Tips For Cracking Situational Interview Questions

1. TIPS on answering Situational Interview Questions

2. We recommend using the MECE Framework to answer Situational Interview Questions MECE stands for “Mutually Exclusive – Collectively Exhaustive” The optimal solution path Problem Statement Option 3 Option 2 Option 1 Option 3-A Option 1-B Option 1-A Option 3-C Option 3-B • It is a problem-solving approach that forces you to list down all possible options without double counting. • The Problem Statement is written down first. You must choose your words carefully while writing this down to ensure that there is no ambiguity in understanding the problem. • The Options to solve the problem are then listed down in a tree-like fashion. The options must not overlap (Mutually exclusive) and no option must be missed out (Collectively exhaustive) • Once the tree is built, the pros and cons of each path in the tree is discussed until the optimal solution path is decided.

3. Illustration 1: What will you do if your team’s project is unlikely to be completed before the deadline? The project cannot be completed before the deadline. What should your team do? Increase productivity of the team Try to get deadline extended (This may not always be possible.) Realign delivery expectations Build a prototype / presentation that will create a good appearance but only covering selected scenarios Better Tools Downside: Training to use new tools takes a few days Push everyone including yourself to work harder. Risk: Poor Quality Drop low priority items but ensure delivered items are high quality.

4. Illustration 2: One of your team members is underperforming. What will you do? One of your team members is underperforming. What will you do? If the issue is very drastic, raise it with Mgmt. Solve it internally. Chat with the teammate to understand what’s wrong Ignore the issue. It will probably be fixed on its own. Increase your teammate’s productivity Increase productivity of others in team to compensate Offer help with personal/ professional problems Offer tutoring on problem areas Rebalance the workload to align with your teammate’s strengths Get everyone to chip in and do a bit more while your teammate is going through a tough period

5. Illustration 3: Your Manager has a negative impression of you. What will you do? Your Manager has a negative impression of you. What will you do? Identify the root cause of the negative impression: via self-introspection and also by having a heart-to-heart discussion with your Manager If the situation is very drastic, you can speak to HR and try to get re-assigned to a different project. This is a communication/ perception issue The problem is with your performance Ask for more challenging tasks to prove yourself Invest in Relationship-building through informal Get-togethers Ensure that your Manager is always informed about your progress. Step up your performance Schedule regular feedback sessions to understand where you’re going wrong

6. Using MECE Framework in a job interview • Before starting with solutions, focus on defining the Problem Statement using a clear, unambiguous sentence. • DON’T just use the MECE Framework within your mind. Use it to communicate that your thought processes are actually structured. Draw the MECE Tree on paper or on whiteboard during the interview. • Once you have drawn the MECE Tree, engage the interviewer on different solutions that are the leaf nodes in the MECE Tree. • Ask questions to get more context to see if this solution is applicable. • Discuss pros and cons of each solution with the Interviewer. • Think out aloud to ensure that you and the Interviewer are on the same page. • If the Interviewer offers any hints, always take those hints and make corrections to the MECE structure as necessary. • After you have arrived at the final solution, conclude with a quick summary. The summary should restate the problem statement, describe the pros and cons of various alternatives considered and finally state the solution that you would recommend.

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