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Keys to Professional Caregiving

Key Learning Points. Key

Mercy
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Keys to Professional Caregiving

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    1. Keys to Professional Caregiving

    3. Verbal and Nonverbal Communication

    4. What Is This Person Communicating?

    5. What Is This Person Communicating?

    6. What Is This Person Communicating?

    7. T.E.A.M. Talk Communicating with Style Four communication styles Identify your style Thinker Engager Adventurer Mover

    8. Activity: Discovering Your Style Sort the cards by the one that is most like you to the one that is least like you Use the words, design and descriptions Don’t think about it too much--just go with your first impressions

    9. More About Each Style Thinkers thrive on information Engagers thrive on personal connections Adventurers thrive on excitement Movers thrive on quick results

    10. Analyzing the T.E.A.M. Talk Styles What strengths does each style contribute to the team? What limitations might each style bring to the team?

    11. More About T.E.A.M. Talk Avoid Stereotypes Reduce Conflict with Others Improve Communication with: Team members Clients Family members

    12. Activity: Using T.E.A.M Talk to Reduce Conflict 4 Examples Janet and Marcia Mario and Toni Keisha and Steve Michael and Mrs. Lee Identify each communication style How could each person communicate better?

    13. Why It’s Important Focus On The Message, Not the Personality Respectful Positive Outcomes?

    14. Key Learning Points Key #1: Identifying Your Communication Style Key #2: Using Your Communication Style Effectively Key #3: Observing Professional Boundaries Key #4: 5 Steps to Professional Success

    15. Using your Communication Style Effectively Three different styles: Passive Aggressive Assertive “Assertiveness means standing up for yourself but respecting the opinions and needs of others.”

    16. Assertive Statements “When you (behavior), I feel (feelings).” -- or -- When you (behavior), then (results), and I feel (feelings).”

    17. One Conversation – Three Styles Identify the communication style in each version Which version has the best outcome?

    18. Key Learning Points Key #1: Understanding How Style Affects Communication Key #2: Using Your Communication Style Effectively Key #3: Observing Professional Boundaries Key #4: 5 Steps to Professional Success

    19. About Professional Boundaries Boundaries are guidelines to assure that caregiver’s role is helpful (therapeutic) to client

    20. Professional Boundaries Sharing Personal Information Not Seeing Behavior as Symptomatic Using Nicknames/Endearments Touch Professional Demeanor Accepting Gifts/Favors/Tips Over-involvement Romantic/Sexual Relationships Keeping Secrets

    21. Getting Back “In-bounds” What to do if a boundary is crossed Why Professional Boundaries are Important

    22. Boundaries Activity: Discussion Questions What observations can you make about this situation? How could the caregiver’s actions affect the client? How could the situation affect the caregiver?

    23. Key Learning Points Key #1: Understanding How Style Affects Communication Key #2: Using Your Communication Style Effectively Key #3: Observing Professional Boundaries Key #4: 5 Steps to Professional Success

    24. Key #4: Five Steps to Professional Success Put Your Best Foot Forward Know the Rules of the Road Don’t Travel Alone Remember the Destination Celebrate Your Journey

    25. Step #1: Put Your Best Foot Forward Appearance (How you look) Communication (What you say) Performance (What you do) Attitude (How you approach your work)

    26. Step #2: Know the Rules of the Road Work Rules Care Plans The Caregiver Law Reporting Misconduct Reporting Challenges Why Caregivers Fail to Report

    27. Step #3: Don’t Travel Alone Teamwork Characteristics of a Team Player Team Building Activity

    30. Successful Relationships Friends vs. colleagues Too much information Courtesy vs. familiarity Gossip and the grapevine Hot button issues Getting along with the boss Dealing with difficult co-workers

    31. Step #4: Remember the Destination Professionalism is a means of reaching your goal The goal is providing high quality care Think of those in your care as customers Think about your own experiences as a customer

    32. Step #5: Celebrate Your Journey Stay Connected Keep Learning Inspire Your Workplace Enjoy Your Trip!

    33. Learning Points Review Key #1: Identifying Your Communication Style Key #2: Using Your Communication Style Effectively Key #3: Observing Professional Boundaries Key #4: 5 Steps to Professional Success

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