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Stan Phelps is a keynote speaker and workshop facilitator focusing on loyalty. He is looking to shift a business paradigm: Focusing on the customer and their experience, instead of the chasing the prospect. He also believes you can’t have happy enthused customers with happy engaged employees. Culture is an ongoing commitment, not a campaign. His books about customer experience and employee engagement are called Purple Goldfish, Green Goldfish, Golden Goldfish, Blue Goldfish, Red Goldfish, and Pink Goldfish. They all focus on the little ways to drive differentiation, increase loyalty and promote positive word of mouth. Stan is based in Raleigh, North Carolina. You can connect with him at stan@purplegoldfish.com or call 1.919.360.4702.
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KEYNOTES & WORKSHOPS STAN PHELPS Little things make the biggest difference stan@purplegoldfish.com +1.919.360.4702 CUSTOMER EXPERIENCE | EMPLOYEE ENGAGEMENT | TECHNOLOGY | PURPOSE
MEET STAN He is a TEDx Speaker, Forbes Contributor and IBM Futurist focused on the future of customer experience, employee engagement, technology and purpose. stan@purplegoldfish.com +1.919.360.4702
Stan inspires brands to be remark-able, showing them how to stand out in ways that customers and employees can’t help but talk about. Click to read Stan’s latest Forbes post
BENEFITS Actionable solutions that: - drive loyalty - improve retention - promote word of mouth - increase engagement stan@purplegoldfish.com +1.919.360.4702
OVER 250 EVENTS, STAN HAS SPOKEN ON EVERY INHABITED CONTINENT AUSTRALIA, BAHRAIN, CANADA, ECUADOR, ENGLAND, FRANCE, GERMANY, HOLLAND, ISRAEL, MALAYSIA, PERU, RUSSIA, SPAIN, SWEDEN RECENT CLIENTS AND EVENTS stan@purplegoldfish.com +1.919.360.4702
RECENT TOP BRANDS stan@purplegoldfish.com +1.919.360.4702
PRAISE FOR THE GOLDFISH SERIES stan@purplegoldfish.com +1.919.360.4702
WHAT HE BELIEVES The audience needs to be engaged for learning to take place. I create my presentations with numerous activities to maximize interaction and enhance the audience experience. stan@purplegoldfish.com +1.919.360.4702
SIX POPULAR KEYNOTES/WORKSHOPS CUSTOMER EXPERIENCE, EMPLOYEE ENGAGEMENT, TECHNOLOGY & PURPOSE
LONGER KEYNOTE EXAMPLES 20 MINUTES 20 MINUTES stan@purplegoldfish.com +1.919.360.4702
WORKSHOP PROGRAMS stan@purplegoldfish.com +1.919.360.4702
KEYNOTE OR WORKSHOP PURPLE GOLDFISH Click to view Stan’s TED talk CUSTOMER EXPERIENCE LOYALTY WORD OF MOUTH stan@purplegoldfish.com +1.919.360.4702
WHAT EVENT PLANNERS ARE SAYING “Stan captivates audiences and delivers valuable insight in the form of engaging stories making people feel connected. The audience left inspired with new ideas for their businesses.“ - M.A. Event Director Montreal
KEYNOTE OR WORKSHOP GREEN GOLDFISH Click to see Stan’s interview about 3D Development EMPLOYEE ENGAGEMENT LOYALTY RETENTION CULTURE stan@purplegoldfish.com +1.919.360.4702
KEYNOTE OR WORKSHOP GOLDEN GOLDFISH Click to view Stan’s keynote at the Global Service Design Conference in Stockholm STRATEGY LOYALTY RETENTION stan@purplegoldfish.com +1.919.360.4702
WHAT ASSOCIATIONS ARE SAYING “Stan delivered an outstanding keynote at our 2016 DEC International Conference in Madrid. I would recommend him highly as a keynote speaker. Working with him is very easy and we would be delighted to have him again at future events.” - J.M.A. Association President
KEYNOTE OR WORKSHOP BLUE GOLDFISH Click to view Stan’s IBM Blue Goldfish talk TECHNOLOGY DATA / ANALYTICS LOYALTY stan@purplegoldfish.com +1.919.360.4702
KEYNOTE OR WORKSHOP RED GOLDFISH Click to view Stan’s RTP180 Red Goldfish talk ENGAGEMENT DIFFERENTIATION PURPOSE stan@purplegoldfish.com +1.919.360.4702
KEYNOTE OR WORKSHOP PINK GOLDFISH PURPOSE DIFFERENTIATION stan@purplegoldfish.com +1.919.360.4702
FIND OUT MORE Employee Engagement Technology, Data & Analytics CX & Engagement for Top 20% CX & Engagement via Purpose Customer Experience and Marketing stan@purplegoldfish.com +1.919.360.4702
stan@purplegoldfish.com +1.919.360.4702
Quick BioMEDIA/ASSET SUPPORT CLICK HERE FOR THE FULL SPEAKER/MEDIA KIT Stan Phelps is a Forbes Contributor, TEDx Speaker and IBM Futurist focusing on how customer experience and employee engagement can drive differentiation, increase loyalty and create word of mouth in business. Photography HI RES | LOW RES HI RES | LOW RES HI RES | LOW RES HI RES | LOW RES HI RES | LOW RES HI RES ACTION SHOT HI RES ACTION SHOT HI RES ACTION SHOT HI RES ACTION SHOT Videos 20 MINUTE RED KEYNOTE SPEAKER REEL | BUREAU FRIENDLY 20 MINUTE PURPLE KEYNOTE
Click to book Stan for a keynote or a workshop stan@purplegoldfish.com +1.919.360.4702