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Office of Unemployment Compensation Benefits Determination Quality and Timeliness Initiatives

Office of Unemployment Compensation Benefits Determination Quality and Timeliness Initiatives. State Capitol, Harrisburg. Pennsylvania has 8 call centers, which opened between 1997 and 2001. Pittsburgh Skyline. Number of Customer Service Reps: 359 Number of Adjudicators: 218.

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Office of Unemployment Compensation Benefits Determination Quality and Timeliness Initiatives

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  1. Office of Unemployment Compensation BenefitsDetermination Quality and Timeliness Initiatives State Capitol, Harrisburg

  2. Pennsylvania has 8 call centers, which opened between 1997 and 2001 Pittsburgh Skyline

  3. Number of Customer Service Reps: 359Number of Adjudicators: 218 U.S. Brig Niagara, Erie

  4. Key Statistics First Quarter 2008Total Calls Answered: 773,886Total Initial Claims Filed: 203,099Maximum Weekly Benefit Rate: $539Maximum Entitlement: $14,014 Liberty Bell, Philadelphia

  5. Key Statistics First Quarter 2008:Determinations Issued: 79,157Determination Quality:Separations 65% Non-separations 59%Determination Timeliness:Separations 67% Non-separations 78% Gettysburg Battlefield

  6. InitiativesExpert Assistance System for Examiners – EASEWeek Long Refresher Training for AdjudicatorsBenefit Accuracy Measurement Monthly Reviews Amish in Lancaster County

  7. InitiativesCentral Office Adjudication Staff On-Site Reviews/One-to-One MentoringRevision to Fact Finding FormsImmediate Review of Draft Determinations Hershey – Chocolate Town, U.S.

  8. InitiativesEmployer Fact Finding by TelephoneTeamsWorkshops Rear Plaza, State Capitol

  9. Inconsistent Results Kennywood Park

  10. Questions?Marcia Dulin – mdulin@state.pa.usKathy Parks – kaparks@state.pa.us Erie Lakefront

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