Moodle support services | 3E Software Solutions

1. 3ESoftwareSolutions– MoodleSupportServices Weprovidepost-implementationLMSsupportservicestoourclients. We provide Moodle Support services to make sure that your Moodlesite is up to date with all Security Updates, is optimized for Performance and stay current with all the latest updates. We ensure that the industry best practices are followed by your team. The Moodle Support Services, provided on an Annual Retainer basis, provide technical support to Site’s key personnel from Client’s team. The Support services include both Usability (Functional) and Administration services.

2. OurRangeofMoodleSupportServices(WHAT) • ThemeCustomizationandUpdatesPlatformUpgrades • CourseConversionGuideInstallationofSecurityPatches • SiteMigrationsBackupsandRestorations • SSO(Single-Sign-OnIntegration)InstallationofPerformancePatches • HostingServerConfigurationOtherCriticalUpdates • PluginSetup&ConfigurationBestPracticesandHow-Tos • InstallationofBlocks,ModulesTier-1SupportandTroubleShooting • DeliveryofMoodleSupportServices(HOW) • FREEMoodleSupportServices • We offer FREE Moodle support which comes as a support package so that you can concentrate on your business and leave the trouble to us. The free support is valid for one month with a maximum of 20 hours of support. • CourseConversion • HealthCheck-Up • SiteMigrations • AnsweringQuestions • PluginSetup&Configuration • OnetimewebsiteBackup&Restoration • InstallationofBlocks,Modules,etc. • Changingroleprivileges • InstallationofSecurityPatches • OtherCriticalUpdates • InstallationofPerformancePatches • SuggestiononBestPractices *All the installation/changes will be done on the Moodle system meant for development. No changes will be made on the production/live Moodle system unless it is approved on development. *Administrative access should be given on both server as well as on the Moodle Dashboard.

3. OneTimeMoodleSupportServices • Contact us to tell us what you would like to accomplish. • We’ll confirm our understanding of your request and email you a quote. • Upon your approval, we’ll make the changes on our test server using a replica of your • Moodle site. • You review the change(s) on our test Moodle site and provide your feedback and/or approval. • Once approved, you make payment and we install the solution on your live Moodle site. • MoodleAnnualSupportServices • MoodleUsabilitySupport(BestPracticesandHow-Tos) • Our team will share and guide you on the industry best practices and trends to maximize the benefits of the Moodle platform and leverage Moodle to its best potential to suit your custom requirements • Moodle Technical Support (Diagnosis and Trouble Shooting) • Moodle Technical Support Services and Totara LMS Technical Support Services available. • Support Services include answering Queries, Understanding the Problem and Impact, Providing a Solution or Response, Reproduction of Issues and Call for Action after Preliminary Analysis • MoodleAdministrativeSupport • Installation of blocks, modules, update themes and other minor changes • Platform Upgrades • Health Monitoring, Logs Check (Smoke Detection), Server Status Monitoring • Security Patches Updates, Performance Patches Updates, Other Critical Updates (*It is very important to understand the need for every update and understand impact and make informed decision to go with that update or not.) • Automatic Backups