All About Business Phone Systems

1. All About Business Phone Systems

2. Synopsis 1. What Should You Look for in a Small Business Phone System? 2. What You Should Do When Looking for a Small Business Phone System 3. Finding the Best Small Business Phone System 4. The Benefits of a Small Business Phone System 5. What Should You Know About Small Business Phone Systems? 6. What Are the Advantages of Hosted PBX Service? 7. What Can Hosted PBX Do for Your Business? 8. Hosted PBX –Why It’s Right for You 9. Why Your Small Business Needs a Hosted PBX Phone System 10. Why You Need a Hosted PBX Phone System

3. What Should You Look for in a Small Business Phone System? There are a number of configurations that come with a small business phone system. Several companies are always coming up with new features for small businesses to take advantage of on a regular basis. This means you can use the system to create an email communication service for your employees, as well as an email that customers can use to get in touch with you. Be sure to look through the amenities offered by the phone company to be sure you’re choosing the company that’s right for you. Be sure to understand what your needs are when it comes to a small business phone system. The main goal of the phone system is to ensure that communication is efficient and effective. If your team members have access to appealing features like mobile communications and video, you can use these benefits to further promote your business and communicate with clients in innovative ways. It's also a good idea to take a look at mobile softphones, which gives you the convenience of using your computer as a phone. This helps you and your team to multitask, which means you’ll be able to complete tasks on the computer. The softphone system will also save you money, since you won’t have to worry about purchasing a phone for each desk or employee in your company. An intercom and paging system that comes with your phone service is also important if you work in an environment where you need to get in touch with employees at a moment’s notice. • • •

4. What You Should Do When Looking for a Small Business Phone System Most of the phone systems these days that are ideal for small businesses use internet protocol or IP networks. This is the same network that you can use if you are also setting up employee emails or want to make sure that you have an email that customers can use to get in touch with you quickly. There are lots of IP systems on the market for you to choose from, so you’ll need to go with the one that offers the most efficient systems for the way you run your business. It’s also important to get a clear understanding of the people who will be using your small business phone system on a regular basis. If your company needs access to video or mobile communications, choose a phone service provider that is known for these amenities. If you notice that many of your customers contact you after business hours due to their busy schedules, but you want to make sure that you answer their questions as soon as possible, you’ll need a virtual assistant or phone number that will give customers options for accessing the resources you’ve provided when it comes to customer service solutions. Don’t forget that mobile softphones are also an important part of small business phone systems. This feature definitely helps when you want to stay within your company budget, since softphones allow you to take and make calls using your computer. Since you don’t have to purchase actual phone devices for your office, this will save you a considerable amount of money as well. • • •

5. Finding the Best Small Business Phone System The overall goal of the system is to make your staff members more efficient on a daily basis. If your company has to have access to additional features like video or mobile communications, it’s important to choose a phone system that offers high-quality versions of these amenities. If your team needs to have access to a phone number that will ring on more than one device, it’s best to look for a small business phone system that specializes in this. If you run a business that provides access to information at all hours of the day but can’t always have a live person to answer the phone, it’s a good idea to select a small business phone system that features an automated attendant. Unified messaging is important for a small business phone system as well. You need to make sure that you can get all your messages in real time, which could mean getting system that sends your voicemails to your email or sends a text message to your company phone when someone leaves you a voicemail. This makes it easier for you to get back in touch with customers and business partners, which helps to improve your customer service and company reputation. • •

6. The Benefits of a Small Business Phone System One of the first things you’ll need to do is get a good understanding of the needs of your customers and employees when it comes to a small business phone system. Remember that the overall goal of the phone system is to make sure that you can deliver quality products and services in a reasonable amount of time. That’s why all the features of the phone system should be high-quality, and if you’re using an IP system, you should work with an internet company that provides a consistently reliable connection. For instance, if you know you’ll be using video communication on a regular basis, make sure that you have reliable service. If you communicate with your associates and customers via email most of the time, choose a service that offers quality phone service along with an email feature that ensures your messages reach the right people at the right times. Finally, keep in mind that mobile softphones are also a possible amenity that you can take advantage of when you sign up for a small business phone system. This feature allows you to take and make calls using your computer. Not only does this allow you to send emails and keep track of voicemails while you’re at the computer, but you can also save money by not purchasing telephone devices for your employees to use. You may also want to look into an intercom and paging system with your small business phone system so that you can easily get in touch with employees in a matter of seconds. This comes in handy if you have a small business that is designed to meet customer demands quickly. • •

7. What Should You Know About Small Business Phone Systems? It’s also important that customers have access to your business at all hours of the day, so they can get in touch with you during times that are convenient for them. Make sure that you have a quality answering service and can easily retrieve the messages once you open during business hours. When you have a way to get in touch with your customers quickly and can provide the answers they need in a timely manner, you’ll be more likely to retain your clients and gain more business through word of mouth marketing. •

8. What Are the Advantages of Hosted PBX Service? There are several benefits to hosted PBX, since you can use the phone system correctly even if you’re not a technology whiz. You won’t have to make an appointment for an technician to run wires throughout your business space, which means you can start communicated with potential customers immediately after phone system installation. Hosted PBX also gives you the ability to contact your employees whether they’re in the office or not. This can be very convenient when you have team members that travel often and you need to make sure that customers can reach your employees on their professional numbers before or after traditional business hours. •

9. What Can Hosted PBX Do for Your Business? • When you’re using hosted PBX, you’ll have the advantage of call switching or routing as well. This will assist you in getting customers to the proper department quickly. There is also some software you use with the system that is designed to help the phone system run efficiently, and you’re able to manage all the phone system’s inner workings from your computer. The communications system functions entirely on the internet if you want, or you can talk to your provider that uses an integrated system that involves both VoIP and traditional phone service. This will depend on which features your company needs and the amenities that you’re company with. • There’s a good chance that you’ve seen how more and more companies are using the hosted PBX system to better connect with consumers and team members. You can easily set up the system in a matter of minutes, and you can use the system efficiently even if you’re not that proficient when it comes to technology. This type of phone system is ideal for busy companies because you can enjoy conversations without constant interruptions. Your employees can also download an app for your company once you configure it and connect it to the VoIP system, and you can use the app for marketing purposes so that customers can access all the best features of your company and leave feedback conveniently.

10. Hosted PBX –Why It’s Right for You You don’t have to schedule an appointment with a phone technician to have wires installed all over your business location. In just a few minutes, you can install your phone system, make sure that the system is working with all your devices, and start doing business from your computer, Smartphone or tablet. You can also get in touch with your team members even when you’re not in the office, or when your employees are traveling. With the VoIP system, customers can contact company associates and team members can interact with clients without having to be at their desks. This can improve your customer service rating, which boosts your reputation and can lead to more business. •

11. Why Your Small Business Needs a Hosted PBX Phone System You’ll be able to do things like call switching and routing when you use hosted PBX, and you’ll also have the capabilities to manage your software that comes with PBX service. You’ll have the ability to use hosted PBX solely or a combination of VoIP and conventional phone service, depending on how reliable your internet connection is and what your business’ communication needs are. Previously, conventional phone systems that were designed for small businesses were costly and had features that were hard to understand and configure. You may also recall that you had to add or take away certain features of the phone service depending on your business needs if you had a traditional phone system before. When you use hosted PBX, you can easily install the phone service, even if you’re not a technology whiz. You can also take advantage of certain features that you wouldn’t be able to use with conventional phone service, such as the softphone feature that lets you make and answer calls using your computer instead of having to have a traditional phone device. • •

12. Why You Need a Hosted PBX Phone System There are a number of advantages to have hosted PBX, starting with the fact that the system is easy to install, even if you don’t know much about technology. Unlike traditional phone systems, you don’t have to have a technician run wires through your building, and you can set your phone in minutes with the right internet connection and you’re ready to do business. VoIP is also affordable and this means you can stay within your company budget while reaching your customers in an efficient manner. You can also get in touch with your employees no matter where they are. This comes in handy if your team members travel a lot. The system is hosted by the cloud, so employees can get their voicemails via email even when they’re not in the office. Hosted PBX also provides a range of call features, so you can easily conduct a conference call or utilize the auto-attendant feature when necessary. • •

13. The End For more details, please visit: http://www.dcstelecom.ca/pbx-phone-systems/