1 / 36

BridgeBuilders

BridgeBuilders. Peer to Peer Conflict Resolution Training. Your Training Team. Ken ClearyDebra EricksonJim GerhardtJaimie SorensonAnne TillinghastFrank Vehafric. Agenda. Icebreaker / MixerPurposeHistoryProcessTraining Part IIQuestions. . Icebreaker Mixer. BridgeBuilder Goals. To provide an opportunity for people to discuss a problem; Assisted by a facilitator, BridgeBuilder; Focus on Finding Resolution.

MikeCarlo
Download Presentation

BridgeBuilders

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

    2. BridgeBuilders Peer to Peer Conflict Resolution Training

    3. Your Training Team Ken Cleary Debra Erickson Jim Gerhardt Jaimie Sorenson Anne Tillinghast Frank Vehafric

    4. Agenda Icebreaker / Mixer Purpose History Process Training Part II Questions

    5. Icebreaker Mixer

    6. BridgeBuilder Goals To provide an opportunity for people to discuss a problem; Assisted by a facilitator, BridgeBuilder; Focus on Finding Resolution

    7. Problem-Solving Focus on Problem(s)  Parties Identify Needs & Interests  BridgeBuilder Guides Process  Parties Determine Resolution

    8. YOU Will Be the “BridgeBuilder”

    9. Real-Life Origins

    10. History of BridgeBuilders Richmond Clinic Labor/Management Committee Member-driven Clinic Management Support Strategic Plan Item Campus-wide Application

    11. Drivers of Dissatisfaction

    12. What Are Perceptions of the Union?

    13. What Do Members Want From The Union?

    14. Who Needs Conflict Resolution?

    15. Emotional Safety! No Harassment No Bullying No Hostility

    16. Workplace Hostility is Serious Affects Patient Care Affects Employee Health/ Wellness Affects Employee Morale Affects Productivity

    17. BridgeBuilder Goals Less Complaints Less Investigations Less Discipline Improved Work Environments

    18. Conflict Resolution vs. Mediation

    19. Break 10 Minutes Please!

    20. BridgeBuilding Elements Voluntary Participation  Confidentiality Honest Communication Facilitator Guided Discussion Personal Understanding Focus On Resolution

    21. What Does the BridgeBuilders Process Look Like?

    22. BridgeBuilding Process Preparing For a Meeting Opening the Meeting Steps 1 through 4 Closing the Meeting Feedback and Evaluation

    23. Preparing For a Meeting Problem Submitted Assistance Requested BridgeBuilder Obtains Consent Basic Information Obtained Meeting Scheduled

    24. Meeting Opening Welcome! Explain the Process Review Confidentiality Discuss Ground Rules Answer Questions Obtain Consent From Both

    25. STEP 1: Sharing Information Each Describes Problem (from their own perspective) Clarifying Questions Asked Primary Concerns Identified

    26. STEP 2: Discuss Problem List All Concerns Discuss Each Concern Identify Similar Interests Note Different Interests Parties May Agree NOT to Discuss an Issue

    27. STEP 3: Generate and Evaluate Options Develop Many Possible Solutions Evaluate Each Solution Consider Strengths & Weaknesses Determine Practicality

    28. STEP 4: Seek A Resolution Write Each Proposed Resolution Add “New” Resolutions Consider any “Future” Problems Revise Resolution (If Needed)

    29. Closing the Meeting Was A Resolution Found?

    30. If a Resolution WAS found… Write out an agreement Have all sign the agreement Make a copy for each Thank all for their participation

    31. If a Solution is NOT Found… Thank parties for trying Thank parties for sharing information

    32. Follow-up and Evaluation Request Feedback from Everyone Follow up with all parties four weeks after meeting Bridge Builders Committee Review Implement Positive Suggestions

    33. BridgeBuilder Stories Ken Cleary Anne Tillinghast

    34. Questions ???????????

    35. NEXT Saturday March 29 9 am – 3 pm AFSME Office 6025 East Burnside

    36. Conclusion: The Success of the BridgeBuilder Program Depends on YOU!

More Related