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Transactional SMS is a type of SMS message that is sent to a customer to provide important information related to a transaction or an event. These messages are usually sent to confirm a transaction or to provide updates on the status of a service or product. For more information read the ppt.
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BENEFITS OF TRANSACTIONAL SMS www.msg22.com
Table of Contents What is Transactional SMS Benefits of transactional SMS Conclusion
WHAT IS TRANSACTION SMS ? Transactional SMS is a type of SMS message that is sent to a customer to provide important information related to a transaction or an event. These messages are usually sent to confirm a transaction or to provide updates on the status of a service or product. Transactional SMS messages are considered to be non-promotional in nature and are sent only to those customers who have opted in to receive such messages. Examples of transactional SMS include account balance updates, transaction notifications, booking and reservation confirmations, and password reset requests.
BENEFITS OF USING TRANSACTIONAL SMS Fast & effective data transmission: The primary advantage of using transactional SMS is that it sends clear and crisp messages to customers. It’s a high-value SMS platform that also helps clients stay engaged. The innovation of this platform is the transmission of communications to clients in real-time. Cost-effective: Transactional SMS are cost-effective as they are sent only to those who have opted in to receive them. This ensures that the message is received by the intended recipient, reducing the cost of sending the message.
24×7 Service: The transactional message will be delivered in real-time to users whenever they conduct a transaction or order products. It keeps users informed and builds trust among consumers. Analytics: Transactional SMS can provide businesses with valuable analytics, such as open rates and click-through rates, which can help them improve their messaging and customer engagement strategies
Enhances eCommerce communication: Though every industry can use transactional SMS, it's an ideal platform for the commercial sectors. For example, e-commerce companies can send status updates on ordered products, railways can send PNR status updates, and banks can send transactional notices. Automatable: Transactional SMS can be easily automated, which can help save time and resources for businesses. For example, booking confirmations or appointment reminders can be sent automatically without the need for manual intervention
Conclusion Transactional SMS messages can help businesses improve their customer engagement, increase customer satisfaction and loyalty, and enhance the overall customer experience.
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