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https://www.passcert.com/E20-920.html 1.A company that provides cloud services has operation processes in place for service delivery. The following information is desired: • Measure consumption against available resources • Track usage thresholds • Produce usage trending reports What type of process would provide this information? A. Incident Management B. Capacity Management C. Service Level Management D. Availability Management Answer: B Explanation: Page 133 Manual. Automated capacity management capabilities offering the ability to track, report and predict capacity issues. Reference https://www.emc.com/collateral/analyst-reports/h14744-state-of-it-transformation-english- financial.pdf?do mainUrlForCanonical=https%3A%2F%2Fwww.emc.com 2.A company is designing their service catalog. They plan to manage access to offered services based on the job functions of their consumers. What is this an example of? A. Role-based access control B. Single sign-on C. Security profiles D. Resource monitoring Answer: A Explanation: 100% pass
https://www.passcert.com/E20-920.html 3.An IT organization for a medium sized grocery retailer is considering adopting ITaaS. As a first step, they performed an inventory of all existing IT capabilities to determine the ones that could be offered as stand-alone services to their lines of business through a service catalog. As a cloud architect on the IT team, what would you recommend? A. Patch Management B. Authentication C. Network D. Storage Answer: A 4.You have been asked by a recently formed DevOps team to qualify the principles for Continuous Delivery. Which method falls outside the practice of continuous delivery? A. Use component-based architecture B. Tie code releases to operational constraints C. Automate the delivery pipeline D. Deploy smaller code segments more often Answer: C 5.DRAG DROP A company has an incident process in place for the cloud services that they support. What is the correct order of steps for an incident process? 100% pass
https://www.passcert.com/E20-920.html Answer: Explanation: 1.- Incident detected. 2.- User attempts to resolve incident via the support base. 3.- Incident is assigned to first line support 4.- Track resource degradation and downtime 5.- Adjust Billing 100% pass
https://www.passcert.com/E20-920.html Page 131. 6.An organization is deploying services in a private cloud. Consumers are calling IT because they are seeing performance issues within the deployed services. How should IT troubleshoot and identify these performance issues? A. Cloud administrator uses the monitoring tools B. Service manager uses the monitoring tools C. Cloud architect uses the metering tools D. Cloud administrator uses the metering tools Answer: C Explanation: 7.An organization is using a public cloud provider for IaaS instances. The organization has developed and deployed a web application within these instances. The organization wishes to formalize an SLA that specifies that the public cloud provider 100% pass
https://www.passcert.com/E20-920.html will: • Respond to infrastructure outages within 4 hours • Offer multiple availability zones • Ensure application up-time of 99.9% • Provide monthly billing reports Why would the public cloud provider disagree with these terms? A. IaaS instances are virtual and therefore do not require a monthly bill. B. Availability zones must span multiple cloud providers. C. Application up-time is not the responsibility of other cloud provider. D. Infrastructure outages are not the responsibility of the cloud provider. Answer: C 8.A company is in the process of utilizing exposed cloud computing APIs in order to access database, storage, and e-commerce capabilities for their cloud applications. Which type of APIs are these? A. Infrastructure B. Service C. Application D. Configuration. Answer: B Explanation: page 87 Service APIs provide an interface into a specific capability provided by a service explicitly created to enable that capability. Some examples are database, messaging, web portal, e- commerce, and storage. 9.You have been asked by a company to help drive IT efficiency, focusing specifically on direct, short-term activities. What would you recommend? A. Begin development of a self-service portal for the business to develop and deploy applications B. Attempt to consolidate vendors of hardware and software running in the environment by simplifying workloads C. Identify applications with workloads that run infrequently or that require boutique services for migration to the cloud D. Initiate a cloud comparison initiative to compare the price of competing cloud alternatives Answer: B Explanation: Page 97 Manual. Direct Efficiency • One way to quickly improve efficiency is to move from dedicated resource pools to a utility model in which provisioning is automated based on demand. Assess the 100% pass
https://www.passcert.com/E20-920.html environment for candidate applications to co-mingle across business lines that have complementary workloads. • Review the list of vendors hardware and software that is running. Determine if consolidation can occur based on simplifying the workloads into just the categories. Calculate a ratio of these in terms of workloads running. This is a good precursor for evaluating whether workloads are better suited to run in private or public cloud environments. 10.A company has an IT organization that is separated into teams that support different underlying technologies. Each team has its own budget and manages its own tools. They have a clear understanding of current performance, capacity, and events. Team response to assigned help desk tickets is satisfactory. The company intends to deploy a private cloud and provide services to internal customers. What service operation management challenge may this company face? A. Inability to provide accurate pricing models B. Inability to calculate fixed costs C. Time consuming root cause analysis D. Lack of control over service placement Answer: C 100% pass
https://www.passcert.com/E20-920.html CCNP 300-101,300-115,300-135 CompTIA A+ 220-1001,220-1002 DELL EMCStorage C1000-016, C1000-020, C1000-021, C1000-022 Azure Architect AZ-300, AZ-301 Coating Inspector NACE-CIP1-001, NACE-CIP2-001 DELL EMCHCIP-R&S H12-322-ENU, H12-322-ENU, H12-322-ENU DELL EMCHCIP-Storage H13-621-ENU, H13-622-ENU, H13-623-ENU DELL EMC365 Certified: Enterprise Administrator Expert MS-100, MS-101 DELL EMC365 Certified: Teamwork Administrator Associate H12-322, H12-322 DELL EMC365 Certified: Modern Desktop Administrator Associate H12-322, H12-322 NSE 5 Network Security Analyst NSE5_FMG-6.0, NSE5_FAZ-6.0 DELL EMCCertified: Azure Data Engineer Associate H12-322, H12-322 MCSA: Windows Server 2016 H12-322,70-741,70-742 CCNA Data Center 200-150,200-155 CCNA Cyber Ops 210-250,210-255 DELL EMCHCIP-Security H12-721-ENU, H12-722-ENU, H12-723-ENU DELL EMCHCIP-Cloud Computing H13-522-ENU, H13-523-ENU, H13-524-ENU CCNP Data Center 300-160,300-165,300-170,300-175 CCNA 200-105,100-105 DELL EMC CCNP Security 300-206,300-208,300-209,300-210 CCNA Collaboration 210-060,210-065 TOGAF 9 Certified OG0-091, OG0-092 CompTIA A+ New 220-901,220-902 DELL EMC LX0-103, LX0-104 LPIC-1 101-400,102-400 LPIC-2 201-450,202-450 DELL EMCHCIP-WLAN H12-321-ENU, H12-322-ENU 100% pass