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Laptop Maintenance Presentation Graduate Student Computer ...

IT Service Center: Horn Computer Center Room 220. Contact Information ... of code that is loaded onto your computer without your knowledge and runs against your ...

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Laptop Maintenance Presentation Graduate Student Computer ...

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  1. Graduate Student ComputerMaintenance Laptop Maintenance Presentation Presenter Sol Kamerman Sr. Client Systems Administrator

  2. Topics of discussion • About ITSC • Care and Feeding • Accessing Babson resources

  3. About ITSC • IT Service Center: Horn Computer Center Room 220 • Contact Information • Email: support@babson.edu • Phone: 781-239-help (4357) • Hours of Operation • Walk-in Support / Phone Support • Monday – Thursday 7:30am – 9:30pm • Friday – 7:30am – 6:00pm • Saturday – Noon – 4:00pm • Sunday – Noon – 8:00pm • Graduate Support • Participation in the Lenovo T60 program • www.lenovo.com/shop/deals/mba • Special bundle pricing • Increased software and hardware support * Lenovo Self-Maintainer • Non Participation in program (HP/Compaq, Dell, Sony, etc.) • Limited software and hardware support • Supported • Email, Office 2003, Babson supported applications • Limited Support • Hardware, Operating system, Non-Babson applications

  4. Care and feeding Backing up Firewalls Windows updates Virus Protection Malware (Spyware and Adware)

  5. Backing up your data What to backup? My Documents, Favorites, Desktop Applications cannot be backed up and must be reinstalled Backup tools Thumb drive (USB key) - $50 - $100 CDRW – 50 pack CD’s $10 - $15 External USB hard drive - $100 - $150 Share drive or network drive

  6. Windows Updates Why do I need to run Windows Updates? Fixes vulnerabilities Keeps systems secure How do you update your computer? http://windowsupdate.microsoft.com/ When do you need to update? Once a month When you hear about a critical update in the news Risks Could crash your system Could cause applications to stop working

  7. Viruses and Malware What are Viruses and Malware? A program or piece of code that is loaded onto your computer without your knowledge and runs against your wishes. How does my system become infected? Unknown email senders Malicious websites P2P software How to prevent from becoming infected Install virus software Symantec, McAfee, etc. Install malware removal software Spybot, Ad-Aware, etc. Check expiration of pre-installed virus software

  8. Accessing Babson Resources Babson Websites Babson Network Applications Printing Vista / Office 2007

  9. Babson Websites • ITSC webpage • http://www.babson.edu/it • Landing site for everything IT related @ Babson • Software Downloads • Email configuration • Printing configuration • Purchasing • Portal • http://portal.babson.edu • It’s a one stop shop • “My Drives” • Upload files to your personal folder • Quick links to Babson websites (Blackboard, Library, Registrar) • Hands on demo of Blackboard during orientation • Email and Calendar Portal • RSS Feeds (CNN, U.S. News, ESPN)

  10. Babson Network Wired Connections Fastest / Most secure connection Port locations Classrooms, Group Study Rooms, BCAP Wireless Babson Secured – preferred method SSID “babson” requires configuration - www.babson.edu/it Open Wireless SSID “OpenWireless” Printing, network shares are unavailable

  11. Applications • Downloadable • Office 2003 • Decision Tools • Minitab • ESET Anti-Virus (Coming Soon) • E-Academy • SPSS • Visual Studio. NET • Office 2003 • FrontPage • Virtual Lab • http://virtuallab.babson.edu • Adobe Photoshop, Elements, Illustrator • Macromedia FusionMx

  12. Printing • Pharos Printing System • Two types of printers • Spooled Printers (Large Document Printers) • Release Stations • Security and privacy • 24 hour retention • Direct (Small HP printers) • Prints immediately • Does not work off-campus • What you need to print at Babson • http://www.babson.edu/it “Printing” link • Firewalls - Symantec, McAfee, Zone Alarm • You must accept all conditions to use the printing software

  13. Windows Vista / Office 2007 Windows Vista Limitations / Workarounds Pharos Printing USB key or Email public kiosk / lab computer Outlook Web Access Firefox Support Very limited Office 2007 Coming soon!

  14. Links • Babson • IT Website: www.babson.edu/it • Portal: portal.babson.edu • Virtual Lab: virtuallab.babson.edu • Spyware / Adware • www.lavasoft.com • www.safer-networking.org/en/index.html • Windows Updates • http://windowsupdate.microsoft.com/ • Vendors • Lenovo - http://www.lenovo.com/support/us phone: 800-565-3344 • Compaq/HP - http://www.hp.com/country/us/en/support.html phone: 800-474-6836 • Dell - http://support.dell.com phone: 1-800-624-9896 • Sony - http://esupport.sony.com/ phone: 888-476-6972

  15. Questions

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