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Case Study_ How EcommerceAlly helped a German client by providing dropshipping services through a combination of Kufland

Transform your eCommerce operations with our Ecommerce Virtual Assistant services, crafted to elevate Kaufland and Amazon management. Our expert VA team ensures seamless order fulfilment, multi-account Amazon handling, customer support, and tracking solutions, helping clients achieve a 40% boost in daily orders and enhanced customer satisfaction. We provide tailored, end-to-end support that streamlines workflows and accelerates business growth.

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Case Study_ How EcommerceAlly helped a German client by providing dropshipping services through a combination of Kufland

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  1. Case Study: How EcommerceAlly helped a German client by providing dropshipping services through a combination of Kufland and Amazon. Client Overview: Industry: Selling Products Objective: The client, selling products on Kaufland, wants to manage their orders, ticket support, and increase their sales ratio on Kaufland. They also wish to manage orders through Amazon. In short, they need an experienced virtual assistant with expertise in dropshipping on both Kaufland and Amazon. Challenges: 1. 2. Customer Support: Around 20-25 support tickets are opened daily, addressing issues such as returns, delivery problems, and tracking details. 3. Time Constraints: The client is struggling to manage these tasks, as it requires 7-8 hours of daily effort. 4. Amazon Expertise: The client requires an Amazon expert who can easily communicate and generate tickets for refunds, lost products, and delivery tracking issues. Order Volume: The client is receiving over 50 orders daily on Kaufland. To address these challenges, the client is seeking an experienced virtual assistant who can efficiently manage order fulfilment, customer support, and Amazon-related tasks, reducing the time spent on these activities.

  2. Our Approach: As per the client’s requirements, we provide a dedicated professional who can handle all tasks as needed. This person will work exclusively on the client's tasks for 8 hours a day. Since the client prefers not to be involved in the day-to-day tasks, we will assign an experienced individual capable of managing everything independently. How We Helped the Client As per the client’s requirements, they are selling products on Kaufland and fulfilling orders through Amazon, making a profit from this model. Here’s how we assisted the client: 1. Amazon Account Management: To prevent Amazon from blocking accounts due to order volume, we created over 20 Amazon accounts. Using only 4-5 accounts for placing orders would have led to account blocks, so we provided a solution to manage multiple accounts without disruption, ensuring smooth order placement. 2. Shipping Tracking: Since Amazon does not provide direct shipping numbers, we used a tool to extract shipping codes instantly. These tracking numbers were then sent to Kaufland, allowing customers to easily track their shipments. 3. Order Tracking & ROI Analysis: We used a tool to track both Amazon and Kaufland orders, comparing prices and analysing the return on investment (ROI) for each product.

  3. 4. Order Fulfilment & Ticket Resolution: On a daily basis, we helped fulfil over 50 client orders and resolved support tickets raised by customers on Kaufland. 5. Refunds & Lost Orders: In cases where Amazon orders were lost or not received, we contacted the support team for refunds. In short, using 4-5 tools and some manual work, we efficiently handled 50+ orders daily, resolved tickets, and ensured smooth operation for the client. Results: In result when we start, orders are receiving 40-50, now daily basis order getting is more than 70. Also, all product fulfilled on timely basis and solved all ticket daily basis because of this custom satisfaction rate and shipping performance increased. Conclusion: This case study highlights the value of a well-executed virtual assistant who manages tasks efficiently and calmly. eCommerceAlly’s ecommerce virtual assistant consultants not only

  4. handle data entry but also leverage a variety of tools to complete tasks quickly and more effectively. Contact Details: Company Name - EcommerceAlly Website - https://ecommerceally.com/ Phone No - +1 (347) 305-6161 Email id - sales@ecommerceally.com Description - EcommerceAlly offers a range of virtual assistant services tailored for e-commerce businesses. They provide support in inventory management, customer service, marketing, and SEO optimization, helping online stores streamline their operations and grow. Their dedicated virtual assistants handle everything from product listing and order processing to technical support, ensuring efficient and effective management of your e-commerce platform. Social Media - https://www.facebook.com/ecommerceally https://www.instagram.com/ecommerce_ally/ https://twitter.com/EcommAlly https://www.linkedin.com/company/ecommerceally/

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