Aino app- Customer service assistant

1. Click Karo | Connect Karo www.ainoapp.io

2. Our Vision One Ecosystem that will enable all brands to provide a ‘proactive’ and ‘present’ customer experience to all. One Ecosystem that will make voice touch point between brands andcustomers ‘efficient’ and ‘hassle-free’. www.ainoapp.io

3. Customer Service Trends (2015-16) DARWINIAN CUSTOMER EXPERIENCE SMART MACHINES MOBILE FIRST Smartphones are climbing the podium of Customer choice when it comes to customer care. Smart machines enable mass personalization. Adapting to change is not a choice. it’s a prerequisite for survival. Proactive Customer Care PROACTIVE CUSTOMER CARE RE-HUMANIZING CARE SPEAK TO ME The year that talking to tech gets easier. “He who gives when he is asked has waited too long.” The year of the super-human care experience. Reference : www.wds.co/10-trends-2015/

4. Customers Pain Points Multiple CINs to Manage Multiple CC Numbers tomanage Multiple Service Providers for multiple service providers Multiple CC Numbers tomanage Long IVR Wait Time Multiple follow ups/status checks (especially during peak hours) for the same issues

5. Aino for Customers (Solution) A simple, easy to use mobile app that connects customers with brands at ONE click Schedules & lets them decide the best and the most convenient time for interaction with their brand Saves Time, No IVR Wait Time, especially during peak hours One Place to record all Service Provider’s Customer Identification Data Tracks History, Easily manage multiple interactions withmultiple Service Providers

6. Aino for Businesses A unique solution that will link a customer’s request, with that of Service Provider’s backend call management software. Cutting edge technology to allow seamless integration of information between customers & service providers. Provides Superior Customer Experience to the customers, at the click of a button Reduction in call abandon issue, as call logs are queued in a smarter way Better Agent Utilization due to better call management, especially during peak times Better AgentUtilization due to better call management,esp during peak times Reduction in callabandon issue, as call logs are queued in a smarter way Reduce AHT by at least 40 seconds on Customer Identification, Issue Identification Save up to 10% on CS Budget, due to better process management Reduce AHT by at least 40 seconds onCustomerIdentification, IssueIdentification Save up to 10% on CS Budget, due to better processmanagement

7. Aino – How it works? Customer can search and add any brand as preferred brand Customer can select his/her preferred brands www.ainoapp.io

8. Brand Page - Details Customer can save and manage multiple Product Unique Identifier numbers from one page itself. All interaction types are bifurcated into three categories – Query, Request, Complaint. Any sub-issue type can be automated by Self Service Options – for eq – nearest dealership, service request, bill payment etc. Customer can register his complaint, request for information or ask a query from 1 page itself. At any point, customer can request for a call back from the concerned brand. Agents will get all the required information as per customer selection on this page. Customer can swipe left and schedule a call-back as per their convenience. Customer can swipe right and request for an immediate call-back.

9. Visit Us Website:- www.ainoapp.io Facebook:-https://www.facebook.com/ainoapp/ Linkedin:- https://www.linkedin.com/company/aino-app Twitter:- https://twitter.com/ainoapp Google+ :- https://plus.google.com/+AinoappIo