SAP Service Cloud C_C4H56I_34 Exam Questions

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2. 1.Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA? Note: There are 2 correct answers to this question. A. Registered products B. Contacts C. Products D. Service contracts Answer: A, B 2.You want to assign employees to multiple organisational units. Which action needs to be performed to achieve this? A. Assign employees directly to different organisational objects. B. Enable the Primary flag in the organisation unit. C. Acquire an additional license for the required add-on. D. Assign the employee at company level. Answer: A 3.Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question. A. Activate the service in the business role B. Create customer records C. Create numeric ranges for customers D. Create an installed base Answer: A, D 4.You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2. Which functionalities would you use to enable this? Note: There are 2 correct answers to this question. A. Auto flow B. Language adaptation C. Page layout D. Adaptation Answer: C, D 5.What is the only way to change an active case type? A. Copy an existing case type. B. Edit the name of the existing case type. C. It is not possible to change an existing case type. D. Execute the Create New Version action. Answer: A, C 6.For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question. A. Cases B. Phone calls 2 / 3

3. C. Registered products D. Tasks Answer: A, C 7.Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note: There are 2 correct answers to this question. A. Cases B. Installed base C. Contracts D. Calls Answer: A, B 8.Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question. A. The administrator must create an initial user in order to log in to the tenant for the first time. B. Any test tenant needs to be purchased separately. C. The customer will need to provision new tenants through SAP for Me. D. The business settings will need to be activated for the tenant. Answer: A, C 9.Which capability ensures service agents send e-mail responses with the correct corporate branding? A. Workflow rules B. Autoflow C. Determination rules D. E-mail templates Answer: D 10.Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question. A. Create a new URL mashup B. Add a new button C. Change the field label D. Add a new field Answer: B, D 11.Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question. A. Contacts B. Channel partners C. Groups D. Individual customers Answer: A, D 3 / 3