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What is Visual IVRs?

Visual IVRs can be described as the described as a new edge-cutting technology that has taken customer support to another level.<br> <br>When a person interacts with the Visual interactive voice response system, the Smartphone technology allows them to gain access to the mobile web application while still on call. This enables customers to gain access to options they hear from the Interactive voice system.<br>

JitenderAhuja
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What is Visual IVRs?

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  1. Visual IVRs for www.ainoapp.io

  2. About Aino Aino a Visual IVRs which is more efficient and user friendly for users. It connects the users with over 200+ brands, seamlessly with no hassle of calling or waiting on IVRs. It promotes multiple options (self–service & call back) to brands that help in reducing the cost of customer service and also provides lead generation. Aino, India’s first unified customer service platform, is thriving for innovation in Customer Service which can enable better customer satisfaction and lower cost for brands Aino helps the brands reduce their customer service cost by 30-50%. Aino currently runs a mobile app on iOS as well as android platform with over 90,000 users placing over 1000 requests per day. www.ainoapp.io 2

  3. What is Visual IVRS (V-IVRS) ? V-IVRS is the new age cutting-edge technology in customer service industry, helping the customers seamlessly transition to a Self-service based customer support experience. 1 V-IVRS is designed to overcome the complexities and limitations of Orthodox IVRS. 2 www.ainoapp.io 4

  4. Why Visual IVRS (V-IVRS) ? Reduced Human intervention Eliminates Human Errors Revenue Enhancement Opportunities Zero Penetration Cost Faster Customer Interaction Reduced Dependency On Telecom Operator Deep Customer Behaviour Insights Reduced Call-Center Dependency Inline With Consumer Behaviour Enhances User Experience www.ainoapp.io 6

  5. V-IVRS vs Orthodox-IVRS (O-IVRS) www.ainoapp.io 7

  6. Disadvantages of Orthodox IVRs Interactive Voice Response Systems (IVRS) imply the use of telephone only as the interface to the technology side of a clinical trial. Dependency on telecom vendors. E.g. - local toll free numbers can be changed without prior notification. Speed – Orthodox IVRS is also slow when compared to Visual IVRS. The system must read out prompts, repeat entries and request confirmation inputs. Infrastructure & Toll free Cost - Orthodox IVRS can be very expensive. It requires specialized hardware and requires telecom expenditures to keep the phone lines open. Voice Recording Expenses - Voice translations and recording costs for multiple prompts can be a real budget buster. Language Barrier - With Visual IVRS, users can understand the options through the icons shown as well which is not possible with the orthodox IVRS. www.ainoapp.io

  7. Yes, INDIA 2017 is ready for the new breakthrough in customer service sector. IS INDIA READY FOR AINO?  Indians are open to self service optionssuch as apps, kiosks, and voice assisted facilities.  Users consider quality of customer service to be very important and self-service is a step towards it. Sharemuch more about positive experiences on social media making quality and speed of customer service even more important. Tell 38 people (approx.) about their good experiences which tells us reference plays a big role. show a strong preference to speak with a real person. The need of ways of faster resolution is increasing. Source: Times of India, American Express www.ainoapp.io 14

  8. www.ainoapp.io

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