What is the TRCC s role:

2. Survey the room: how many people here are builders, project managers, lawyers, managers etc…Survey the room: how many people here are builders, project managers, lawyers, managers etc…

3. What is the TRCC’s role?:  Key Responsibilities: Maintaining the state’s minimum warranties and performance standards for residential construction Overseeing the state inspection process when a post-construction defect is alleged Assisting consumers with complaints about residential builders and remodelers Educating Texas consumers and the residential construction industry Registering residential construction projects Registering residential builders and remodelers Administering the Star Builder program for certain builders and remodelers Enforcing statutory and regulatory requirements for registered builders and remodelers The impetus behind the creation of the Texas Residential Construction Commission is two fold: provides homeowners and builders an opportunity to resolve differences through an administrative process prior to pursuing a legal action the Act provides for the adoption of limited warranties and building and performance standards, management of task force groups, the voluntary certification of arbitrators and the filing of arbitration award summaries. But The impetus behind the creation of the Texas Residential Construction Commission is two fold: provides homeowners and builders an opportunity to resolve differences through an administrative process prior to pursuing a legal action the Act provides for the adoption of limited warranties and building and performance standards, management of task force groups, the voluntary certification of arbitrators and the filing of arbitration award summaries. But

4. What are the requirements Builder Registration Home Registration Adherence to performance standards Follow set, limited statutory warranties Submit to State-sponsored inspection upon complaint (SIRP) Participate in non-binding arbitration regarding post-construction defect. As of January 1, 2004, all home builders and remodelers in the State of Texas are required to register each home construction project with the commission. The registered builder/remodeler must complete a Home Registration Form for: new homes; remodeling projects involving interior renovations exceeding $20,000; and, material improvements Litigation between homebuilders and consumers often is fueled by differences of opinion between what is considered defective and covered under a warranty versus what is the result of inadequate homeowner maintenance. The new home building and performance standards, which the Commission is now in the process of formulating, will help both parties by defining more specific construction and minimum warranty standards. This will create certainty for both the builder and the buyer. DEFINITIONS: Registration: There is registration of Builders - Defines builder as “a business entity or individual who, for a fixed price, commission, fee, wage, or other compensation, constructs or supervises or manages the construction of a new home” Includes contractors who do work for a home in excess of 20K - This is a simple registration application and the payment of an registration fee ($500) - Fees must be received by February 28th of each year or the application fee doubles. - Requires legal doc/affidavit attesting whether or not this person/entity has been a builder since March  2004 - TRCC can deny registration for variety of reasons incl. felony criminal convictions, fraud, perjury, etc… There is registration of New Homes - For new home construction involving a title transfer from the builder to the initial homeowner, the builder  shall submit a home registration form and the appropriate fee to the commission on or before the 15th  day of the month that follows the month in which the title transfer takes place. - Registration can be online - Registration of existing homes/new homes - Simple one page form (additional form for multiple home registration listing) (fee: $30 per home) - Can withdraw registration if home is cancelled - To participate in State Sponsored inspection process (SIRP) a home must be registered. Performance Standards - a 39 page booklet that covers builder responsibilities in the construction process - Includes the need to provide limited warranties - Identifies homeowner responsibilities State-sponsored inspection - Part of dispute resolution process - Happens after homeowner gives builder 30 days to investigate/make it right (right of repair) - Inspection done by a TRCC-approved third party inspector - Either party may appeal the Inspector’s findings and considered by an appellate panel - Rulings are currently non-binding, but findings CAN be used as evidence if the matter progresses to a  trial. Non-binding arbitration - Before going to court, homeowner/builder may request a non-binding arbitration hearing - Can be binding if both parties agreeAs of January 1, 2004, all home builders and remodelers in the State of Texas are required to register each home construction project with the commission. The registered builder/remodeler must complete a Home Registration Form for: new homes; remodeling projects involving interior renovations exceeding $20,000; and, material improvements Litigation between homebuilders and consumers often is fueled by differences of opinion between what is considered defective and covered under a warranty versus what is the result of inadequate homeowner maintenance. The new home building and performance standards, which the Commission is now in the process of formulating, will help both parties by defining more specific construction and minimum warranty standards. This will create certainty for both the builder and the buyer. DEFINITIONS: Registration: There is registration of Builders - Defines builder as “a business entity or individual who, for a fixed price, commission, fee, wage, or other compensation, constructs or supervises or manages the construction of a new home” Includes contractors who do work for a home in excess of 20K - This is a simple registration application and the payment of an registration fee ($500) - Fees must be received by February 28th of each year or the application fee doubles. - Requires legal doc/affidavit attesting whether or not this person/entity has been a builder since March 2004 - TRCC can deny registration for variety of reasons incl. felony criminal convictions, fraud, perjury, etc… There is registration of New Homes - For new home construction involving a title transfer from the builder to the initial homeowner, the builder shall submit a home registration form and the appropriate fee to the commission on or before the 15th day of the month that follows the month in which the title transfer takes place. - Registration can be online - Registration of existing homes/new homes - Simple one page form (additional form for multiple home registration listing) (fee: $30 per home) - Can withdraw registration if home is cancelled - To participate in State Sponsored inspection process (SIRP) a home must be registered. Performance Standards - a 39 page booklet that covers builder responsibilities in the construction process - Includes the need to provide limited warranties - Identifies homeowner responsibilities State-sponsored inspection - Part of dispute resolution process - Happens after homeowner gives builder 30 days to investigate/make it right (right of repair) - Inspection done by a TRCC-approved third party inspector - Either party may appeal the Inspector’s findings and considered by an appellate panel - Rulings are currently non-binding, but findings CAN be used as evidence if the matter progresses to a trial. Non-binding arbitration - Before going to court, homeowner/builder may request a non-binding arbitration hearing - Can be binding if both parties agree

5. Why Bother? The Debate What the “Homeowners for Better Building” Say: The builders' primary goal was to protect themselves from lawsuits filed by unhappy home buyers. The commission is a paper tiger that makes it overly difficult for homebuyers to engage in the process. What the TRCC Says: Concedes lack of regulatory authority However, by emphasizing that the TRCC’s standards actually increase the burdens on builders, requiring them to register with the state and mandating that the homes they produce perform as intended.  What Builders Say: Even after a successful defense in TRCC-arbitrated inspections/hearings, a builder can still be taken to court if the homeowner is displeased with the ruling.

6. Why Bother? To respond to the ever-growing problem of Construction Defect Litigation To identify newly constructed homes that are subject to the process To identify those homes that fall under limited warranty and building and performance standards, which will apply to construction. To root out the shoddy workmanship or sub-standard business practices To improve professional standing with home buying community It is a measure to reinforce honesty, integrity and trust-worthiness It is a measure to reinforce honesty, integrity and trust-worthiness

7. Why Bother?: Pros & Cons of Compliance Root out frivolous lawsuits Recognizes both responsible and incompetent builders Forcing industry to define what is and what is not covered under warranty Insurance company creativity: project specific insurance Builders promoting customer-centricity If complaint goes to court, builder can use commission finding as evidence

8. In Texas there is a Right of Repair law HB730 that was passed in 2004 that creates a process to address defects before lawyers get involved. Now defects are going to happen, nothing you can do, it’s just the nature of the business, but when defects happen you can do two things: you can become a partner or you can become a litigant. EXPAND ON WHAT LAW SAYS. Arizona: 10 cases per year grew to over 500 after CDL attorneys moved in. CDL Overview: Effects on the Homebuilding Industry California is famous for so many exports…movies, avocados, the silicon chip. But it is also the birthplace of Construction Defect Litigation and the means to defend against it.” CDL is a real threat and an expensive one. You might not have been sued, but due to the litigious world we live in, it is simply only a matter of when, not if. Casablanca story: “How does the money work?” This encounter became the seed from which Master Manuals grew. What is happened in California…out of control housing costs, insurance skyrocket….is a direct result of CDL In Texas there is a Right of Repair law HB730 that was passed in 2004 that creates a process to address defects before lawyers get involved. Now defects are going to happen, nothing you can do, it’s just the nature of the business, but when defects happen you can do two things: you can become a partner or you can become a litigant. EXPAND ON WHAT LAW SAYS. Arizona: 10 cases per year grew to over 500 after CDL attorneys moved in. CDL Overview: Effects on the Homebuilding Industry California is famous for so many exports…movies, avocados, the silicon chip. But it is also the birthplace of Construction Defect Litigation and the means to defend against it.” CDL is a real threat and an expensive one. You might not have been sued, but due to the litigious world we live in, it is simply only a matter of when, not if. Casablanca story: “How does the money work?” This encounter became the seed from which Master Manuals grew. What is happened in California…out of control housing costs, insurance skyrocket….is a direct result of CDL

9. Trends: Your Own Backyard Based on TRCC statistics taken from their reporting document “On the level”Based on TRCC statistics taken from their reporting document “On the level”

10. They are out there and they are looking for ways to part you from your profits. Problems are typically happening in Year 1 or 2. Defects or maintenance issues are happening more and more after Year 5. So before we look at the risk elements of CDL, the question is when was the last time you touched, the homeowner who bought from you in 2001? They are out there and they are looking for ways to part you from your profits. Problems are typically happening in Year 1 or 2. Defects or maintenance issues are happening more and more after Year 5. So before we look at the risk elements of CDL, the question is when was the last time you touched, the homeowner who bought from you in 2001?

11. Homeowners are being taught to sue…by, you guessed it CDL lawyers…here’s an example of a seminar that Homeowners are being taught to sue…by, you guessed it CDL lawyers…here’s an example of a seminar that

12.

13. Trends: Average Jury Awards And anecdotally…it has doubled since 2000 Construction industry insurance coverage has decreased over five years. Respondents state that despite a dramatic increase in their premium, they are receiving far less coverage than they had five years ago. Best Practices can reverse this trend. And anecdotally…it has doubled since 2000 Construction industry insurance coverage has decreased over five years. Respondents state that despite a dramatic increase in their premium, they are receiving far less coverage than they had five years ago. Best Practices can reverse this trend.

14. This is not to be construed as Chicken Little or fear mongering, but CDL is hereThis is not to be construed as Chicken Little or fear mongering, but CDL is here

15. What about that silver lining?

16. What the silver lining is…is that full compliance with the TRCC regulations opens up the door to incorporating several best practices thatWhat the silver lining is…is that full compliance with the TRCC regulations opens up the door to incorporating several best practices that

17. Best Practices: Avoiding CDL Set Expectations Listen and empathize Know the Right to Repair Law Mediation before litigation Establish Affirmative Defense Written Communication Document Transfer Limiting/specifying warranties Document retention program Peer review

18. Best Practices: The Art of Setting Expectations Expectations are strange creatures. They grow, they shrink, they change shape, they change direction. They shift constantly, and they shift easily. And how satisfied (or dissatisfied) your customers are is determined by these expectations and your performance in meeting them. If expressed as a calculation, customer satisfaction might look something like this: Your Performance… --- YOU CAN AFFECT BOTH Customer Satisfaction = Customer Expectations --- YOU CAN AFFECT BOTH There’s an old business proverb when it comes to setting expectations…and it’s as true today as it was when first uttered back in the stone age: Tell them what your going to tell them, tell them. Tell them again, Tell them what you just told them. It’s the Art of Managing expectationsExpectations are strange creatures. They grow, they shrink, they change shape, they change direction. They shift constantly, and they shift easily. And how satisfied (or dissatisfied) your customers are is determined by these expectations and your performance in meeting them. If expressed as a calculation, customer satisfaction might look something like this: Your Performance… --- YOU CAN AFFECT BOTH Customer Satisfaction = Customer Expectations --- YOU CAN AFFECT BOTH There’s an old business proverb when it comes to setting expectations…and it’s as true today as it was when first uttered back in the stone age: Tell them what your going to tell them, tell them. Tell them again, Tell them what you just told them. It’s the Art of Managing expectations

19. Best Practices: Understand Perception  is Reality At some point mistakes will happen. Do not become defensive and blame a customers misconceptions as the fault of their own incompetence or relegate them as insignificant. TELL A STORY USING A POTENTIAL CDL ISSUE THAT CAN BE DIFFUSED Every complaint or issue is valid in the perception of your customer. Treat it as such. You do not need to agree with them, but you need to acknowledge their feelings. Open constructive and objective dialog to solve the issue Call came in and handles poorly – escalates a problem. Handled well and it is diffused. Not enough to just want to do it well. Need training, systems, tools. Documents, policies and procedures help handle the calls.At some point mistakes will happen. Do not become defensive and blame a customers misconceptions as the fault of their own incompetence or relegate them as insignificant. TELL A STORY USING A POTENTIAL CDL ISSUE THAT CAN BE DIFFUSED Every complaint or issue is valid in the perception of your customer. Treat it as such. You do not need to agree with them, but you need to acknowledge their feelings. Open constructive and objective dialog to solve the issue Call came in and handles poorly – escalates a problem. Handled well and it is diffused. Not enough to just want to do it well. Need training, systems, tools. Documents, policies and procedures help handle the calls.

20. Best Practices: Providing Proper  Maintenance Documentation “The homeowner shall properly maintain each component of the home including proper cleaning, care and upkeep of the home” -TRCC General Provisions: Title X, Part 7, Subchapter A,  §304.2 (5)

21. The best lawsuit is the lawsuit avoided Professionally vetted, climate-specific best practices for maximum effectiveness Accurate, climate relevant content reduce maintenance issues, therefore reducing warranty claims. Easy to apply preventative maintenance schedules for month, season and year Lessen customer service incidents and the costs associated. Recover a greater percentage of legal and warranty investments. Lay the foundation for affirmative defenses

22. Best Practices: Establish an  Affirmative Defense “A homeowner’s failure to substantially comply with a stated homeowner responsibility creates an exclusion to the warranty for the performance standard.” -TRCC General Provisions: Title X, Part 7, §304.1 (10)

23. What is an Affirmative Defense? I told them how to maintain the component I documented that they were told Simply, if the builder takes the steps to provide homeowner documentation that details maintenance and warranty standards, the burden of responsibility shifts from the builder to the homeowner, thus creating the builder’s affirmative defense. Simply, if the builder takes the steps to provide homeowner documentation that details maintenance and warranty standards, the burden of responsibility shifts from the builder to the homeowner, thus creating the builder’s affirmative defense.

24. Best Practices: Establish Responsibility/Accountability Boundaries Additionally, documentation practices also translate into lower insurance premiums. There are several insurance carriers who have indicated that they take into consideration initiatives that lower a builder’s risk profile. As homeowner documentation mitigates exposure to risk and certainly helps address right of repair issues, a builder can demonstrate a lower risk profile and therefore gain the rewards of lower insurance premiums.Additionally, documentation practices also translate into lower insurance premiums. There are several insurance carriers who have indicated that they take into consideration initiatives that lower a builder’s risk profile. As homeowner documentation mitigates exposure to risk and certainly helps address right of repair issues, a builder can demonstrate a lower risk profile and therefore gain the rewards of lower insurance premiums.

25. Best Practices: Maintain Comprehensive Communications Provide Solid Homeowner Documentation Performance Standards AND Maintenance Guidelines Provide comprehensive warranty information Integrate risk and satisfaction processes If you’re not sure…put it in writing.

26. Performance Standards I adhere to performance standards, how do they differ from maintenance guidelines Not one or the other…Builders need both I adhere to performance standards, how do they differ from maintenance guidelines Not one or the other…Builders need both

27. Maintenance Guidelines There are things that are compliable with the law then there are things that are simply good business proactices thatThere are things that are compliable with the law then there are things that are simply good business proactices that

28. Warranties “The builder will assign to the homeowner, without recourse, the manufacturer’s warranty for all manufactured products that are covered by a manufacturer’s warranty.” -TRCC General Provisions: Title X, Part 7, §304.3 (b) Builder Specific Manufactured Products Subcontractors

29. Best Practices: Warranty Communication “Exceptions and Exclusions from Builder's Responsibilities: The negligence, improper maintenance, misuse, abuse, failure to follow manufacturer's recommendations, failure to take reasonable action to mitigate damage, failure to take reasonable action to maintain the residence” -TRCC General Provisions: Title X, Part 7, Subchapter A, §304.2 (B)

30. The Power of your Documents Where’s the 400K Lot File The slope problem – looking for a lot file that’s worth $2-400k Lawsuits happen in Years 2,3,7 and 9 With Documents you can solve problems quicker for your customers. Most people are reasonable: show them that they signed for the maintenance or warranty and they’ll own it. Sarbanes Oxley and document retention Documentation is one of the biggest factors in risk management and customer service. Documentation is defense. Documentation is good quality assurance.The slope problem – looking for a lot file that’s worth $2-400k Lawsuits happen in Years 2,3,7 and 9 With Documents you can solve problems quicker for your customers. Most people are reasonable: show them that they signed for the maintenance or warranty and they’ll own it. Sarbanes Oxley and document retention Documentation is one of the biggest factors in risk management and customer service. Documentation is defense. Documentation is good quality assurance.

31. Tale of Two Lawsuits It’s not just the docs You can give them all the docs, but you’re still going to be sued. It’s not just the docs You can give them all the docs, but you’re still going to be sued.

32. Start Your Document Retention Program…  …before it’s too late! Standardize the set up list of documents, origination, flow and archiving of your project documents. Each file should be accounted for during the home building process...not 91/2 years later. Documents should be audited for originality, final copy, execution, recordation, stamped by local authority..etc.  Organize files and store in safe place for the 10 year period.

33. THE PROCESS

34. How TRCC compliance is good for business Increase Customer Satisfaction Reduce Risk Improve Internal Efficiencies Keep more money Improve Brand

35. Know your rights and responsibilities Know your customer’s rights and responsibilities Communicate those responsibilities Know the process Know your rights and responsibilities Know your customer’s rights and responsibilities Communicate those responsibilities Know the process

36. Risk management and Customer service go hand in hand Lessens volume of customer service calls Reaffirm homeowner’s perception of solid responsive service Further personalizes the home owning experience Increases satisfaction rankings Could translate into lower insurance premiums “The presentation of standardized homeowner documentation tells the homeowner that builders recognize and appreciate the substantial investment they have made and wish to help in the home’s continuous and proper upkeep. It reinforces a builders commitment to customer service.” -Bob Mirman,  CEO/Founder“The presentation of standardized homeowner documentation tells the homeowner that builders recognize and appreciate the substantial investment they have made and wish to help in the home’s continuous and proper upkeep. It reinforces a builders commitment to customer service.” -Bob Mirman, CEO/Founder

37. Put it in Writing!!! “What's on the paper is what is going to happen. If the contract says they'll fix cracks in the driveway by caulking it, don't expect them to replace the whole driveway if it cracks.” -Carol Smith renown industry author and leading customer relations expert

38. This is the cornerstone of risk management. It is also a pillar of customer satisfaction. Homeowner documentation should not be a bunch of paper stuffed into some draw. You have an opportunity not only to make a lasting impression, but a perfect chance to enhance your branding and mitigate your risk. -Documentation as a risk tool -Documentation as a branding tool -Documentation as a satisfaction tool. One of the leading voices in customer satisfaction for the homebuilding industry, Bob Mirman, founder of Eliant, agrees, “the presentation of standardized homeowner documentation tells the homeowner that builders recognize and appreciate the substantial investment they have made and wish to help in the home’s continuous and proper upkeep. It reinforces a builder’s commitment to customer service. What SMART TRANSFERRENCE MEAN….WHY IS IT IMPORTANT.This is the cornerstone of risk management. It is also a pillar of customer satisfaction. Homeowner documentation should not be a bunch of paper stuffed into some draw. You have an opportunity not only to make a lasting impression, but a perfect chance to enhance your branding and mitigate your risk. -Documentation as a risk tool -Documentation as a branding tool -Documentation as a satisfaction tool. One of the leading voices in customer satisfaction for the homebuilding industry, Bob Mirman, founder of Eliant, agrees, “the presentation of standardized homeowner documentation tells the homeowner that builders recognize and appreciate the substantial investment they have made and wish to help in the home’s continuous and proper upkeep. It reinforces a builder’s commitment to customer service. What SMART TRANSFERRENCE MEAN….WHY IS IT IMPORTANT.

39. Smart Transference affects the After Sales costs Compliance can also have a positive effect on after-sales costs. If a builder who builds 100 houses were to spend approximately $1,000 per house for potential inspection and minor repair visits, this can tie up upwards of $100,000 of budgeted monies. However, by applying the full scope and spirit of the law, builders could realize significant savings against this line item.Compliance can also have a positive effect on after-sales costs. If a builder who builds 100 houses were to spend approximately $1,000 per house for potential inspection and minor repair visits, this can tie up upwards of $100,000 of budgeted monies. However, by applying the full scope and spirit of the law, builders could realize significant savings against this line item.

40. Smart Transference can reduce service demands up to 40% If a typical post-sale “house call” costs the builder roughly $200, regardless of the issue, by providing maintenance information to the homeowner, it is reasonable that a builder will save two trips to each house and therefore recoup 40% of their after care budget. This “found” money can then be reinvested into other customer-centric operations within the company or shave expenses.If a typical post-sale “house call” costs the builder roughly $200, regardless of the issue, by providing maintenance information to the homeowner, it is reasonable that a builder will save two trips to each house and therefore recoup 40% of their after care budget. This “found” money can then be reinvested into other customer-centric operations within the company or shave expenses.

41. Registered builder in good standing Attend continuing education seminars Experience eligibility Financially sound Properly insured Comply with construction practices (ie Energy Star) Limited complaints Warranty provision Proven and recognized credibility as a quality builder Source is TRCC website Company: Registration up to date registering > or < 40 homes per year Attached proof documentation: 12 years experience (3 letters attesting to the fact) OR 7 years experience, 5 years trade assoc membership OR 5 years experience & 4-year degree in construction science OR 3 years and completion of Graduate Builder Program Financial responsibility Provide banking information (will be denied if not included) Liability Insurance Not required for less than 50 homes 300K for 50-150 homes 500K for 151-350 homes 1M for 351-1000 homes 2M for more than 1000 homes Attestations: Affirm that no filing for bankruptcy current on state property taxes no unpaid civil judgments no enforceable mechanic and materialmen liens (failure to pay sub) OR have properly filed bond against lien OR secured issance of title insurance to protect homeowner OR intiiated legal action. Compliance with SIRP participation Pay all fees Provide all info relevant to investigation of the application Green building program sponsored by TX Veterans land Board or NAHB Energy star program Other nationally recognized program that requires a greater standard of residential construction practice than required by commission Private inspection program for at least 3 phases of construction for all homes built in geographic area “Foundation Practices” as defined by commission rule: (4) Foundation Practices--     (A) Foundations are designed by a structural engineer based on a site specific geotechnical report as may be required by the engineer of record;     (B) The site specific geotechnical report is one that is appropriate for the circumstances with the frequency and spacing of the borings determined by the geotechnical engineer;     (C) Foundations are built as designed;     (D) The construction of the foundation system is inspected prior to the placement of the concrete by the engineer or an employee of the engineer who issues an inspection report;     (E) If the foundation system is designed for post-tension cables, then the builder shall maintain a record of the stressing certification;     (F) The builder makes a record of the elevations of the foundation prior to substantial completion of the home or an improvement to the home;     (G) The builder provides to the homeowner a final survey showing that the site drainage is in accordance with the International Residential Code; and     (H) The builder who constructs the major structural components of a single-family dwelling or duplex or a material improvement, for a period of ten years following the date of substantial completion, shall maintain:       (i) the plans, specifications and recommendations provided by the engineer and the geotechnical report if required;       (ii) the inspection report;       (iii) the stressing certification; and       (iv) the record of the original elevations. And finally: Provide homeowners with a third party warranty program offered by a commission approved third-party warranty company or provide homeowners with a two-year warranty for all one-year workmanship and materials items pursuant to the commission adopted building and perfromance standards in addition to the 2 and 10 year warranties. PAYMENT: $100 application feeProven and recognized credibility as a quality builder Source is TRCC website Company: Registration up to date registering > or < 40 homes per year Attached proof documentation: 12 years experience (3 letters attesting to the fact) OR 7 years experience, 5 years trade assoc membership OR 5 years experience & 4-year degree in construction science OR 3 years and completion of Graduate Builder Program Financial responsibility Provide banking information (will be denied if not included) Liability Insurance Not required for less than 50 homes 300K for 50-150 homes 500K for 151-350 homes 1M for 351-1000 homes 2M for more than 1000 homes Attestations: Affirm that no filing for bankruptcy current on state property taxes no unpaid civil judgments no enforceable mechanic and materialmen liens (failure to pay sub) OR have properly filed bond against lien OR secured issance of title insurance to protect homeowner OR intiiated legal action. Compliance with SIRP participation Pay all fees Provide all info relevant to investigation of the application Green building program sponsored by TX Veterans land Board or NAHB Energy star program Other nationally recognized program that requires a greater standard of residential construction practice than required by commission Private inspection program for at least 3 phases of construction for all homes built in geographic area “Foundation Practices” as defined by commission rule: (4) Foundation Practices--     (A) Foundations are designed by a structural engineer based on a site specific geotechnical report as may be required by the engineer of record;     (B) The site specific geotechnical report is one that is appropriate for the circumstances with the frequency and spacing of the borings determined by the geotechnical engineer;     (C) Foundations are built as designed;     (D) The construction of the foundation system is inspected prior to the placement of the concrete by the engineer or an employee of the engineer who issues an inspection report;     (E) If the foundation system is designed for post-tension cables, then the builder shall maintain a record of the stressing certification;     (F) The builder makes a record of the elevations of the foundation prior to substantial completion of the home or an improvement to the home;     (G) The builder provides to the homeowner a final survey showing that the site drainage is in accordance with the International Residential Code; and     (H) The builder who constructs the major structural components of a single-family dwelling or duplex or a material improvement, for a period of ten years following the date of substantial completion, shall maintain:       (i) the plans, specifications and recommendations provided by the engineer and the geotechnical report if required;       (ii) the inspection report;       (iii) the stressing certification; and       (iv) the record of the original elevations. And finally: Provide homeowners with a third party warranty program offered by a commission approved third-party warranty company or provide homeowners with a two-year warranty for all one-year workmanship and materials items pursuant to the commission adopted building and perfromance standards in addition to the 2 and 10 year warranties. PAYMENT: $100 application fee

42. Current Texas Star Builders 33 Total Registered Texas Star Builders Talk about the credibility factor about the branding factor about the gtrust factor33 Total Registered Texas Star Builders Talk about the credibility factor about the branding factor about the gtrust factor

43. The future:Legislation We are not advocates of one bill over another, simply letting you know what is going on in Austin right now. They know that the system needs a tweak and several Texas lawmakers have introduced bills representing different viewpoints from the outright abolishment of the TRCC to minor modifications of penalty payment system. I have highlighted some of the more well discussed options currently being debatedWe are not advocates of one bill over another, simply letting you know what is going on in Austin right now. They know that the system needs a tweak and several Texas lawmakers have introduced bills representing different viewpoints from the outright abolishment of the TRCC to minor modifications of penalty payment system. I have highlighted some of the more well discussed options currently being debated

44. The future:Legislation HB1038 according to many is the most likely for passage.HB1038 according to many is the most likely for passage.

45. Review: TRCC regulation compliance is good for business Applying best practices based on compliance issues is better for business: Reduce exposure from risk Strengthen Customer  Satisfaction Reduce costs

47. Since our humble begining in 1999, we’ve grown to eight offices across the US, and are the only company to have maintenance content established for all climatic regions throughout the country.Since our humble begining in 1999, we’ve grown to eight offices across the US, and are the only company to have maintenance content established for all climatic regions throughout the country.