Minna Pajala-Hammar

1. CSRCompetitiveness and innovation Minna Pajala-Hammar Head of Corporate Responsibility TeliaSonera Group UN Global Compact Conference Chisinau Moldova, October 30th 2009

2. TeliaSonera - in brief • Approx. 32,200 employees • 2008 net sales USD 15.7 billion • Shares listed on Stockholm and Helsinki stock exchanges • More than 453 million population • Total number of subscriptions almost 144million • of which ~45 million in the majority-owned operations • and ~96 in the associated companies

3. Tajikistan Uzbekistan Nepal Cambodia TeliaSonera Eurasia – operations in 12 markets • Turkey • Russia • Ukraine • Belarus • Kazakhstan • Azerbaijan • Georgia • Moldova

4. Different levels of market maturity Sweden 115% penetration 46% pre-paid 9 M population Uzbekistan 36% penetration 95% pre-paid 27 M population Denmark 124% penetration 22% pre-paid 5.5 M population Nepal 14% penetration 99% pre-paid 29 M population Latvia 103% penetration 43% pre-paid 2.3 M population Kazakhstan 93% penetration 80% pre-paid 15 M population • Nordic & Baltic: • Growing mobile data traffic (+467% Sept 07-Sept 08) • Eurasia: • High voice growth • Low data traffic Source: TeliaSonera (Q32008 Eurasia data. Pre-paid: TeliaSonera customers only) Analysys (Q42007 for Nordic & Baltic. Pre-paid: industry data)

5. Access anywhere, anytime Global IP traffic … will nearly double every two years (2007-2012) 44 exabyteper month Exabytes / month 7 exabyteper month 5 exabyteper month Sources: Cisco, 2008

6. 532,000 IPTV subscribers 134,000 video-on-demand movies* 1/3 of revenues in Broadband IP based Digital-TV Strong growth in new services • At the forefront of introducing new technology • 3G services in 5 Eurasian markets – 3,5G in Moldova • 4G services in Stockholm and Oslo – 100 Mb speed • Smartphones - launch of iPhone • IPTV in the Nordics and Baltics * Sweden, July 2009

7. TeliaSonera focus areas • World class service company • Quality in networks • Cost efficiency

8. Strong focus on sustainability CARBON DISCLOSURE PROJECT

9. Positive Consumption - global customer trend • Consumer aspirations • Social engagement • Environment • Health • Wellbeing • Ethics • ’The listening brand’ • Transparency • Honesty • Engagement • Consideration • Respect • A global societal customer trend for at least next 5 years - consuming better rather than consuming less • High expectations towards brand’s global commitment • Preference for ethical brands ”Corporate ethics start with how companies treat their customers” Source: RISC 2009, Positive Consumption Report

10. Telecommunications contributing to economic and social development, enabling civil societies • Adding 10 mobile phones per 100 people boosts growth in GDP per person by 0,8 percentage points** • Telecom services make markets more efficient, reduce transaction costs and increase productivity • Political and social advantages • Reporting human rights violations • Co-ordinate aid to catastrophe areas • Reporting on child abuse in the internet • Aiding democratic elections – information, voting • Freedom of expression – expressing opinions anonymously • Fighting the corruption • Transparency and governance ** Source: GSMA

11. Bridging the digital divide Sustainable communication services TeliaSonera – contributing to a world of better opportunities Fair business in all markets • Mobile phone - the single most transformative tool for development?* • In 5 years- 6 billion mobile phones - 1,4 billion mobile broadband subscriptions * Jeffrey Sachs, Columbia University Earth Institute

12. Bridging the Digital Divide • Access to telecommunications • Connecting remote villages with modern communications services • 1571 residents of Obburdon village in Tajikistan Pamir mountains (elevation 3641m) • Digital literacy • Window to the Future in Lithuania • Reaching for 300.000 citizens • European Commission e-Inclusion Awards • Safe internet usage • Blocking child sexual abusive images • Educating customers • TeliaSonera International Carrier Child Safe Guard • Partnering with ECPAT – Hotline to report violations

13. Sustainable communication services • Energy efficiency = cost efficiency • Innovative partnerships • Videoconferencing • Improved work efficiency • Improved work flexibility • Reduced travelling costs • Reduced environmental impact • With TelePresence meetings TeliaSonera saved • 1,392 business trips between Stockholm and Helsinki • 40 months of working time • USD 830,000 in travelling costs • 170 tons of CO2-emissions

14. Fair business in all markets • Addressing the challenges in different markets • TeliaSonera Shared values and business principles – Group Code of Ethics and Conduct • Integrity along the supply chain • Moldcell - Strategic approach and leadership in CSR

15. Moldcell - Leadership in CSR • Technologies versus Society • ISO 9001:2000 Quality certificate • Alocard Alternative for hearing impaired • New management styles and corporate culture – 3 Codes implemented • Social partnership – building a sustainable future • Education for All national project with World Bank, Unicef, Ministry of Education • A house without dangers for children • Moldcell – Ambassador of Culture • For a world with better opportunities • Moldcell Scholarship • Festival of children arts

16. Mersimult!