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ONLINE SERVICES FOR YOUR LAW SCHOOL

ONLINE SERVICES FOR YOUR LAW SCHOOL. By Ray Flores and Nasi Peretz. SERVICES WE WILL COVER TODAY. GOOGLE APPS. GOOGLE APPS DEMO. GOOGLE APPS. PROS. CONS. CHANGE POLITICS CONTROL SECURITY JOB SECURITY. FEATURES ALWAYS IMPROVING COST MARKETING SUPPORT LEARNING CURVE.

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ONLINE SERVICES FOR YOUR LAW SCHOOL

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  1. ONLINE SERVICES FOR YOUR LAW SCHOOL • By Ray Flores and Nasi Peretz

  2. SERVICES WE WILL COVER TODAY

  3. GOOGLE APPS

  4. GOOGLE APPSDEMO

  5. GOOGLE APPS PROS CONS • CHANGE • POLITICS • CONTROL • SECURITY • JOB SECURITY • FEATURES • ALWAYS IMPROVING • COST • MARKETING • SUPPORT • LEARNING CURVE UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  6. GOOGLE APPS WHY WE DECIDED TO JOIN? • Best solution, couldn’t do it in-house, zero cost, fully integrated solution • Students expectations about technology has changed, provide a solution that will grow with our students • Cost Savings • Minimal training and support • Google’s willingness to help and support UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  7. GOOGLE APPS CONTRACTS • Worked with Provost Office • Get Legal Counsel to on board • Negotiated zero cost, multi-year contract • USC can cancel at any time • We built a relationship with Google UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  8. GOOGLE APPS IMPLEMENTATION PLAN • Wouldn’t have worked without backing from Provost office • Did initial launch at the law school as proof of concept • Currently implemented school-wide at USC • Initial project plan UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  9. GOOGLE APPS SUPPORT FAQ’s, support calls, help desk • Contacted ASU • Multiple meetings with Google Apps engineers • Students get email support • Techs get a 24/7 support number • Google listened and is very responsive UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  10. GOOGLE APPS TRAINING • Gave accounts to all our tech staff • Custom login screen • Frequently asked questions • Tutorial (in-house) • Google Tutorials • Group training sessions UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  11. GOOGLE APPS ACCEPTANCE • Over 90% participation within first month, currently 100% at law school • Over 40% participate within first month, currently at 60%, expect 100% by end of next year at USC • Students “Love” Google Apps • Techs “Love” Google Apps • Administration “Loves” Google Apps UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  12. GOOGLE APPS TECH STUFF • SAML 2.0 – Shibboleth 2.0 or Authenticate against a Database • Provisioning Accounts in Real Time • Management Interface for Accounts • Alumni Usage Demonstration • Student Usage Demonstration UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  13. GOOGLE APPS ACCOUNT PROVISIONING • Use Provisioning API • Easy to Implement, follow steps: get token, submit request, parse response, done! • Let’s review a sample! UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  14. YOUTUBE • LET THERE BE VIDEO

  15. ITUNES U SCREENSHOTS

  16. YOUTUBEDEMO

  17. YOUTUBE • ONE main Channel • 2 Main Sub-Channels: - Arts - Lectures • 11 Enhanced Sub-Channels and growing!

  18. YOUTUBE PROS CONS • MORE SPACE • ZERO COST • WIDER REACH • PROMOTE USC LIFE • SUPPORT STUDENT EXPECTATIONS • ONLINE ACCESS REQUIRED UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  19. YOUTUBE WHY WE DECIDED TO JOIN? • Best and most popular solution, unlimited space, zero cost • Meet students expectations • Cost savings • No training or support requirements • Google’s willingness to help and support UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  20. YOUTUBE CONTRACTS • Worked with Provost Office • Much easier since we already had a contract with Google • Negotiated zero cost, multi-year contract • USC can cancel at any time • We built a relationship with Google UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  21. YOUTUBE IMPLEMENTATION PLAN • Worked with Provost office to determine policies and content • Increased video captures • Got buy-in from faculty to provide content • Involved administration and PR • No project plan required UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  22. YOUTUBE SUPPORT FAQ’s, support calls, help desk • Google provided login • We customized the page with no help • We began uploading content • We were online UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  23. YOUTUBE TRAINING • No training required • Videos went online • Staff, Faculty, Students and world began viewing immediately UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  24. YOUTUBE ACCEPTANCE • Not all faculty want to be on video • We focused on events and faculty that wanted to participate • No problems or complaints since implementation • Online for 9 months • Most popular videos have over 4,000 views UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  25. YOUTUBE CHANNEL/SUB-CHANNEL • Channel Design with Sub-Channels(Example: USC) • Channel with Central Control (+SubChannels)(Example: UC Berkeley) • All-in-One Channel(Example: Duke University) UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  26. YOUTUBE TECH STUFF • YouTube Batch Upload • YouTube Distributed Management versus Central Management • Video Conversion • Comments and Ads, Dangerous? • Channel Branding UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  27. iTunes U • LET THERE BE podcasts

  28. ITUNES U SCREENSHOTS

  29. ITUNES U DEMO

  30. iTUNES U PROS CONS • EASE OF USE • STUDENT EXPECTATIONS • ZERO COST • INCREASED REACH • APPLE SUPPORT • IPOD USAGE • ITUNES USAGE • CONS NUMBER 3 • CONS NUMBER 4 • CONS NUMBER 5 UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  31. iTUNES U WHY WE DECIDED TO JOIN? • Meet student expectations • Cost savings • Increase reach and accessibility to content UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  32. itunes u CONTRACTS • USC Initiative • Less flexible than Google • Multi-year zero cost contract UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  33. ITUNES U IMPLEMENTATION PLAN • Increased audio recording of class sessions • Policy dictated by University • Buy-in from faculty and administration • Public and internal access to content • No project plan required UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  34. iTUNES U SUPPORT FAQ’s, support calls, help desk • Apple setup accounts • Initial Setup support from Apple UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  35. iTUNES U TRAINING • Point students to Apple training • Assist students with iTunes installation UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  36. ITUNES U ACCEPTANCE • Not widely accepted • Some faculty were on board and continue to use the service the majority stopped using the service • Not widely accepted UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  37. ITUNES U TECH STUFF • University Access / University Access • Course Permissions • Integrating with Internal Systems • Course Creation (Manual) • Management and Request Handling UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

  38. THANK YOU Q&A UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW

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