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Call Management can be defined as the process through which inbound calls are routed to call center agents. As such, call management software refers to the tool or system used to manage and control incoming calls and track and optimize telecaller performance.For BPO, how your business interacts with customers is highly important. This is especially true when it comes to telecommunications. BPO, you can effectively track and route calls as well as analyze the behaviour of callers.<br>https://neodove.com/best-call-management-software-for-bpo-nd/
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