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Managed IT Systems

U C L A. Managed IT Systems. Managed IT Systems. Presented by Dean Berreth Managed IT Systems, Manager. U C L A. Managed IT Systems. Who we are Who we support What we support Domain Network Servers End Users/Desktop Departmental Applications Remote Access

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Managed IT Systems

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  1. U C L A Managed IT Systems Managed IT Systems Presented by Dean Berreth Managed IT Systems, Manager

  2. U C L A Managed IT Systems • Who we are • Who we support • What we support • Domain Network • Servers • End Users/Desktop • Departmental Applications • Remote Access • Current & Future Projects • Conclusions and Q&A

  3. U C L A Managed IT Systems Who are we? Dean Berreth, Mgr Alan Mok, Senior Systems Analyst Tim Narikawa, Senior Systems Analyst Mits Yamahata, Systems Analyst

  4. Who we support… • Our Customers: • Communication Technology Services • Bus & Admin Services Administration • Campus Service Enterprises • Early Care & Education • Real Estate • WC Office of the Building • Insurance & Risk Management • Mail, Document & Distribution Services • Central Ticket Office • Events Office • Financial Management • Managed Network Services • Student Technology Center • California NanoSystems Institute • Center for Society & Genetics

  5. U C L A Managed IT Systems What do we support… • Domain Network (NT & AD) • Servers • End User & Desktop • Departmental Application • Remote Access

  6. U C L A Managed IT Systems Domain Network Support: • NT Domain (WinNT) • Active Directory (Win2K & Win2K3) • Domain Controllers (Login Servers) • DNS, DHCP, WINS • Patch Updates (Network Wide) • Virus Scanning (Network Wide) • Spyware Scanning (Network Wide) • Backups (Shadow/Undelete/Tape) • Server Monitoring (Paging)

  7. U C L A Managed IT Systems Server Support: • Domain • File & Print • Email • Databases • Web • Departmental Applications How many do we support?

  8. U C L A Managed IT Systems What is a server?

  9. U C L A Managed IT Systems End User / Desktop Support: • Help Desk • Ext 56000, callcenter@be.ucla.edu • Hardware Support • Desktops, Monitors, Laptops, PDAs, Blackberrys, etc. • Local & Network Printers • Operating System • Windows NT, 2000, XP, etc. • Standard Applications • Office (Word/Excel/PowerPoint/Access/Outlook) • Other MS (IE/Visio/Project/Publisher/FrontPage/etc) • Hummingbird (Host Explorer) • Non-Standard Applications • Adobe (Illustrator/Pagemaker/Photoshop/Acrobat) • Macromedia/ColdFusion/DreamWeaver/Citrix/etc. • Other Support • Departmental Applications

  10. U C L A Managed IT Systems Departmental Application Support: • Provide consultation services • Project management assistance • Installation & testing • Ongoing support • Examples: • Essbase (FM) • TicketMaster (CTO) • Campus Calendar (EO) • Performance Impact (CTS)

  11. U C L A Managed IT Systems Remote Access: • Email • Outlook via VPN • Outlook Web Access • Blackberry & other PDAs • Windows Mobile 5 (Future) • VPN (Virtual Private Network) • Home PC / Notebooks • Citrix/Terminal Services (Future) • Home PC / Notebooks

  12. U C L A Upgrade CTS Desktops to Windows XP & Office 2003 Active Directory 2003 for B&AS Active Directory 2003 for CTS Citrix/Terminal Services SpySweeper (Network) Help Desk (24hr Availability) Increase Customer Base NOC Server Room VPN for CTS (replace current) Managed IT Systems Current & Future Projects:

  13. U C L A Managed IT Systems Conclusion Any Questions? Thank you for your time!

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