230 likes | 356 Views
CallCatcher ®. The ultimate in professional Voice Recording. About VOICERECORDING.COM. VOICERECORDING.COM is the manufacturer of the CallCatcher range of Voice Recording and Screen Capturing systems and distributes worldwide through distributors and resellers.
E N D
CallCatcher® The ultimate in professional Voice Recording
About VOICERECORDING.COM VOICERECORDING.COMis the manufacturer of the CallCatcher range of Voice Recording and Screen Capturing systems and distributes worldwide through distributors and resellers. Voicerecording hardware is provided by OptiLogix the innovative partners in OEM voicerecording hardware.
With the CallCatcher voicerecording systems, VOICERECORDING.COM is pleased to provide a comprehensive solution to customers who require long-term recording of inbound and outbound telephone calls. In a competitive and fast-moving business environment of today, the CallCatcher enables the recording of calls for many business purposes, including security, transactional analysis and performance monitoring. CallCatcher
Unlimited multi-system expansion License free workstation remote client tools Best voice and sound quality available in the industry Open software structure for customised LAN integrated applications Mixed analog, digital and ISDN configurations CLI/DDI enriched Call Detail Records Secure, encrypted recording storage and LAN audio streaming for remote users Local or LAN/WAN call playback and monitoring Call statistics and advanced system management reporting functions Extensive search, filter and record marking capabilities CallCatcher
Cost-effective voicerecording solution Choice of system configurations No limit on number of CallCatcher recording systems and telephone lines per site Can be accessed through your LAN / WANfor searching, playback and real-time monitoring Optional Screen Capturing to record all screen activity Modular & Flexible Live conversation monitoring Integrated archiving system Superior voicerecording quality Vast recording capacity User friendly Benefits of the CallCatcher
Applications • Call Centre voice / screen recording, logging and monitoring • Quality and service assurance • Verbal transaction recording: • Agent training and efficiency improvements • Follow-up information • Financial and stock dealing • Telephone ordering applications
Features & Benefits • Analog, Digital PBX and Digital ISDN-2 (BRI) / ISDN-30 (PRI) multi-channel voicerecording and logging • 2 up to 256 ports per system • Unlimited multi-system expansion • Superior voicerecording quality • Storage at 64, 36, 16 and 8 kbit/s high quality compression • Encrypted and access secured voice file storage and playback • Automatic labelling of time, date, call duration, dialled and identified telephone numbers • Fully configurable recording parameters
Features & Benefits • Built-in phonebook with import facility for your relational database • Local and/or LAN/WAN call playback and monitoring • Advanced user, application and security / access management • Extensive search, filter and storage making capabilities • Built-in call archiving for voicerecording archive management and retrieval • CallCatcher API for customised client tools development
Local and remote voicerecording management, searching and playback
Screen Capture playback High resolution screen capturing with cursor and mouse recording at up to 25 frames / second in MPEG4.
Features • Windows-2000, XP, 2003 and Vista • Voice LAN streaming for real-time listening and monitoring • Caller’s phone number (CLI) is automatically processed and linked with database information • Mixed-mode line configurations (mixed analog and digital ports) are supported within a single system • Programmable recording durations for incoming and outgoing calls • High quality and high compression modes are supported • Voice, line-signalling or D-channel activated recording
Features • Phonebook support in which: • You can import your own relation and address data base records • CLI and dialled numbers are automatically cross-linked • Extra notes can be added • You can sort and search on: • Date and time (period) • Duration (length) • Ports (extension or CO lines) • Outbound or inbound calls • Telephone numbers • Remarks and markers
Product Specification • Chassis • 4U 19” rack mount industrial computer system (standard / mirrored) • 7U 19” fault resilient computer system (with SCSI RAID-5 HDD) • Chassis and voicerecording interfaces: CE, FCC and RoHs compliance • Operating systems • Windows-XP Professional or Windows-2003 Server • Windows Vista • Typical 4U industrial computer (IPC) configuration • 3 GHz CPU, 1024 MB RAM, 250 GB hard disk, DVD R/W drive, sound card • Number of ports per recording unit • 4 to 96 analog, digital PBX or Basic RateISDN-2 ports • 8 to 240 digital Primary Rate ISDN ports
Product Specification • Audio Bandwidth • 300 – 3400 Hz • Coding (64kbit/s … 8kbit/s) • V64 CCITT A-Law PCM • V36 Hi-Q PCM • V16 and V8 proprietary MP3 based • All based on proprietary coding and ultra secure encryption • Data and system security • Multi-level and discipline user and password protection management. • Voicerecordings are heavily encrypted
Product Specification • Initial (hard disk) storage capacity • 250 GB for approximately 66,000 hours of voice (V8) storage • Expandable to 4 Tera byte (4 x 1.000 GB HDD drives) with 1 MILLION hours of voice (V8) storage • Archiving / backup media • Any type of drive letter based drives/media may be used for LAN based archiving • Protocols • Alcatel,Ascom/Aastra,Avaya Definity – Index – IP Office, Bosch, Ericsson, Intertel, LG, Matra, Mitel, NEC, Nitsuko, Nortel Meridian, Norstar, Panasonic, Philips, Samsung, Siemens, Tadiran, Tenovis, Toshiba and other PBX digital extension line transmission formats • Euro ISDN, Q.SIG and DASS-2 digital protocols • Various analog line signalling variants with Caller ID