The Emotionally Intelligent IT Leader

1. The Emotionally Intelligent IT Leader John E. Bucher Oberlin College ACM SIGUCCS Computing Services Management Symposium April 1, 2003

2. Primal Leadership: Realizing the Power of Emotional Intelligence Daniel Goleman, Richard Boyatzis and Annie McKee Harvard Business School Press, Boston, 2002

3. Emotional intelligence is the ability to know and manage oneself along with an awareness and ability to manage one’s relationships with others.

4. The #1 task of a leader: To prime good feeling in those that they lead. To create resonance - a reservoir of positivity that frees the best in people.

5. Limbic open loops Setting an emotional standard Emotions are contagious Laughter and the open loop; cheerfulness and warmth spread most easily

6. Organizational success Leader Climate

7. Leadership Competencies Self Awareness Self Management Social Awareness Relationship Management

8. Self Awareness • Emotional self-awareness • Accurate Self Assesment • Self-confidence

9. Self-Management • Self-control • Transparency • Adaptability • Achievement • Initiative • Optimism

10. Social Awareness • Empathy • Organizational awaress • Service

11. Relationship Management • Inspiration • Influence • Developing others • Change catalyst • Conflict management • Teamwork and collaboration

12. Where does emotional intelligence come from? The inherited factors: genetic environmental How does EI get developed?

13. Thanks!