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Business Ethics

Business Ethics. What are Ethics??. -standards of right and wrong that prescribe what humans ought to do, usually in terms of rights, obligations, benefits to society, fairness, or specific virtues. What are Work Ethics??.

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Business Ethics

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  1. Business Ethics

  2. What are Ethics?? -standards of right and wrong that prescribe what humans ought to do, usually in terms of rights, obligations, benefits to society, fairness, or specific virtues

  3. What are Work Ethics?? Work ethics include not only how one feels about their job or career, but also how one does his/her job or responsibilities. This involves attitude, behavior, respect, communication, and interaction; how one gets along with others. Work ethics demonstrate many things about whom and how a person is.

  4. Would you oppose? • Responsibility • Respect • Self control • Integrity • Effort

  5. Let’s Discuss…. 1. Receiving a Holiday Gift: A supplier sends a basket of expensive foodstuffs to your home at Christmas with a card: "We hope you and your family enjoy the 'goodies.'". What action(s) might you want to take? 2. Sales Expense: The purchasing manager for a large company agrees to give you an order (their first), expecting you agree to make a $200 donation to his favorite charity, a local youth sports team. How do you respond? 3. Sales Expense Reimbursement: A customer executive from Southeast Asia will visit your HQ facility and meet with your executive team. Your independent Southeast Asian agent requests that you reimburse the customer for his expenses, including expenses that could violate your company's policies. The agent will reimburse you. How do you proceed?

  6. Let’s Continue…. 4. References: A large, prospective client calls you and asks about a competitor's reputation. One of your long time customers had a very bad experience with this competitor. What information do you share with the prospect? How do you respond to the prospect call? 5. Gratuities: A customer has a large sailing yacht on a vessel that your company will be discharging. The customer is present and is watching the off-loading operation. The five stevedores you manage pull off a very tricky maneuver, safely transferring the yacht to the trailer. The customer is elated, and reaches into his pocket, pulling out a big wad of $50 bills. What do you do? 6. Conflict of Interest: As department manager, you are hosting an informal celebration in the office. The food budget is $200. Your next door neighbor has just started her own catering business and asks to supply the food. Since she is just starting out, she'll do it at cost and provide extra items at no charge. What might you want to consider?

  7. What is Character??? • The sum of my Virtues and my Vices • Who I am today as a result of everything I have become and overcome in my life so far, plus what I become and overcome today. • The kind of human being I am. • Who I am.

  8. Ethical Character Traits… • Honesty • Integrity • Justice • Courage • Compassion • Generosity • Fairness • Self-control

  9. Unethical employee attitudes and behaviors : Watch this brief video…. http://www.teachertube.com/view_video.php?viewkey=0b9d897d940aa3f3b7b4

  10. Let’s create a list….. What kinds of behaviors do you think are unethical to have in the workplace???

  11. Do you think this would lead to unsatisfactory Customer Service? EXPLAIN

  12. Common Unethical Acts... • lying to supervisors • falsifying records • alcohol and drug abuse • conflict of interest • stealing • gift/entertainment receipt in violation of • company policy

  13. Key Causes of unethical Behavior... • meeting overly aggressive financial or business objectives • meeting schedule pressures • helping the organization survive • rationalizing that others do it • resisting competitive threats • saving jobs

  14. Key Influences On EthicalBehavior... • personal values • supervisor influence • senior management influence • internal drive to succeed • performance pressures • lack of punishment • friends/coworker influence

  15. Why Misconduct Is NotReported... • fear of not being considered a team player • did not think corrective action would be taken • fear of retribution (from management) • “no one else cares, why should I” • did not trust the organization to keep report confidential

  16. sexual harassment lying on reports or falsifying records conflicts of interest theft lying to supervisors discrimination drug or alcohol abuse improper accounting procedures violation of environmental laws gift/entertainment violations Top Ten Unethical BehaviorsReported by Employees...

  17. Let’s Create a Code of Ethics for a Business….

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