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CASE: Meditech Surgical

CASE: Meditech Surgical. Intent – diagnosis of supply chain Business overview Supply chain Production planning What’s wrong? How to fix it?. Endoscopic Surgical Instruments. Permits minimally invasive surgery Market created in early 80’s, rapidly growing

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CASE: Meditech Surgical

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  1. CASE: Meditech Surgical • Intent – diagnosis of supply chain • Business overview • Supply chain • Production planning • What’s wrong? • How to fix it?

  2. Endoscopic Surgical Instruments • Permits minimally invasive surgery • Market created in early 80’s, rapidly growing • Old products continually updated and replaced with new product introductions

  3. Business Overview • National and Meditech split the market • Compete based on product innovations, customer service, cost • National sells to physicians; Meditech sells to material managers • Customer preferences change slowly

  4. External Supply Chain Hospitals Domestic Dealers Part suppliers Meditech Assembly Meditech Warehouse Hospitals Int’l Meditech Affiliates

  5. Internal Supply Chain Packaging & Sterilization Parts Inventory Assembly Bulk Inventory FG Inventory 1 week 2 - 16 weeks 2 weeks

  6. Production Planning Annual Forecast Monthly Revision Transfer Requirements Monthly Plan MRP Parts Procurement Plan Weekly Assembly Schedule

  7. Production Planning Monthly Plan MRP Order point; Order quantity Material Plan Packaging & Sterilization Parts Inventory Assembly Bulk Inventory FG inventory

  8. What’s Wrong? • Poor service for new product introductions • Poor forecasting? • Panic ordering? • And high FG inventory

  9. What Is Going On? • Demand is quite predictable • Usage in hospitals is quite stable • Market share moves slowly over time • With each new product, dealer must build inventory to fill pipeline

  10. Why Did Meditech Think Demand Was Unpredictable? • Poor information systems • No one looked at demand • No one had responsibility for forecast errors • Tendency to shift the blame • Built-in delays and monthly buckets in planning system • Amplifier in planning system

  11. What to Do? • Recognize that demand is stable and predictable • Establish accountability for forecast • Eliminate planning delays and/or reduce time bucket • Alternatively, put assembly within pull system and eliminate bulk inventory

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