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K. C. Lo / L. M. Chow Power Systems Business Group CLP Power

Knowledge Management in CLP Power Oct 2004. K. C. Lo / L. M. Chow Power Systems Business Group CLP Power. Why do we need Knowledge Management. Prepare for future changes. Knowledge lost is. accelerated if. organizational. change occur. Critical Knowledge. Time. Key KM Strategies.

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K. C. Lo / L. M. Chow Power Systems Business Group CLP Power

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  1. Knowledge Management in CLP Power Oct 2004 K. C. Lo / L. M. Chow Power Systems Business Group CLP Power

  2. Why do we need Knowledge Management Prepare for future changes Knowledge lost is accelerated if organizational change occur Critical Knowledge Time

  3. Key KM Strategies • Retain critical knowledge • Build knowledge-sharing culture & foundation • Enhance infrastructure for knowledge sharing & learning • Build new knowledge for future

  4. KM Organisation Structure PSBG KM Steering Committee KM Work Groups Of other BGs PSBG KM Work Group Project Team - Specific KM Project 1 Departmental KM Work Groups Project Team - Specific KM Project N …..

  5. Identified Expert Knowledge Elicitation Transcription Knowledge Modelling Validated Knowledge Transcript Elicitation Tapes Knowledge Capture for iKue KMS

  6. Entity Task Model Folders Decision Task folder Decision folder Experience folder Entity folder Experience What resources are needed to make decisions? What knowledge is needed to make decisions? What decisions need to be taken? What has to be done? What are stored inside iKue KMS? Thank You!

  7. Thank You!

  8. Benefits of Knowledge Management Manage risk of critical knowledge losses (due to turnover & major org. changes) Knowledge Management Improve process and productivity More Competitive Just in time tool for Learning & Decision Accelerated staff development and succession Benefits

  9. KM in CLP From Standalone Approach: • Instructions, codes of practices, policies • Quality Circle Convention • Functional Quality Committee • Lesson Learnt • Experience sharing session • EDMS • Benchmarking & Best Practice Visit • Supplier Seminars • Etc ..

  10. Retain critical knowledge • iKue Projects (04-08): • dedicated system to capture knowledge • Address turnover of experience staff • Special skills in capturing tacit knowledge • Consultant-DKC

  11. Build knowledge sharing culture & foundation • KM Organisation • 3-tier structure • Steering Committee of top managers • Promotion • KM Charter • Roadshows, team-briefings, awards ceremony • Establish Measurement System (04-05) • Individual credit in KM College • iKue usage / user satisfaction survey • Establish Incentive Systems (05-06) • Create title for staff (e.g. Senior Knowledge Person) • Post KM “Big 10” • KM College (credit for Knowledge contributors and recipients)

  12. Infrastructure for knowledge sharing • KM Portal (04) • convenient access of all existing knowledge items • Establish Knowledge Repository (05-06): • Upgrade KM Portal • Multimedia Knowledge items • Establish Expert Directory (04-05): • Expert competency database • System to locate experts

  13. KM Portal

  14. Computer Based Training (CBT)

  15. Build new knowledge for future • Knowledge Audit: • Assess knowledge possess and gaps • Prioritize knowledge areas • New Knowledge Project: • E.g. Knowledge Workshops

  16. iKue

  17. Content • Objective • Process • KM System Overview • Benefits

  18. Objectives Retain core expertise/skills and valuable Exchange and share technical knowledge 1. Improve quality and efficiency 2. Avoid repetition of costly mistakes 3. Training platform for trainee staff 4. Enhance communication for procedure development

  19. Company policies and procedures Knowledge Models Validated Knowledge Transcript Forum Comments Knowledge Modelling Develop Knowledge Model

  20. Overview of KM System Mentor Mode (Text Mode) Decision Mode (Relationship Diagram)

  21. Mentor Mode • All relevant knowledge & experience arrange in chapters • Summary of knowledge in “Text” • Linkage to relevant procedures, documents, diagram, etc … • Assist young engineer to learn

  22. Knowledge Model – Decision Mode • Assist front-line engineer on work • Access the information (e.g. spare list, fault report, procedure, diagram, etc..) • Support make decision

  23. Quick Searching List of Knowledge

  24. Sharing experience through Forum

  25. Save time • Better learning & decision • Tacit knowledge captured in iKue® Benefits • Improve process and productivity  • Just in time tool for learning and decision  • Accelerate staff development & succession  • Manage risk of critical knowledge loss 

  26. Summary of Benefits Quantitative Benefits Consultancy/ Contractor saving Saving in Training Time Saving due to staff taken up higher level responsibilities Process & productivity improvement

  27. Summary of Benefits Qualitative Benefits Improve CLP Image (knowledge organization) Multi-skilling Employee Satisfaction Quality of work life Better Quality of Decision Make Less Mistakes Adapt to Organizational Changes Improve Quality of Policy / Procedure Document/information Management

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