TDA Feature Guide

1. MPR Versions covered: 3.1, 5.0 TDA Feature Guide PLEASE NOTE: ALL FEATURES DETAILED IN THIS DOCUMENT ARE SHOWN WITH MOST RESECENT FEATURES FIRST (I.E. IN REVERSE ORDER)PLEASE NOTE: ALL FEATURES DETAILED IN THIS DOCUMENT ARE SHOWN WITH MOST RESECENT FEATURES FIRST (I.E. IN REVERSE ORDER)

4. New Features Call Management and Accounting TRS Improvement Call log to Busy Extension Increased System Capacity Handling More than 1000 DDI Tenant Expansion Flexible Call Handling Music On Hold by DDI/DIL tenant Flexibility in Voice Messaging Caller ID notification when VM Transfer Voice Message clear from CTI 8 digits extension number I/F for KX-TVM Zero out after answer by mailbox in SVM card Improved monitoring and administration D-PT Disconnect Information to SMDR New Hardware IP Terminals NT300 compatibility Wireless Mobility 8 CH CS (DECT) on DLC/DHLC card Messaging SVM2 card and SVM4 card on OPB3 card Analogue Terminal Support 24 CH SLT card with caller ID feature (ECSLC24)

5. Ver 5.0: Call Management and Accounting 1/2

6. Ver 5.0: Call Management and Accounting 2/2 Call Log on Busy Extension (Busy/FWD-All) When an Incoming CO call arrives at a Busy extension which is set to forward all calls, even though the system DPT phone may not ring, the missed call log information is kept and can be accessed / displayed on DPT LCD display.

7. Ver 5.0: Increased System Capacity Handling More than 1000 DDI The system already supports 1000 DDI numbers that can be set up using the DDI table. For customers requiring more DDI numbers, TIE table can be used to match the DDI numbers and route the associated incoming calls via TIE trunks to other networked PBXs. This feature is ideal for a PBX system in a network solution or using call centre applications. Tenant Expansion The number of Tenants has been increased from 8 to 32.

8. Ver 5.0: Flexible Call Handling Music On Hold by DDI/DIL tenant base The system now allows the situation where two tenants / companies share a common Operator, but wish to have different On-Hold music. When operator puts the incoming caller on hold � the proper On-Hold music is played out to the caller based on incoming DDI/DIL. The Background Music (BGM) can be set by Tenant numbering in PC Programming tool.

9. Ver 5.0: Flexibility in Voice Messaging Caller ID notification when Voice Mail transfer When an Incoming CO call is transferred to another extension�s Voice Mail box, Caller-ID information is now also sent to the Voice Mail system. When the Voice Mail is accessed by an extension, proper external party Caller-ID information appears on LCD display. Voice Message clear from CTI Computer Telephony Integration (CTI) based software applications can use CTI (CSTA, or TAPI) commands to clear voice messages stored in Voice Mail system or on Simple Voice Message (SVM) card. This feature can be used in hotels where guest checkout event can be used to trigger automatically clearing any left over voice messages without the need for 6 line LCD Proprietary Telephone. 8 Digit extension number I/F for KX-TVM Multiple KX-TDE PBXs connected in a private network can share the same Voice Mail system as a central voice mail solution. Mailbox numbers and extension numbers stored in the Voice Mail System can be 5 digits long for 5 digit extension numbering, or 8 digits long for extensions on networked PBXs. Zero out after answer by mailbox in ESVM card When ESVM card is configured to run in �SVM + MSG� mode, after reaching a voice mailbox and while listening to the mailbox greeting - it is possible for callers to move to DISA AA service by dialling the programmed operator access code (0, or 9).

10. Ver 5.0: Improved monitoring and administration D-PT Disconnect/Re-connect status to SMDR When an Extension is disconnected and Re-connected to the TDE PBX, alarm notification is sent to the SMDR. The information sent contains slot and port number of the extension. This feature benefits system administrators by providing date and time of system phone connection/disconnections � which can be used to detect defects or non-approved phone terminal moves or disconnections. Default setting: Disable

11. KX-TDA600 MPR Version 5.0 Hardware Enhancements

12. Ver 5.0: IP Terminals 1/2 NT300 Series Low End IP-PT � KX-NT321 New NT300 series cost effective IP-PT telephone available in Black and White. The NT321 has the following features: 1-Line Display (16 Character Display) 8 Programmable Keys Full Duplex Speakerphone 2 Ethernet Ports (10/100Base-T) Supports Power Over Ethernet (PoE) Standard (802.3af)

13. Ver 5.0: IP Terminals 2/2 NT300 compatibility The new style KX-NT300 series IP Proprietary telephones can now be used with the KX-TDA600 PBX. Connecting these IP phones to the TDA600 PBX requires optional KX-TDA0470 IP Extension card. Maximum of 640 IP telephones can be connected over the 4 cabinets.

14. Ver 5.0: Wireless Mobility 8 CH CS (DECT) on DLC/DHLC card � KX-TDA0158 KX-TDA0158- is a High Density 8ch cell station. The unit is connected to either a DLC or DHLC card. The KX-TDA0158 Extension DECT Cell Station supports the following: 8 simultaneous speech paths (8ch) per cell station Direct connection to Digital Extension card (No Cell Station Interface card required). Reduces the number of cell stations required to provided added wireless coverage and channels Allows seamless Handover between DECT handset Maximum of 16 per cabinet (64 per system) HD CS can be connected to TDA600

15. Ver 5.0: Messaging 1/2 Two Enhanced Simple Voice Message Card introduced ESVM2 (Option: KX-TDA0192) ESVM4 (Option: KX-TDA0194) Enhanced SVM cards provide added message recording and OutGoing Message (OGM) handling capabilities. These optional cards can be configured to run in three modes: SVM Mode: For Simple Voice Mail only features. MSG Mode: For DISA functionality leveraging Outgoing Message recordings. The MSG mode can also support additional applications such as mobile telephone extension integration that allows mobile telephones to be used as PBX extensions. SVM + MSG Mode: Allowing customers to have both a simple voice mail as well as DISA functionality. Companies can even upload from PC high-quality sound files (8kHz, 16 bit .wav file) that can be played as OGM recordings � for various outgoing message applications. Installation capacity of sum of MSG4 card and SVM2 card: TDA600 : Max.16 (4 per shelf) Maximum of two cards per system can have SVM features enabled. Note: When in SVM mode, the ESVM cards can only be installed on OPB3 sub-slot 3 (Option: TDA0190) 

16. Ver 5.0: Messaging 2/2 Key applications that can be implemented using the optional ESVM cards include: User / Group voice mail services Voice guidance based call routing Multi-level auto-attendant with OGM recordings ICD Group Queue Messages Timed Reminder Messages CO-to-CO end of call detection Mobile phone extension support Transfer out from mailbox to DISA AA functions by dialling 0, or 9

17. Ver 5.0: Analogue Terminal Support 24 CH SLT card with caller ID feature (ECSLC24) New 24 cannel Single Line Telephone card with built-in Caller ID. The cards are perfect for Hotel, Banking, Warehouse and Industrial businesses. Maximum of 10 cards per cabinet to provide total 240 SLT extensions per cabinet

19. Combines Following TDA100/200 Version 3.0 features Private Network Feature Enhancements GSM Integration DISA function enhancements Built-in Call Centre feature enhancements PT Operational improvements, and Multi-line Key Feature (PDN/SDN or Boss/Secretary feature)

20. Ver 3.10: ICD Group Enhancement 1/2 Caller ID Forwarding to Outside Destination Presentation of an Incoming Callers� Call ID to an external Call forward destination may be achieved by the extension assigning their call forward to an ICD Group. The ICD group in turn, must be set to automatically forward calls to the outside destination. The outside destination may receive either of the following through system programming: Incoming call Caller ID information (Outside Party CID) Forwarding extension Caller ID information (PBX Extension CID) Note: KX-TDA6920 SD Card is Required

21. Ver 3.10: ICD Group Enhancement 2/2 ICD group key enhanced phantom key mode An ICD group member is included in the group automatically when an ICD group key is assigned at an extension. This allows end users to make groups easily using PT programming. Delayed ringing time can be assigned but requires system programming. Incoming call log for answered ICD group call An ICD group call log can be enabled for both Answered and No-Answer incoming calls.

22. Ver 3.10: Mobile Telephone Extension Integration 1/5 Mobile Telephone as TDA PBX Extension Mobile telephones may be registered to the PBX as extensions. The mobile telephone members are assigned as �Virtual� Portable Stations (PS) and may use 3~5 digit PBX extension numbering. The mobile extensions may access PBX features such as Call Transfer and may be included in ICD Groups. DIL 1:1 to GSM by Ext Number is possible ICD Group Ring

23. Ver 3.10: Mobile Telephone Extension Integration 2/5 Mobile Telephone parallel connection, simultaneous ringing A registered mobile telephone may be connected in parallel with a wired telephone through system programming. This allows both the wired extension and the mobile telephone to ring simultaneously when receiving an incoming call.

24. Ver 3.10: Mobile Telephone Extension Integration 3/5 ICD group ring with mobile telephones A maximum of 4 mobile telephones may be placed in an Incoming Call Distribution (ICD) group together with PBX extensions. All members of the ICD group may receive calls simultaneously. A maximum of 128 ICD groups are available.

25. Ver 3.10: Mobile Telephone Extension Integration 4/5 Transfer from a mobile telephone Mobile telephone users may transfer calls received on their mobile telephones to extensions of the PBX by simply pressing the �#� key and dialling the required extension number. Once the transfer is completed, and a connection to the extension has been established, the DISA channel is released. Only �Blind� transfer is available.

26. Ver 3.10: Mobile Telephone Extension Integration 5/5 PBX feature access through DISA Mobile telephones with Registered Caller ID may access the PBX system features without the need to enter a PIN. The mobile extensions are automatically recognized as �PBX Extensions� through DISA.

27. Ver 3.10: DISA Enhancement DISA automatic release When an analogue Trunk-to-Trunk call has been established through DISA; the DISA card is released automatically, to make DISA resources available for other incoming calls. Requires system programming. Default setting �Enable� (No release). End of call detection by DISA When an analogue Trunk-to-Trunk call has been established through call transfer, call forward, or an ICD group ring feature, DISA is automatically connected to enable detection of end of calls. Intercept destination for each DISA (no dial) When a call is answered by DISA and no DTMF tone received the call can be intercepted by one of the following pre-programmed destinations: Automated Attendant 0, Automated Attendant 9, Operator, or Disconnected. Intercept destination for each DISA (DISA busy) When a call is answered by DISA and all DISA channels are busy, the call can be intercepted by one of the following pre-programmed destinations: Automated Attendant 0, Automated Attendant 9, Operator, or Disconnected.

28. Ver 3.10: Built-in Call Centre Feature Enhancement 1/3 New Call Distribution algorithm � longest idle extension The system now supports efficient call-load distribution. ICD group extensions that have remained idle for the longest time now receive the next incoming call to evenly distribute the call traffic among ICD member extensions. This method of call distribution is highly favoured in a Call Centre environment

29. Ver 3.10: Built-in Call Centre Feature Enhancement 2/3 Wrap-up for outgoing call The wrap-up feature now works for any calls including outgoing calls and is not limited to only ICD group calls. A wrap-up timer may be programmed for all extensions. This new feature benefits outbound Call Centres. When call reporting software is used, wrap-up time is displayed before next call entry to show that the time is used beneficially. ICD group, Proprietary Telephone (PT) simultaneous ring Proprietary Telephones in an ICD group, connected to the same DLC/DHLC card, ring simultaneously when receiving an incoming call. This feature removes the small delay in ringing between each extension in an ICD group.

30. Ver 3.10: Built-in Call Centre Feature Enhancement 3/3 Alternative intercept busy destination A default intercept destination for busy extensions can be added through system programming. Any extension, which has not been programmed with an individual intercept destination, will automatically use the default destination. Independent Intercept no answer timer for extension Extensions can be programmed with their own Intercept Routing No Answer (IRNA) timer for day, lunch, break, and night modes. Intercept Routing for extension calls Intercept routing works for Extension calls as well as CO calls.

31. Ver 3.10: Private Network Feature Enhancement 1/6 Centralised Voice Mail Two or more networked TDA PBX systems may share a single Voice Mail system. Extension users can forward calls to voice mail and access messages using VM access codes. These codes can be pre-program on system phone DSS keys.

32. Ver 3.10: Private Network Feature Enhancement 2/6 Network ICD Group A Maximum of 4 PBX�s can be part of a Network ICD group where each PBX can have a maximum of 32 local extensions per ICD group. The PBX that receives an incoming call, 28 of the 32 extensions can ring simultaneously and 4 are used to call the ICD group of the remaining 4-networked PBX�s (32 - 4 = 28). This can help achieve a Network ICD group where 1 x 28 + 3 x 32 = 124 member�s extensions can ring simultaneously across the networked PBX�s.

33. Ver 3.10: Private Network Feature Enhancement 3/6 Automatic re-routing of VoIP calls to PSTN Trunk If outbound VoIP trunk connection fails, calls may be re-routed through Public Switched Telephone Network (PSTN) lines.

34. Ver 3.10: Private Network Feature Enhancement 4/6 Trunk access through VoIP/QSIG without DISA It is possible to access a public trunk line when Trunk access from a private network has toll restriction. The restriction on the line may be overridden by a Verification code + PIN without using the DISA feature. This feature allows restricted trunk access without the need of installing a DISA card. PS roaming using an ICD group One PS may be registered to a maximum of 4 PBX systems, allowing the user to visit any of the four (4) branch offices using the same PS. The PS will perform PBX registration automatically when the user visits the branch site. KX-TDA6920 SD Card is Required

35. Ver 3.10: Private Network Feature Enhancement 5/6 250 Network DSS keys for 8 PBX systems 8 PBX Systems in a private network may have a maximum of 250 network extensions stored on DSS keys (N-DSS: Network-DSS), in order to monitor busy user status across a network of TDA PBXs. In addition to the Network Operator, this feature has now been expanded to allow any networked extension the ability to monitor (bi-directional monitoring).

36. Ver 3.10: Private Network Feature Enhancement 6/6 Quick Dial expansion A total of 80, 4-digit quick dial numbers maybe stored in the standard PBX memory. With MEC card installation - an additional 1,000 8-digit quick dial numbers are available, providing a total of 1080 per PBX. This feature enhancement may be used as follows Quick Dial numbers may be used as back-up destinations for TIE Tables. If all network trunk group destinations fail, the system will search the quick dial table and re-route the call through PSTN trunk. Networked TDA systems may be given a company wide extension for a �virtual� common extension numbering plan. KX-TDA6920 SD Card and KX-TDA6105 Optional Memory Expansion Card are required Common extension numbering plan for 2 PBX systems Extension numbering may be shared across 2 Networked PBX systems. e.g. Extensions with 1xxx - maybe configured on both PBX systems.KX-TDA6920 SD Card is required

37. Ver 3.10: Proprietary Telephone Operation Feature Improvements Automatic answer for transferred call Automatic answer is available for transferred Trunk calls, in addition to direct extension calls. A �Beep� tone is heard before the call is automatically answered. Call Centres may benefit from this feature as it reduces the time taken to answer calls. Note: For analogue trunk lines, screened transfer is strongly recommended in order to disable connections between absent extensions and Outside Callers. No call drop after privacy release When the initiator of a 3 party conference (extension-extension-trunk) leaves without pressing the transfer key, the other members may continue talking. Dedicated Call Forward programming mode The current Call Forward destination is displayed when the [Fwd/DND] key is pressed on the system phones.

38. Ver 3.10: Key PBX Feature Highlights 2/6 Up to 265 D-PT per Shelf The maximum number of T7600 DPT�s has been increased from 160 to 256 per shelf. This decreases the total amount of DLC cards needed to reach maximum configuration from 40 cards to 20. The total number of DPT�s per system (Max 640) has not increased. In addition, a system configuration could require fewer shelves, a potential reduction in large configuration pricing.

39. Ver 3.10: Key PBX Feature Highlights 2/6 Multi-line Key Feature � (PDN / SDN Keys) 1/3 This features benefits TDA PBX users that work within a Boss/Secretary or multiple line environment. A Boss could store their own extension as a Primary Directory Numbers (PDN) on their DSS keys, and a Secretary could store that same number as a Secondary Directory Number (SDN). During an incoming call to stored PDN/SDN numbers the corresponding keys will flash on both telephones. The call can be picked up by the secretary and transferred back using the same key. The call is placed on hold until the Boss retrieves it. A very powerful feature that can be used to give any user multiple lines to the same phone, e.g. A Manager can program a primary number on a key for business customers, and still program a second number on another key for internal or private external callers. A Maximum of 8 PDN keys can be programmed to a single extension, and 8 calls can be handled at the same time. A Maximum of 8 different SDN keys can be programmed to a Secretary extension. Supports work environments where one secretary handles calls for multiple Bosses.

40. Ver 3.10: Key PBX Feature Highlights 3/6 Multi-line Key Feature � (PDN / SDN Keys) 2/3

41. Ver 3.10: Key PBX Feature Highlights 4/6 Multi-line Key Feature � (PDN / SDN Keys) 3/3

42. Ver 3.10: Key PBX Feature Highlights 5/6 Walking Extension support for IP-Extension and IP-SoftphoneIn addition to DPT and SLT � the enhancement now allows any DPT/SLT user to use any IP-PT or IP-Softphone as their own desk extension by using their assigned extension PIN code. Users can walk up to any IP phone, or IP Softphone and can login and change the extension number to their own DPT/SLT for temporary use. To enable this feature � users need to enter feature number (*727) + their own telephone extension number (e.g. 201) + assigned PIN code. Solution Benefit: This feature provides a higher level of flexibility for managers, team leads, or other employees whose job requires regularly moving around the office, or visiting branch sites within an organisation. The managers or any power user can then use any available IP extension, or IP Softphone to temporarily make or receive phone calls. As an example � a manager can walk up to an IP phone in a conference room that is limited to make only extension to extension calls, and after enabling walking extension � and setting the IP phone to their own extension � they can easily have all their calls routed to them as well as make outside, or international calls. This feature also allows the company to keep tabs on all calls made from extensions.

43. Ver 3.10: Key PBX Feature Highlights 6/6 Walking COS changes CLIP number An extension user can change their Class of Service (COS) by using Walking COS feature (*47 + extension number + PIN). The extension will then send different CLIP number depending upon which COS they are logged in as.