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Implement SLA SOC Metric

Implement SLA SOC Metric:<br><br>Enhance operational efficiency by implementing Service Level Agreement (SLA) metrics in your Security Operations Center (SOC). Measure and optimize response times, incident resolution, and overall security performance. Streamline processes for a more resilient and effective SOC, ensuring robust protection against cyber threats in alignment with predefined service standards.<br>

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Implement SLA SOC Metric

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  1. IMPLEMENT SLA SOC METRIC @infosectrain

  2. www.infosectrain.com #learntorise SERVICE LEVEL AGREEMENTS (SLAs) are critical in the field of Security Operations Centers (SOCs) as they define the level of service expected by a customer from a service provider. @infosectrain

  3. www.infosectrain.com #learntorise INCIDENT RESPONSE TIME Definition The time taken from when a security incident is first detected to when the response process begins. Goal Minimize the response time to mitigate the impact of the incident. Measurement Time in minutes/hours from detection to response initiation.

  4. www.infosectrain.com #learntorise INCIDENT RESOLUTION TIME Definition The time taken to resolve a security incident from the time it was detected. Goal Resolve incidents promptly to reduce potential damage. Measurement Time in minutes/hours/days from detection to resolution. @infosectrain

  5. www.infosectrain.com #learntorise FALSE POSITIVE RATE Definition The percentage of security alerts that are incorrectly identified as malicious. Goal Keep the false positive rate low to avoid wasting resources on non-malicious activities. Measurement (Number of False Positives / Total Number of Alerts) * 100. @infosectrain

  6. www.infosectrain.com #learntorise INCIDENT ESCALATION RATE Definition The percentage of incidents that require escalation to higher-level security analysts or other teams. Goal Maintain a low escalation rate by effectively handling incidents at the initial level. Measurement (Number of Escalated Incidents / Total Number of Incidents) * 100. @infosectrain

  7. www.infosectrain.com #learntorise DETECTION ACCURACY Definition The ratio of true positives to the total number of alerts generated. Goal The ratio of true positives to the total number of alerts generated. Measurement (Number of True Positives / Total Number of Alerts) * 100. Target 95% accuracy. @infosectrain

  8. www.infosectrain.com #learntorise TIME TO DETECT (TTD) Definition The average time taken to detect a threat from the time of its occurrence. Goal Reduce the Time to Detect to minimize the dwell time of threats. Measurement Average time in minutes/hours from threat occurrence to detection. Target Less than 30 minutes. @infosectrain

  9. www.infosectrain.com #learntorise COVERAGE BREADTH Definition The extent of the organization’s network, systems, and applications covered by threat detection tools and processes. Goal Achieve comprehensive coverage to avoid blind spots. Measurement Percentage of organizational assets covered. Target 100% coverage. @infosectrain

  10. www.infosectrain.com #learntorise THREAT INTELLIGENCE INTEGRATION Definition The degree to which external threat intelligence feeds are integrated into the SOC for enhanced detection. Goal Regularly update and integrate threat intelligence for timely detection of emerging threats. Measurement Frequency and recency of threat intelligence updates. Target Daily updates and integration. @infosectrain

  11. www.infosectrain.com #learntorise USER BEHAVIOR ANALYTICS (UBA) Definition The implementation and effectiveness of UBA tools in detecting anomalous user behavior. Goal Detects insider threats and compromised accounts through behavior analysis. Measurement Number of threats detected through UBA. Target Continuous improvement in detection rates. @infosectrain

  12. www.infosectrain.com #learntorise REGULAR DRILLS AND SIMULATIONS Definition The frequency of conducting simulated attack scenarios to test and improve detection capabilities. Goal Identify areas of improvement and enhance detection capabilities through regular practice. Measurement Number of drills conducted and improvements made. Target Monthly drills and simulations. @infosectrain

  13. www.infosectrain.com #learntorise TECHNOLOGY STACK UPDATES Definition The regularity of updating and upgrading the technology stack used for threat detection. Goal Stay ahead of adversaries by utilizing the latest technology. Measurement Frequency of technology stack updates and upgrades. Target Quarterly updates and upgrades. @infosectrain

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