information​​and​​advice.​​Our​​24/​​7​​support​​makes​​it​​easier​​for​​our​​users​​to​​avail​​our​​services

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