MGT 521T Expert Level / snaptutorial.com

1. MGT 521T Practice Chapter 1 For more classes visit www.snaptutorial.com An intrapreneur is someone who works inside an existing organization who sees an opportunity for a product or service and mobilizes the organization’s resources to try to realize it. This person might be a researcher or a scientist but could also be a manager who sees an opportunity to create a new venture that could be profitable. 1) The managerial function of ________ involves monitoring performance, comparing it to goals, and taking corrective action when needed. 2) 3) what are the two types of entrepreneurship? Because they are willing to take risks in the pursuit of new opportunities, including the risk of personal financial failure, _____ need the confidence to act decisively. 4) According to your book, which two statements are true about nonprofit organizations? 5)

2. Managers who are responsible for several organizational activities rather than just one are called ______ managers 6) The organizing function of management consists of arranging tasks, ________, and other resources needed to accomplish work. 7) Which of the following is the BEST description of an organization? 8) 9) Which of the following are classified as softskills? 10) What are some of the potential rewards of getting a management degree and following a career in management? Choose all that apply 11) Alisha is a senior partner in a law firm. She has given Victoria, a new associate fresh out of law school guidance and advice to help her grow in her carrer. Alisha would be described as? 12) Management is defined as the efficient and effective pursuit of organizational goals accomplished by engaging in all of the following functions EXCEPT: 13) Which two of the following accurately characterize artificial intelligence (AI) in the workplace? 14) The challenge of managing for _____ refers to the idea that managers need to maximize the contributions of employees of different genders, races, ethnicities, and age groups 15) After purchasing a small company in china, Linda’s US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with teir new coworkers in china. Linda’s company was responding to the result of _________

3. 16) In terms of management levels, managers who make short-term operating decisions and direct the tasks of nonmanagerial personal are called _______ managers 17) Which of the following is an example of a top manager? 18) Natalie was recently promoted to a management position and was elated to learn she would receive a 15% pay increase. Which type of reward is she receiving? 19) What are two examples of a mutual-benefit organization? 20) Which of the following managers is demonstrating the management function of planning rather than organizing? Controlling, or leading? 21) According to Mintzberg, which of the following would be characterized as a manager’s informational roles? 22) According to Mintzberg, what are two of decision-making roles of a manager? 23) which of the following employees is an example of a functional manager? 24) which of the following groups is BEST known for being action oriented and impatient to get things done as quickly as possible? 25) John P. Kotter’s 1999 research shows that compared to the number of hours mintzberg found managers working, it was more common for managers to work just under ______ hours a week 26) According to Mintzberg’s findings, which of the following statements regarding a manager’s communication is TRUE?

4. 27) Which two statement accurately reflect what Mintzberg found regarding managers’ time? 28) Russ is the project manager of a multinational team with members in Ireland, Malaysia, and the United States. Once a week, the team meets by using video and audio links along with computers so that they can see, hear and talk with one another. What technology does this BEST describe? 29) As a sales manager, ken knows that in order to achieve his company’s sales goals he will need to make the best use of the limited resources available to him. Which aspect of management is ken practicing? 30) The advent of cloud computing has made it possible for employees to 31) A(n) ______ sees an opportunity for a new product or service and launches a business to try to realize it. 32) While an entrepreneur has what it takes to start a business, it is the role of a _______ to grow or maintain that business. ************************************************* MGT 521T Practice Chapter 2

5. For more classes visit www.snaptutorial.com Which of the following is a synonym for Douglas McGregor’s Theory Y? 1) Which of the following approaches to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers? 2) What are the two branches of the classical viewpoint of management? 3) Frederick Taylor based his management system on motion studies. In these studies, he broke down each worker’s job based on ________. 4) Scientific management is the study of work methods to improve the productivity of ____. 5) Frederick Taylor based his management system on motion studies. In these studies, he broke down each worker’s job based on ______. 6) Henri Fayol is credited with being the first person to _____ management behavior. 7) 8) Which of the following statements is correct regarding an open system?

6. 9) Operations management focuses on _______. 10) What are the two branches of quantitative management? 11) A supervisor who considers employees to be irresponsible and wanting to be led rather than wanting to lead would be characterized as a theory X manager. 12) Management science focuses on the use of _____ to aid in problem-solving and decision-making. 13) Which of the following are components of total quality management (TQM)? 14) Maslow’s hierarchy of human needs proposes that people are motivated by which of the following needs? 15) In terms of the systems viewpoint, the resources a company needs to make its products are known as inputs. 16) Frederick Taylor believed that more efficient workers should be paid higher wages than their lower-performing coworkers, a system referred to as the _____ system. 17) Identify the two theorists who contributed the most to the human relations movement. 18) One way a company adds value to its products is by making sure the products are of high quality, meaning that they meet customer needs better than competitor’s products do. 19) The goal of quality assurance is ______. 20) A(n) ______ system is characterized by the fact that it receives minimal feedback from the external environment.

7. 21) According to the systems perspective, transformational processes are responsible for turning 22) Which of the following would be characterized as outputs according to the systems viewpoint? 23) Which of the following statements are true of a learning organization? 24) A(n) _____ organization actively creates, acquires, and transfer knowledge within itself and is able to modify its behavior to reflect new knowledge. 25) Which of the following is a synonym for what Frederick Taylor called “soldering”? 26) According to the systems perspective, transformational processes are responsible for turning 27) A set of interrelated parts that operate together to achieve a common purpose is called ____ 28) Managers with a systems viewpoint see their organization both as a collection of subsystems and a part of a larger environment. 29) Which of the following viewpoints are specially aspects of the contemporary perspective of management but not of the historical perspective? 30) According to the ______ viewpoint, a manager’s approach should vary according to the individual and the environmental situation. 31) In which ways did Munsterberg suggest that psychologists could contribute to industry?

8. 32) Which two individuals helped pioneer administrative management theory? 33) The quality-management viewpoint includes which three of the following concepts? 34) Which type of management encourages managers to make facts and logic the foundation of their approach to decision-making? 35) Kendrick believes that it is important to understand why his employees take certain actions because this allows him to motivate them to get the job done. Which managerial viewpoint does Kendrick possess? 36) When Joseph Juran referred to the idea of “fitness for use,” he was considering how a product would _____. 37) Within the systems perspective, what four of the following are considered parts of a system? 38) The Strategy for minimizing errors at each stage of production is called _____. 39) Which of the following disciplines would be used in strategic management to attempt to understand how organizations, with their relatively simple structures, adapt to their environments? 40) Which of the following brought attention to the importance of workers as social beings and eventually helped lead to the human relations movement of the 1950s and 1960s? 41) Which one of the following BEST describes the major contribution of McGregor’s Theory X and Theory Y to management?

9. ************************************************* MGT 521T Practice Chapter 5 For more classes visit www.snaptutorial.com Mallory advised the management team that to increase sales, the company planned to target the new product to 12-18 years old males. They would be implementing a marketing plan over the next nine months to achieve their goal. The marketing plan is an example of a(n) ---- plan that helps the company achieve a stated goal. 1) What are the three types of goals used in planning that become the hierarchy for the means end chain? 2) When referring to SMART goals, which of the following terms are represented in the acronym “SMART”? Check all that apply. 3) A goal that is too vague, lacks detail, and is too general is missing which aspect of SMART goal criteria? 4)

10. When strategic goals align with one another across all levels of the business in order to contribute to overall corporate success, the business is successfully following a strategy of creating______. 5) 6) Identify the advantages to establishing deadlines. Check all that apply. 7) In terms of SMART goals, an “attainable” goal is _______. The two planning steps in the planning/control cycle involve_________. 8) Several managers of a city messenger service wanted to improve the reliability of the service. Which of the following would correspond to creating a measurable goal? 9) 10) Goals that are challenging but are realistic and achievable within the scope of the resources available satisfy which aspect of SMART goal criteria? 11) A goal that establishes a desired outcome, rather than the activities or tactics to achieve it, specifically meets which characteristic of a SMART goal? 12) Stephen, a sales manager, is working to establish a SMART goal to increase sales by more than the previous year’s increase. This would correspond to which characteristic of a SMART goal? 13) Corey is creating a business to sell neckties. As part of his planning, he wants to set up a business model. The business model should ______. 14) Without having a plan in place, managers may focus only on _____ instead of keeping long range view and anticipating new opportunities.

11. 15) In a/an __________, goals are arranged in a hierarchy because the accomplishment of lower levels goals leads to the accomplishment of higher level goals. 16) Which three of the following would be included in firm’s business model? (Select all that apply) ************************************************* MGT 521T Practice Chapter 6 For more classes visit www.snaptutorial.com Anita felt that it was important for her taxi company to continually measure itself against its best competition. She kept track of the number of rides per hour and turnaround times for all her drivers and compared it to that of the high-performing taxi group in the next town. Anita is using the process of benchmarking to compare her company with another. 1)

12. 2) Which of the following are part of porter’s five competitive forces? Identifying an emerging market where there are currently no competitors would be considered an organizational ------- in a SWOT analysis. 3) In terms of a SWOT analysis, organizational ----- are environmental factors that hinder an organization’s achieving a competitive advantage. 4) The skills and capabilities that give the organization special competencies and competitive advantages in executing strategies in pursuit of its mission are called organizational ------ 5) Environmental factors that an organization may exploit for competitive advantage are called organizational ------. 6) When applying SWOT analysis, which of the following demonstrates an external opportunity that the company may exploit? 7) Which of the following would be included in the contingency planning process? 8) If a company is to survive, it must keep track of what its competitors are doing through competitive 9) 10) Environmental scanning is the careful monitoring of an organization’s internal and external environments to detect early of opportunities and threats that may influence the firm’s plan. 11) When considering SWOT analysis, which of the following is an example of an organizational weakness?

13. 12) Specialty stores with high-end products such as cartier jewelry offer products that are of unique and superior value compared to those of competitors. This is an example of the ------ different strategy, one of porter’s competitive strategies. 13) In a single-product strategy, a company operates separate businesses that are related to one another. 14) Which of the following is a kind of diversification strategy? 15) Which of the following demonstrates an advantage of diversification? 16) A blue ocean strategy does which two of the following? 17) According to the BCG matrix, a company will do better in a ----- market in which it has a high market share. 18) Taylor told her management team that there was an opportunity to develop a new product to compete against a similar, rival product with quality control problems. Which part of the strategic management process would be an example of? 19) Strategy ----- is the process of choosing among different strategies and altering them to best fit the organization’s needs. 20) Putting strategic plans into effect is referred to as ----- 21) SWOT analysis and benchmarking would be activities a company uses in which step of the strategic management process? 22) Which of the following questions should be answered “yes” by a company’s vision statement? Check all the apply.

14. 23) When pursuing a cost-focus strategy, a company would target a narrow(wide or narrow?) market. 24) Place the steps in the strategic-management process in the correct order, with the first step listed at the top. 25) In what steps of the strategic-management process is Isabella working if she is preparing the long-term goal of what her company is to become? 26) In which of the core processes of business developed by Bossidy and charan would a company ask “who is my competition?” and “How will my business make money on a sustainable basis?” 27) Within the core business process of -----, an organization provides a path for the company to follow and defines short-term objectives for the major activities in which the organization will engage. 28) Which stage of the strategic management process is taking place when Stefan decides that his company must go through with building the new plant even though his production engineers think that redeveloping the existing plant is a better option? 29) According to Bryan Barry, there are four things a manager can do keep a strategic plan on track. Select all that apply. 30) ------ is the process that helps align the last two phases of the strategic-management process: strategic implementation and strategic control. 31) When a company puts its strategic plan into effect, it is in the process of strategy ------ 32) Which of the following statements about execution are true?

15. 33) When discussing strategic management, effective execution requires managers to build a foundation for execution within several core processes. Identify these core processes below. 34) A values statement should include which of the following? 35) Business units that have slow growth but high market share are considered to be --------by the BCG matrix. 36) Operating several businesses in order to spread the risk is the goal of a diversification strategy. (Remember to type only word in the blank.) 37) Selling several products that are not related to one another under one ownership describes a(n) ----- strategy. 38) A gas station that sells food, souvenirs, and t-shirts is operating with a ------ strategy. 39) The organization’s mission statement expresses the organization’s purpose or reason for being. 40) Ash has been asked to write a statement to describe what the organization stands for, or its-----. 41) Pizza express is planning on increasing market share by increasing its delivery radius. This is part of its ----- grand strategy. 42) A growth strategy that focuses on increasing market share or profits by innovating improvements in products or services is called a(n) ----- strategy. 43) When Johnson & Johnson promoted its baby shampoo as a gentle cleanser suitable for adults, it did this without changing the formulation

16. of the product. Which type of common grand strategy does this exemplify? 44) The main benefit of a single-product strategy is ------. 45) The risk of a single-product strategy is -------. 46) Which two of porter’s competitive strategies are appropriate when addressing a narrow market? Choose all that apply. 47) Companies pursuing a cost-relationship strategy keep costs/prices----- those of competitors and target a ------ market. 48) Porter’s competitive strategy that seeks to offer products or services that are of a unique and superior value to those of competitors and that target a wide market is referred to as 49) One of three common grand strategies, a defensive strategy(also called retrenchment strategy) involves a reduction in the organization’s efforts. 50) Porter’s competitive strategies include which of the following? 51) The use of brands to make a company stand out from its competitors is part of the----- strategy. 52) Which of the three common grand strategy involves little or no significant change? 53) A growth strategy involves expansion in some aspect of the business, such as sales revenues, market share, number of employees, or number of customers or clients served.

17. 54) While Starbucks sells many type of coffee products, Connie’s coffee house only sells one type of coffee. The two companies are both selling coffee but in different ways. This is an example of ---. 55) Which of the following is an example of a strategic position that recognizes “broad needs, few customers”? 56) Identify the three key principles that underlie strategic positioning. ************************************************* MGT 521T Practice Chapter 8 For more classes visit www.snaptutorial.com An organization with many levels and narrow spans, meaning managers have few people reporting to them, are referred to as______ organizations.

18. On an organization chart, line positions are designated by a ______ line, whereas staff positions are indicated by a ______ line. John works at an organization where he supervises three people in the department. The important decisions are made by the company president. What type of authority is it? Which of the following are characteristics of decentralized authority? In the common elements of organizations, ______ unifies employees or members and gives everyone an understanding of the organization's reason for being. In the common elements of organizations, ______ is the coordination of individual efforts into a group-wide or organization-wide effort.

19. In the manufacturing plant that Devon works at, there are fifteen different work stations that make individual parts. These parts are then forwarded to four additional stations for final production. Devon's manufacturing plant demonstrates____. A control mechanism for making sure the right people do the right things at the right time is called hierarchy of authority or ____. A _____organization is defined as one with an organizational structure with few or no levels of middle management between top managers and those reporting to them. Liam is frustrated at work. He not only has to report to his supervisor, Noreen, but he also has to report to her manager because Noreen works at home three days each week. Liam would prefer to report to just one person. He would like a company that stresses ____.

20. The number of people reporting directly to a given manager is called ______. ____managers have decision-making authority and usually have people reporting to them, whereas_____ positions provide advice, recommendation and research. Trisha owns a small sweater production facility, For each sweeter they sell, they provide one at no cost to a child in need. Her ten employees understand that while their job is to make sweaters, their reason for being is to supply sweaters to children in need. What common element does this demonstrate? Which of the following are characteristics of an organization with a simple structure? When a nonprofit educational institution groups people by work specialty such as Faculty or

21. Administration, this is called a(n)____structure. When a nonprofit educational institution groups people by work specialty such as Faculty or Administration, this is called a(n)____structure. At the bank Danny works at, there are three separate departments for consumer loans, mortgages, and business loans. What type of divisional structure does this represent? A type of organizational structure, which combines functional and divisional chains of command in a grid so that there are two command structures, vertical and horizontal; is called a______ structure. In a ____design, teams are used to Improve collaboration and wok within an organization by breaking down internal barriers. A(n)____ organization is a fluid, highly adaptive organization whose members are Linked by information technology and collaborate on common tasks.

22. An organization whose members are geographically apart, usually working with e-mail and other forms of information technology, while often appearing to customers and others to be a single, unified organization with a real physical location is using a____. When people with diverse occupational specialties are put together in formal groups by similar products or service. customers or clients, or geographic regions, t is called a____ structure. Which type of organizational culture would be likely to Increase job satisfaction amongst ts employees by fostering employee Involvement? Which of the following descriptions best fits the adhocracy organizational culture?

23. Susan's company is very customer service oriented The culture is focused on the external environment and driven by competition and a strong desire to deliver results. She has been Rewarded for her hard work and attentiveness to customers' needs with numerous promotions This is an example of a(n)____Culture. The type of organizational culture that has an internal focus and values stability and control over flexibility is a(n)____culture. When walk into the People's Bank, they are greeted by a smiling employee who asks "How can the bank serve you today?" What type of observable artifact of the organization's culture does this message represent? The CEO's speech focused on how the organization was created to fulfill needs in the community. This is an example of a______ used to transmit culture.

24. Enrique is a person everyone in the office looks to for guidance because his success customers embodies the values of the organization. Enrique is an example of a _____. Which of the following would be considered part of an organization's artifacts? Check all that apply. In an organic organization, which of the following occur? Check All that apply. The process of fitting the organization to its environment is referred to as _____ design. The readily apparent symbols and manifestations of an organization's culture are its____. Core beliefs that employees have about their organization, that are part of a company's culture and are difficult to change are referred to as_____.

25. The ____ values represent the values and norms actually exhibited in the organization, Whereas the______ values are the explicitly stated values and norms preferred by an organization. ____values are the explicitly stated values and norms of an organization, often put forth by the firm's founder or top managers. which of the following would be considered part of an organization artifacts? Check all that apply. Organizational designs can be categorized three basic types: ______ designs, horizontal designs, and designs that open boundaries between organizations. The part of an organizational chart that shows different jobs or work assignments is called____. Jason works at a small company. He and three other employees report to Gloria. She and Ben then report to the owner. This is an example of _____ authority.

26. A box-and-lines illustration showing the formal lines of authority and the organization's work Specializations is called a(n)____chart In Chester Barnard's classic definition, a system of consciously coordinated activities or forces of two or more people is known as a(n)_____. which two of the following are part of the drivers and flow of organizational culture? Kerry told her two new employees that the office was professional but casual. She expected her employees to get the job done but it was perfectly fine to socialize with co-workers during the day. Kerry is discussing the______ of the company. An organizational______ is someone whose accomplishments embody the values of the organization and whose accomplishments are put forth to motivate other employees to do the right thing.

27. A______ is a narrative based on true events, which is repeated to emphasize a particular value. The extent to which your personality and values match the climate and culture in an organization is referred to as the______. Which of the following would be considered part of an organization's artifacts? Check all that apply. Trina knew her company would have to be creative and quickly respond to the demand for GPS In every rental car if they wanted to keep ahead of the competition. She wants to use Innovation to enhance her company's growth. This exemplifies a(n)______culture. A ____culture has an internal focus and values flexibility rather than stability and control.

28. Research shows that employees have more positive work attitudes in organization's with a(n)____culture. The process by which people learn the values, norms, and required behaviors that permit them to participate as members of an organization is known as organization_______. Activities and ceremonies, planned and unplanned, that celebrate important occasions and accomplishments in an organization's life are known as rites and____. ************************************************* MGT 521T Practice Chapter 9

29. For more classes visit www.snaptutorial.com MGT 521T PRACTICE CHAPTER 9 1. The process is the screening of job applicants to hire the candidate. When Marissa applied for a position at Blake products, she was asked to provide the names and telephone numbers of three people who would be able to speak about her work performance at her last job. Which of the following selection tools does this BEST describe? 2. “There’s a lot of room for people to grow with this organization”, hiring manager Myranda told the applicant. “But we expect a lot out of employees as well, and there can be some late nights and weekend work when we’re trying to make a tight deadline”. Which of the following does this BEST describe? 3. Individuals who are asked to provide assessments of former employees are known as 4. During the interview, hiring manager Susan asked job applicants whatever questions popped into her head, with no systematic scoring procedure for their answers. This is an example of a(n) interview. 5. Before she began interviewing candidates for a sales position, Sonja prepared a written set of questions based on the job description 6.

30. and planned to ask each of the candidates the same questions in order to better compare their answers. Based on this information, it appears that Sonja was planning to conduct a(n) 7. During a(n) interview, the interviewer explores what the applicant has actually done in the past. When he applied for an clerical position at Halewood Manufacturing, Tyrone was asked to complete an employment test that assessed his keyboarding skills as well as his mathematical skills. What type of employment test did Tyrone complete? 8. During his interview at Rickson Electric, Hal was handed a malfunctioning switch, given a toolbox and asked to fix the switch. What kind of employment test this describe? 9. 10. Adjustment, energy, sociability, independence and need for achievement are measured on tests. 11. One of the employment tests Jane had to complete as part of the selection process was an online assessment that asked questions such as, “During the past 12 months, have you been given too much change by a cashier and kept the money?” and “how many times did you cheat on an exam during your senior year of high school?”. Based on these questions, it would appear that Jane completed a(n) test. 12. True or false: Organizations are increasingly relying on algorithms and analytics to make hiring decisions. 13. Involves attracting applicants for vacant jobs from outside the organization. 14. Unfortunately, bullies often display which of these characteristics?

31. 15. List the steps in the performance management process in correct order, with the first step listed at the top and last step listed at the bottom. 16. Kevin continuously helps his employees improve their work through reviewing their performance and providing consequences. These are two steps of management. 17. The national procedures whereby employees may vote to have a union and collective bargaining. labor Relations Board enforces 18. Match the type of sexual harassment to the correct description. 19. Match the element of compensation with its description. 20. The economic or productive potential of strong, trusting and cooperative relationships is referred to as capital . 21. Which are the following are approaches to affirmative action that an organization can take to achieve equality of opportunity? Check all that apply. 22. The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called 23. When workers attempt to organize, they first must get other workers in their organization to sign authorization cards which designate a specific union as the workers’ bargaining agent. However, the union cannot ask the employer for official recognition until at least % of workers have signed authorization cards. 24. When Keisha started her new job, she went through to help her transition and fit smoothly into the job and organization. The

32. company is small so this process consisted primarily of employees welcoming her, “showing her the ropes”, and inviting her to the annual picnic that was coming up soon. 25. Which TWO of the following are advantages of a forced ranking performance review system? 26. Which two of the following are concerns that a manager should consider when an employee is promoted? 27. A job the job does and how and why he or she does it. summarizes what the holder of 28. Under the 1947 Taft-Hartley Act, individual allowed to pass legislation outlawing union and agency shops. (type only one word.) are 29. The action by which workers vote on whether to accept or reject the terms of the contract negotiated by the union after collective bargaining is called 30. Jim’s perception of his employees’ traits and behaviors is known as a(n) appraisal. 31. Derrik is the manager of a large restaurant. Three times a week, he shadows his servers to observe their flow of work and see how they service the customer. Derrik is understanding the basic elements of the server’s job by participating in job 32. It is illegal to use which of the following as the basis for hiring and promotion decisions? Check all that apply. 33. In a are ranked against one another and grades are distributed along some sort of bell curve. , all employees within a business unit

33. 34. Taylor, the human resource manager at a large manufacturing firm, wants to fill an entry-level management position with an internal candidate if possible. To help her determine current employees’ qualifications in terms of education, training and experience, she consults the organization’s 35. Which of the following laws gave employees legal rights to examine letters of reference concerning them? 36. Which of the following are typical reasons for which employees might me transferred? 37. What are the three steps managers should take to avoid being sued for wrongful termination? 38. A labor protect and advance members’ interests by bargaining with management over job-related issues. is an organization of employees formed to 39. A human resource organization’s employees by name, education, training, languages and other important information needed to identify qualified individuals for opening within the organization. is a listing of the 40. A clause in the collective bargaining agreement that ties future wage increases to increases in the cost of living is known as the clause. 41. Playing games and doing simulations to learn job related skill sets away from the workplace are examples of training. 42. A performance appraisal is likely to contain which two of the following types of information?

34. 43. A(n) and based on performance standards that have been established in advance. is conducted at specific times throughout the year 44. Without using a planned evaluation form, Susan occasionally meets with employees and offers them______ appraisals to let them know where they could correct or improve their job performance. 45. Scott is a manager at a large electronics company. His primary role within the organization is to plan for the " people needs" of the business, and then attract, develop and retain an effective workforce. Scott is involved in______ management. 46. The economic or productive potential of employee knowledge, experience, and actions is referred to as ______capital . 47. A(n)_______ worker is someone whose occupation is principally concerned with generating or interpreting information as opposed to manual labor. 48. Developing a systematic, comprehensive strategy for understanding current employee needs and predicting future employee needs is referred to as______ human resource planning. 49. when considering the staffing an organization may need, it is better to assume that the organization will________. 50. which of the following actions would qualify as sexual harassment? Check all that apply. 51. In which step of the training process does the trainer identify if there are gaps in what new employees need to know and if those gaps can be filled by training?

35. 52. Anton's company has undergone a massive reorganization, and hundreds of jobs have been permanently eliminated, along with Anton's job, which of the following BEST describes Anton's dismissal? 53. Don was temporarily dismissed from his company because sales are slow. When the sutation improves at the company, he will likely be brought back as an employee. This is an example of being____. 54. A human resource _______ is a listing of the organization's employees by name, education, training, languages, and other important information needed to identify qualified individuals within the organization. 55. Identify the items that are included in negotiations between managment and employees while they are engaged in collective bargaining. 56. Which law established a minimum wage for workers, set limits for child labor, and established overtime pay? 57. Which legislation gave rise to the establishment of the Equal Employment Opportunity (EEO) commission? 58. if employers use a test to try to predict future job performance, it is vital that the test have ______ to ensure that it actually measures performance related to the job and is free from bias. 59. Dax is an assembly line worker at an automotive plant. He is paid $14.50per hour. This amount reflects the ______ of Dax's job. 60. samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, Quarterly performance bonuses, and stock options.

36. 61. Nicole receives ______, such as sick-leave days vacation days, free parking, from her employer. 62. Which of the following are methods of external recruiting? 63. Which is the most effective source for external recruiting according to human resource professionals? ************************************************* MGT 521T Practice Chapter 14 For more classes visit www.snaptutorial.com MGT 521T Practice Chapter 14

37. A servant leader would display which of the following characteristics? Check all that apply. 1. 2. To create effective managers, companies should Leadership that focuses on clarifying employees’ roles, explaining task requirements and providing rewards or punishments based on performance is called 3. leadership Which of the following would be categorized as relationship- oriented behaviors? Check all that apply. 4. 5. Is leader behavior that is focused primarily on group members’ needs and desires and directed at creating mutual respect or trust.

38. 6. The model holds that an effective leader makes desirable rewards available to workers and increases workers’ motivation by clearly outlining the behavior that will help them achieve those goals and rewards. The ability to influence employees to voluntarily pursue organizational goals is known as 7. In order to be effective, a person employing influence tactics should do which of the following? 8. Leadership behavior is described as either task-oriented, relationship-oriented, passive or 9. 10. Match each style of leadership behavior (at left) as defined by path-goal theory with the statement(at right)that best corresponds to it. 11. Under Fiedler’s model the level of influence a leader has in his or her immediate work environment is called control.

39. 12. According to research findings, followers seek and admire leaders who create feelings of which of the following? Check all that apply. 13. According to Fiedler, the dimension of situational control referred to as task perform unambiguous, easily understood, routine task. (remember to type only one word in the blank.) is the extent to which subordinates 14. Leaders who exhibit and setting goals to maximize output and efficiency. behavior focus on clarifying tasks 15. A decision can’t produce predictable results because he or she can’t really influence outcomes. -control situation is one in which a leader’s 16. Which leadership model examines the quality of relationships between managers and subordinates and suggest that leaders have different relationships with different subordinates?

40. 17. Identify forms of task-oriented leadership behaviors. Check all that apply. 18. The path-goal theory of leadership identified two environmental factors that cause some leadership behaviors to be more effective than others: task structure and 19. Which of the following are environmental factors identified in the path-goal leadership theory? Check all that apply. 20. Which of the following are employee characteristics identified in House’s path-goal leadership model? Check all that apply. 21. According to Fiedler’s contingency leadership model, which of the following are seen as leader orientations or styles? 22. Which of the following are environmental factors identified in the path-goal leadership theory? Check all that apply.

41. 23. Which of the following are likely characteristics of transformational leaders? Check all that apply. 24. Workers at the factory walked out in a show of solidarity when one of their colleagues was fired, and they refused to return to work until he was reinstated. What influence tactics were the workers using? 25. A sales engineer tells a potential client, “this is state-of-the-art technology and it will streamline your inventory process.” What form of persuasion is the sales engineer using? 26. Research demonstrates that transformational leadership yields positive results in several areas, including which of the following? Check all that apply. 27. Connor wanted to help Chris with a new, potentially profitable client’s portfolio. Connor reminded Chris that since he was instrumental in getting Chris hired, he owned him a favor. This is an example of the influence tactic.

42. 28. According to Fiedler’s contingency leadership model, which component of situational control is deemed as the MOST important? 29. Deb is frustrated because while she assigns responsibilities to members of her staff, the human resource director makes any final decisions about staff bonuses. Which aspect of situational control is Deb is concerned with? Is the ability to gather human, informational and other resources to get something done. 30. 31. What type of organizational culture is more likely to foster transformational leadership? 32. Which of the following are characteristics of being a leader rather than a manager?

43. 33. Candidates for the management development program at GenCo Enterprises must first complete a personality assessment to determine their suitability for a leadership role. Based on this, it would appear that GenCo believes in the approach to leadership. 34. Which of the following are implications that are offered by House’s revised path-goal theory? 35. Frank asked a coworker for help on a project by saying, “I’m asking this as a friend. This is what friends do for one another. Can I count on you?” Frank is using which type of influence tactic. 36. Which of the following is NOT considered a “hard” influence tactic? 37. Which of the following is NOT considered a “soft” influence tactic? 38. The quote “Flattery will get you everywhere” demonstrates the effectiveness of which influence tactic?

44. 39. Within situational control, the extent to which a manager has or does not have the support , loyalty and trust of the work group is known as . 40. According to Fiedler’s contingency leadership model, in which of the following situation will a relationship-oriented leadership style be optimal? 41. Is the right to perform or command; this right comes with the supervisor’s job. 42. True or false: House’s revised path-goal theory has been tested enough to verify its overall conclusions. ************************************************* MGT 521T Week 1 Apply Assignment

45. For more classes visit www.snaptutorial.com MGT 521T Week 1 Apply Assignment ************************************************* MGT 521T Week 1 Discussion Four functions of Management Model For more classes visit www.snaptutorial.com

46. Week 1 The four functions of management model has been criticized as being irrelevant to today’s managers. Do you agree or disagree with the critics who question the relevance of this model? Explain your answer and support your position. · ************************************************* MGT 521T Week 1 Practice Knowledge For more classes visit www.snaptutorial.com MGT 521T Week 1 Practice Knowledge

47. ************************************************* MGT 521T Week 1-6 All Discussions For more classes visit www.snaptutorial.com MGT 521T Week 1 Discussion Four functions of Management Model MGT 521T Week 2 Discussion Organizational Goals MGT 521T Week 3 Discussion Benefits of Organizational Restructuring MGT 521T Week 4 Discussion Effective Leadership Theories MGT 521T Week 5 Discussion The Value Of Business Rankings MGT 521T Week 6 Discussion Organizational Innovation *************************************************

48. MGT 521T Week 2 Apply Assignment For more classes visit www.snaptutorial.com Alicia, a district manager for a global retailer, is traveling to different stores in her district to discuss with store managers, how to increase profitability for the rest of fiscal year. What is Alicia doing? As a manager, you meet with each of your team member quarterly to review their progress toward their written and agreed-upon goals. -------- --------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------- ---- what is your best course of action with Claire? Dave owns several computer repair shops across the Midwest, and he has set a goal for his company of cutting costs in all his locations over the next three years. Dave has set a(n) An organization's vision statement needs to describe Sales this year at Donna's Pawn Shop have been high, and based on several factors, Donna projects next year's sales to also be good. However, even with her forecast of continued strong sales, Donna and her business partner need to develop a plan in case sales drop

49. unexpectedly. ________ is the type of planning for alternative future conditions. Zara’s identification of customer needs can be categorized as which planning and strategic management step? Why did Zara choose to take a chance and pre-order much less of the coming season’s designs than its competitors? Decisions that retail managers make on which products to pull from the floor and which products to order more inventory are considered as Zara’s goals should have all of the following characteristics except Making periodic deliveries of products to each Zara store is an example of Dave owns several computer repair shops across the Midwest, and he has set a goal for his company of cutting costs in all his locations over the next three years. Dave has set a(n) Zara’s goals should have all of the following characteristics except ************************************************* MGT 521T Week 2 Discussion Organizational Goals

50. For more classes visit www.snaptutorial.com Week 2 What factors should you consider in determining an organization’s goals? · How would you decide which strategic and operational plans to use to achieve your goals? · Provide an example of a plan you could use to achieve a goal in your current organization. · ************************************************* MGT 521T Week 2 Practice Knowledge For more classes visit