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MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System. Chapter 2: Attended and Unattended Installations and Troubleshooting. Objectives. Understand how to perform an attended install of Windows XP Professional Troubleshoot attended installation issues

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MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

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  1. MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Chapter 2: Attended and Unattended Installations and Troubleshooting

  2. Objectives • Understand how to perform an attended install of Windows XP Professional • Troubleshoot attended installation issues • Work with important setup and advanced installation options Guide to MCDST 70-271

  3. Objectives (continued) • Troubleshoot unattended installation issues • Work with WINNT and WINNT32 • Understand service packs and hot fixes Guide to MCDST 70-271

  4. Windows XP Professional Setup: Step by Step • Assumptions • Your computer’s hardware is Hardware Compatibility List (HCL)-compliant • Your computer has no pre-existing operating systems installed • You have the six setup floppies Guide to MCDST 70-271

  5. Windows XP Professional Setup: Step by Step (continued) • Assumptions (continued) • You will select the default or typical settings for this installation • You will be a member of an existing domain • The connecting network offers Internet access to clients Guide to MCDST 70-271

  6. Troubleshooting Installation Problems • Troubleshooting―best practices • Determine what has changed or what is different about environment, system, or situation • Eliminate unlikely or impossible causes to leave only likely and probable causes • Identify and implement a solution based on identified causes Guide to MCDST 70-271

  7. Troubleshooting Installation Problems (continued) • Troubleshooting―best practices (continued) • Test the solution for completeness • Remove or rollback unsuccessful solutions • Repeat Steps 3 through 5 as needed Guide to MCDST 70-271

  8. Troubleshooting Installation Problems (continued) • Installation errors • GUI setup freeze • Media errors • Domain controller communication difficulties • Stop message errors or halting on the blue screen • Hardware problems Guide to MCDST 70-271

  9. Using Log Files • Log files that can be examined for clues regarding cause of installation failures • setuplog.txt and setupapi.log • Setuperr.log • setupact.log • PNPlog.txt Guide to MCDST 70-271

  10. Working with HAL • Any changes to core hardware components of your computer may require you to repair or replace your hardware access list (HAL) • Actions that may cause HAL to no longer function properly: • Installing additional CPUs • Replacing the motherboard • Upgrading the motherboard’s BIOS • Changing the type of physical RAM installed • Reconfiguring the motherboard (via CMOS) Guide to MCDST 70-271

  11. Working with HAL (continued) • If there is significant alteration, a STOP error occurs • To recover, start the system from the Windows XP Professional CD and select Repair the Installation Guide to MCDST 70-271

  12. Using the Upgrade Installation • Upgrade installation may be performed if any of the following is true • System responds poorly to other troubleshooting techniques • It is not possible to boot into Safe Mode • Malfunctioning driver or software upgrade cannot be removed • Registry is corrupted • There has been a significant change to core hardware components Guide to MCDST 70-271

  13. Last Resort―Restarting the Installation Process • If troubleshooting efforts fail or you don’t have time to pursue other options, easiest way to repair a system is to restart the entire installation process • Re-verify that hardware is compatible • Perform a clean install of Windows XP Guide to MCDST 70-271

  14. Last Resort―Restarting the Installation Process (continued) • Keep in mind, this activity will result in complete and total loss of all configuration settings and any installed applications • If the host partition is destroyed or re-formatted, any personal data stored there will be lost as well Guide to MCDST 70-271

  15. Unattended, Advanced, and Customized Installation Options • Answer file • Used to provide the responses to all the setup prompts • Unattended Installations • Often preferred in multiple installations • To initiate, execute WINNT with the /U and /S options, or WINNT32 with the /UNATTEND and /S options Guide to MCDST 70-271

  16. Using the Setup Manager Wizard • Tool used to create UNATTEND.TXT files • Available through the Windows XP Professional Support Tools Setup Wizard • Can create a variety of installation scripts once launched, including: • Uninstall scripts • SYSPREP installation scripts Guide to MCDST 70-271

  17. Creating and Using UDFs • Can create a UDF in a text editor such as EDIT or Notepad • When finished, save UDF as a text file and store it on disk • It’s often helpful to name UDFs for the people using them • Such files are likely to be customized for individuals Guide to MCDST 70-271

  18. Using Remote Installation Service (RIS) • Used to push installations over a network to a client • Can install Windows XP on clients that have a DHCP PXE-based remote boot ROM • Requires that DHCP, DNS, and Active Directory be present and active on a domain Guide to MCDST 70-271

  19. Using Remote Installation Service (RIS) (continued) • RIS can be used: • To install only the basic OS • For deployment of systems that have necessary applications installed and critical settings configured • Remote Installation Preparation (RIPrep) • Utility used to create RIS distributable images of a fully configured prototype computer Guide to MCDST 70-271

  20. Using SYSPREP • System duplication tool used to prepare a hard drive for duplication • Useful when installing Windows XP onto multiple similar systems • Enables Windows XP and installed applications to be deployed quickly on multiple computers Guide to MCDST 70-271

  21. Using SYSPREP (continued) • Can be used with these command-line parameters: • audit • quiet • nosidgen • pnp • reboot • forceshutdown Guide to MCDST 70-271

  22. Troubleshooting Unattended Installations • Answer files―problems • Setup routine is unable to access the answer file • Answer file contains errors • Disk images installation failure due either to: • Failed disk image copy from the source to the destination system • Misconfiguration of the source system • Hardware issue on the destination system Guide to MCDST 70-271

  23. RIS • If failing • Check that PXE-compliant NIC is properly installed and connected to network • If a non-PXE NIC is used, be sure the RIS-boot disk is properly constructed • Verify that RIS client target is compliant with the minimum hardware requirements Guide to MCDST 70-271

  24. WINNT AND WINNT32 • WINNT • 16-bit setup tool • Designed to be launched from DOS and operating systems that rely on DOS • WINNT32 • 32-bit setup tool • Designed to be launched from 32-bit operating systems • Designed for standard and automated installations Guide to MCDST 70-271

  25. Applying Service Packs and Hot Fixes • Service pack • Corrects, replaces, or hides the deficiencies of the original product, preceding service packs, or hot fixes • Hot fix • Similar to a service pack • Addresses a single problem, or a small number of problems • May not be fully tested Guide to MCDST 70-271

  26. Applying Service Packs and Hot Fixes (Continued) • Points to remember • Service packs are cumulative • Make a backup of your system before applying any type of patch • Make sure you have retrieved a patch for the correct CPU type and language version • Always read the readme file and Knowledge Base documents Guide to MCDST 70-271

  27. Applying Service Packs and Hot Fixes (Continued) • Points to remember • Make a complete backup of the Registry • Export the disk configuration data from Disk Administrator • Disconnect all current users, exit all applications, and temporarily stop all unneeded services before installing any service pack or patch Guide to MCDST 70-271

  28. Summary • Troubleshooting installation problems includes handling GUI setup freezes, media errors, domain controller communication difficulties, STOP errors • Unattended, advanced, and customized installation options include answer files, uniqueness, database files, SYSPREP Guide to MCDST 70-271

  29. Summary (continued) • Troubleshooting unattended installations includes correcting answer files, rebuilding disk images, re-configuring RIS • The two setup command line tools are WINNT and WINNT32 • Once Windows XP Professional is installed apply service packs, hot fixes, and other updates Guide to MCDST 70-271

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