ITIL Certification Training in Netherlands | SPOCLEARN

1. ITIL 4 Foundation Training - Brochure

2. Why take up ITIL 4 Foundation Training? In today’s growing digital transformation business landscape, ITIL 4 Foundation certification training is totally worth it for many beginner-level IT employees and students who are embarking on an IT career. ITIL 4 Foundation training provides participants a fundamental understanding of the globally- recognized ITIL framework in an enterprise setup. Learners will also understand the latest ITSM best practices that are being currently incorporated, and 34 practices as prescribed in the ITIL 4 official manual are. In an evolving and complex business landscape, it is critical that professionals gain ITIL 4 credentials to stand apart from their non- certified counterparts. ITIL 4 Foundation certified professionals earn anywhere in the range of USD 60,000 to USD 92,000 per annum.

3. Who can take up ITIL 4 Foundation Training? Job roles that can find ITIL 4 Foundation training beneficial include: ITSM Managers System Administrators IT Professionals IT Operations Staff Business Managers CIOs Project Managers CTOs Business Process Owners Solution Architects Enterprise Architects Aspiring ITSM Professionals • Professionals transitioning from ITIL v3 to ITIL 4 • Anybody who is looking to clear their ITIL 4 Foundation certification exam

4. Why Take up ITIL 4 FOUNDATION TRAINING FROM SPOCLEARN? 2-Day interactive instructor-led ITIL 4 Foundation training z z 100% Money-Back Guarantee Expert ITIL 4 trainers across the globe z Accredited ITIL 4 Foundation training material prepared by SMEs z Case Studies with real world examples provided z z After training coaching for real world application

5. ITIL 4 Foundation EXAM FORMAT Exam Type Multiple Choice No. of Questions 40 questions Type: Closed Book Exam Languages: English, Dutch, Chinese, French, German, Italian, Japanese, Polish, Spanish, and Portuguese (Brazilian) 01 02 03 04 Passing Score 26 out of 40 required to pass (equivalent to 65%) Exam duration 60 minutes (One Hour)

6. ITIL 4 FOUNDATION Training Agenda

7. 1 UNDERSTAND THE KEY CONCEPTS OF SERVICE MANAGEMENT v 1.1 Recall the definition of: v 1.2 Describe the key concepts of creating value with services: v Service v Cost v Utility v Value v Warranty v Organization v Customer v Outcome v User v Output v Service management v Risk v Sponsor v Utility v Warranty

8. 1 UNDERSTAND THE KEY CONCEPTS OF SERVICE MANAGEMENT v 1.3 Describe the key concepts of service relationships: v Service offering v Service relationship management v Service provision v Service consumption

9. 2 UNDERSTAND HOW THE ITIL GUIDING PRINCIPLES CAN HELP AN ORGANIZATION ADOPT AND ADAPT SERVICE MANAGEMENT v 2.1 Describe the nature, use and interaction of the guiding principles v 2.2 Explain the use of the guiding principles v Focus on value v Start where you are v Progress iteratively with feedback v Collaborate and promote visibility v Think and work holistically v Keep it simple and practical v Optimize and automate

10. 3 UNDERSTAND THE FOUR DIMENSIONS OF SERVICE MANAGEMENT v 3.1 Describe the four dimensions of service management v Organizations and people v Information and technology v Partners and suppliers v Value streams and processes

11. 4 UNDERSTAND THE PURPOSE AND COMPONENTS OF THE ITIL SERVICE VALUE SYSTEM v 4.1 Describe the ITIL service value system

12. 5 UNDERSTAND THE ACTIVITIES OF THE SERVICE VALUE CHAIN, AND HOW THEY INTERCONNECT v 5.1 Describe the interconnected nature of the service value chain and how this supports value streams v 5.2 Describe the purpose of each value chain activity: v Plan v Improve v Engage v Design & transition v Obtain/build v Deliver & support

13. 6 KNOW THE PURPOSE AND KEY TERMS OF 15 ITIL PRACTICES v 6.1 Recall the purpose of the following ITIL practices: v Information security management v Relationship management v Supplier management v IT asset management v Monitoring and event management v Release management v Service configuration management v Deployment management v Continual improvement v Change enablement v Incident management v Problem management v Service request management v Service desk v Service level management

14. 6 KNOW THE PURPOSE AND KEY TERMS OF 15 ITIL PRACTICES v 6.2 Recall definitions of the following ITIL terms v IT asset v Event v Configuration item v Change v Incident v Problem v Known error

15. 7 UNDERSTAND 7 ITIL PRACTICES v 7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain: v Continual improvement including: v The continual improvement model v Change enablement v Incident management v Problem management v Service request management v Service desk v Service level management

16. LEARNING ROADMAP FOR YOU Understand the learning objectives that fits your learning need Contact our coach and consultants and understand in depth Block your seat 2 4 6 1 3 5 Relate to how it can help you Talk to the trainer for more clarity Continuously learn and apply the learning

17. Connect with us now! Talk to our consultant USA: +1 (832) 924 0564 You can also email us at info@spoclearn.com IND: +91 83417-05065 support@spoclearn.com UK: +44 807 164 0572