Clarify and Validate Problem

1. EXAMPLE 1: 8-Step Problem Solving at Offutt AFB Improved Service Responses For Facilities Maintenance Activities Clarify and Validate Problem Develop Countermeasures Break Down Problem Determine Root Cause See Countermeasures Through Standardize Successful Processes Confirm Results Set Improvement Target • Cross-Functional Team (Maintenance, Manpower, and Abacus) Evaluated Current Process • Value Stream Mapping Identified Gaps Between the Inspection and Maintenance Steps • While Inspectors Were Able to Isolate Maintenance Needs and Issued Work Orders, Actual Maintenance Was Delayed Awaiting Parts and Labor. • Mapped Future State (New Process) • Successfully Deployed the DIN Concept to Other Air Force and DoD MEO and HPO Efforts • Streamlined Process to Reduce Lag Time Between Problem Identification and Resolution • Inspectors Provided With Standard Parts and Equipment to Perform Routine Actions Upon Discovery • Formal and Informal Work Zones • Reduce Lag Time Between Problem Identification and Mitigation • Increase “First Time Resolution” of Routine Maintenance Activities • Implemented a “Do It Now” (DIN) Process and Philosophy • Trained Process Owner and Workers • Verified Implementation During Phase-In and Initial Performance Periods • Implemented the New Process as a Part of the MEO. Realized a 54.6% Annual Savings, or $5.04M! • Incorporated Metric into Performance Dashboard Reporting (Management Tool) • Team Used Brainstorming and 5 Whys to Isolate Problem • Inspectors Had the Capability, but not the Tools and Parts to Perform Required Actions Upon Discovery • Labor Location and Availability Inefficient 1 Copyright © 2010   2701 Liberty Parkway, Suite 302, Midwest City, OK 73110  P: 405.733.2297  Toll Free: 800.488.7654  F: 405.737.4574