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Library services in the flow: the network reconfigures everything

Library services in the flow: the network reconfigures everything Lorcan Dempsey Wyoming Library Association Cheyenne, September 13 Network user environment institutional operating environment Part 1 : Network use environment Part 2 : Operational environment

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Library services in the flow: the network reconfigures everything

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  1. Library services in the flow: the network reconfigures everything Lorcan Dempsey Wyoming Library Association Cheyenne, September 13

  2. Network user environment institutional operating environment

  3. Part 1: Network use environment Part 2: Operational environment Part 3: Discovery and disclosure. The example of the catalog

  4. Part 1: The network use environment

  5. Getting things done Workflow

  6. Brand is the new real estate

  7. The rich get richer

  8. Discovery happens elsewhere

  9. Some findings

  10. e-mail Search Browse/ purchase items Browsed / purchase books IM Online banking Read a blog Online question service Used chat rooms Search/borrow from library site Read e-books Dating site Social networking Social media Created Web page/site Contributed other's site Blogged or online diary/journal Business-related social networking What We Do Online Browsing 93% 85% 77% 56% 51% Interacting 58% 45% 40% 21% 20% 15% 10% Creating 28% 28% 20% 20% 17% Total General Public 6% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

  11. The Wave – Social Spaces Social Networking Social Media

  12. ~18 months old No FaceBook, MySpace Library?

  13. Libraries will need to plan for and build services that fit new researcher work habits, with an emphasis on the flexibility and remixing of their content and services. …. … The findings are that researchers are adopting social network technologies very fast and so far they have done so on their own: the library has effectively been bypassed. Researchers use of academic libraries and their services. Swan A and Brown S

  14. University of Minnesota http://www.lib.umn.edu/about/mellon/KM%20JStor%20Presentation.pps

  15. Starting an information search Only 2% of college students start their search at a library Web site. Respondents were asked to indicate, from a list of 16 electronic resources, which they typically use to begin an information search. Among total respondents, 84% of information searches begin with a search engine and 1% begin at a library Web site. College Students

  16. Trustworthiness of library sources vs. search engines Over half (53%) of college students indicate a similar trust of search engines as with library resources.

  17. Chris Beckett http://www.scholinfo.com/presentations/2006/8/10/the-new-world-order-in-collection-development-the-commercial-perspective.html

  18. Now: Federated access to multi-institutional holdings with support for personal collection-building and sharing

  19. Some implications

  20. Get in the flow Then: the user built their workflow around the library Now: the library must build its service around the user workflow

  21. Compete for attention Then: resources were scarce and attention was abundant Now: attention is scarce and resources are abundant

  22. Website > workflow Then: people consumed information resources Now: people construct digital identities online: gather, create, share

  23. Fragmentation = low gravitational pull

  24. Increase the impact of libraries Reduce unnecessary fragmentation and redundancies Put libraries at the point of need Make the network work for libraries Build the library brand on the network Create systemwide efficiencies

  25. Webscale … A library experience which matches the experience of the web?

  26. Comprehensive Short path from discovery to fulfilment Traverse from personal to global Machine interface: scale with use Navigation Adaptive Recombinant

  27. Part 2: The library operational environment

  28. Network level workflow Google, … Personal Workflow RSS, toolbars, .. Institutional Workflow Portals, CMS, IR, … … Integrated local user environment? Library web presence Resource sharing, … library Consumer environments Management environment Bought Licensed Faculty& students Digitized Aggregations Resource sharing

  29. But …

  30. Metasearch Resolver Catalog Repositories … Digital Research&learning outputs Licensed Print ERM Knowledgebase … Repositories … ILS

  31. User environment Switch: delivery, routing, resolution … Management environment

  32. mmmm….

  33. Unified workflows across materials? • Move to the network/group level? • Then • Cataloging/resource sharing • Electronic journals • Now • ?? Repository • ?? Offsite storage • ?? ERM • ?? • ??

  34. Part 3: From discovery to disclosure

  35. Local Discovery Environments • Shared Discovery Environments • Syndicated Discovery Environments • Leveraged Discovery Environments Require disclosure Remember: focus on catalog

  36. Local Discovery environment • Some (not necessarily aligned) motivations • Make data work harder • Integrate access to locally managed resources • Escape from ILS limitations • NCSU • Rochester • SOLR • Worldcat 2.0 • Primo • Encore …

  37. Making data work harder: simple search followed by rich navigation and participation

  38. Glancability

  39. Some remarks • How does MARC data play with other data • Subjects, authors, .. • Historic investment in structure? • Duplicate cost? • Relationship to Metasearch?

  40. Shared discovery environment • Increase impact • Create gravitational pull • Aggregate demand and supply • Reduce costs

  41. Some comments • Integration of discovery to delivery becoming essential • A move to shared environments seems more likely with increased ability to ‘view’ different levels • Increased gravitational pull: greater use of collections • Growing evidence • Integration of materials?

  42. Syndicated discovery experience • Syndicate data or service or links

  43. RSS Portlets APIs, Protocol-based Projects Sakailibrary … Syndicating services Not as rapid as one might expect?

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