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How to open a call center in Philippines

The country maintains its reputation as the top offshore destination for English-speaking countries. Philippines’ outsourcing market is poised for impressive double-digit growth in the near term with access to multilingual skills in the region, excellent infrastructure and competitive cost positioning. Growing demand for better customer service in the domestic sectors is likely to boost contact center market growth as well.

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How to open a call center in Philippines

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  1. Welcome to www.lgorithmsolutions.com How to open a call center in Philippines Source Link - http://goo.gl/Gcjt9G

  2. Source Link - http://goo.gl/Gcjt9G The country maintains its reputation as the top offshore destination for English-speaking countries. Philippines’ outsourcing market is poised for impressive double-digit growth in the near term with access to multilingual skills in the region, excellent infrastructure and competitive cost positioning. Growing demand for better customer service in the domestic sectors is likely to boost contact center market growth as well. Hence, setting up a BPO company is a good way not only to provide jobs to Filipinos, but also to earn profit as an entrepreneur. Sure, it can be overwhelming to establish one up, considering that there are many BPO giants that are already dominating the scene, but it actually boils down to providing service that matters.

  3. Once you’ve accomplished the things needed to start this kind of business, then you’re all set to operate. So how would you start a BPO company? Lgorithm Solution a leading provider of technology in the call center domain now also helps new BPO’s in establishing their base in Philippines. Few of the services are mentioned below 1. Legal documentation There are a number of government agencies in which we need to register to setting up a BPO, and these include: • Securities and Exchange Commission• Bureau of Internal Revenue• Local permits-We have to comply with LGU permits in order to operate your BPO just like any other business. These permits can be secured at the LGU office in your city or municipality.

  4. 2. Office Space and Infrastructure When it comes to location, you have plethora of options to choose the right place at assured best pricing • Pick and choose the office space from many available options on rent , provided that you will register it as a commercial entity in business permits;• Build your own office at a specific lot that’s subject to real estate taxes Technical requirements Infrastructure and technology are the most important part of any BPO. Biggest mistakes new BPO’s are doing is to use the” Open source technology” for their operations to save cost. As per the Global universities Using Open Source Systems are one of the biggest reason for their failure.

  5. Lgorithm help new contact centers in getting the right technology at the right prices, with their local sales, training and support team gives an easy, proactive and delightful experience to its customers. Lgorithm Offers end-to-end technology solutions packages for its clients, which comes in all budget range and can be tailor, made for any complex requirements. These packages involve Unified communication packages : Technology packages based on requirements like hardware based setup like AVAYA and software packages like NGUCC and many more Computers Peripherals: Get the computer peripherals within your budget with onsite support warranty up to 3 to 5 years. All payment and system options available like Branded and slightly used Internet: Get the best possible quality and pricing with our Internet partners like GLOBE . PLDT and IPS

  6. VOIP &telephone connection : Best VOIP solutions and cheapest pricing – All A to Z country pricing available for VOIP and DID with partners like APN, tritely and many more Office furniture, lighting, UPS and ventilation: Plethora of options available with very easily customizable payment plans 3. Human Resources It is very important for a BPO to hire right individuals who can fill in the positions needed When starting a BPO, you will need people for two basic departments:

  7. • Admin and managerial positions-managers, an accountant and a systems administrator• Frontline responders-agents or service providers These employees are subject to receive:• Salary• Benefits (SSS, Phil health, Pag-ibig)• Leaves (once they’ve completed a certain amount of attendance in the company) Visa for Expats( only if you are planning to hire any specialist from other countries or expat already working in the country )

  8. 4. Training Training is where your frontline responders become skilled in the specific tasks needed in the BPO. You can start training your agents on your own, which is easy as you are sharing firsthand experience, which they will use on the job. For next level you can take service of Lgorithm’sTariners( SIX SIGMA Certified ) which will train your team on process basis and help them to increase their efficiency and team work To know more about our offerings and how we can help you in managing your contact centre in much efficient and productive way kindly visit us at www.lgorithmsolutions.com or call us at GLOBE : +63-9055238110  SMART : Smart +63-9297467979  or write to us on sales@Lgorithmsolutions.com

  9. Thanks

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