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Prerequisites to Good School Management

Sophia
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Prerequisites to Good School Management

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    1. Prerequisites to Good School Management Trust Rapport Common vision

    2. Know what is going on at your school Probe; don’t cross examine Probe; don’t coach Inquire; don’t challenge Uncover; don’t trap Draw out; don’t pump Guide; don’t dominate

    3. Get out of your office and see what is going on Walk the halls Get into classrooms Talk to teachers and other school employees in a tactful, nonthreatening manner

    4. Create a Positive Atmosphere Don’t let the desk be a barricade Begin conversations in a friendly and informal manner Be goal oriented and accomplish identified tasks, but remembering people are people first!

    5. Practice active listening Paraphrase feelings accurately Paraphrase content accurately—repeat the content of what is heard in own words Use door openers—”Tell me more…”; “Sounds interesting” Use acknowledgment responses—”Mm-mm”; “Yes”; “Right”; “Certainly” Use non-verbals—Look at the person; nod head; lean forward

    6. Teacher begins crying Let the teacher cry; then try to reassure Offer a tissue; remain silent for a while; use a soothing tone of voice In extreme cases, stop the conversation and reschedule for another time Try to change the subject; find something in common or something positive to discuss

    7. Teacher is angry Smile and give positive responses Ask, “Is there anything you would like to discuss before with me before we…….. State, “Remember, we are here to work together” Be confident; maintain good eye contact Put some distance between you and the teacher DON’T Argue DON’T allow the teacher to be abusive Ignore offensive language Remain CALM

    8. Teacher shows confusion Ask --“Would you like for me to clarify something?” Rephrase the statement Ask --“What is the nature of your confusion?” State --“I’ll help if I can, or if I don’t know, I’ll find the answer”

    9. Teacher is frustrated Try to minimize stress by talking informally for a brief time Take a short break, if possible Explain that perfection is not expected Emphasize strengths Try to identify the cause of frustration Be supportive Try to make a positive statement

    10. Teacher receives suggestions, but becomes defensive Use another term for “need,” such as “area to strength,” “area for refinement,” or “area” for improvement” Prepare the teacher during orientation to expect suggestions Emphasize that everyone can improve State-- “This is one area I noticed that you might want to work on” Ask-- “Could you add something to this suggestion?” Encourage the teacher to express his feelings

    11. Be an Empathetic Listener Demonstrate an open, accepting attitude through body language and furniture placement Give the staff member complete attention and concentrate on the their words and body language Limit remarks—let the staff member do most of the talking Listen and look for feelings Help the them stay on the subject

    12. Be an Empathetic Listener Don’t think ahead planning an answer— think about what the person is saying Don’t attempt to analyze the person Don’t judge or categorize the person or form a biased opinion Don’t tell a someone “not to feel that way”— that is beside the point—the fact is the they do feel that way Don’t complete sentences for them

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