Hardware Support Services Global Market Briefing Outlook 2017

1. The Business Research Company Hardware Support Services Global Market Briefing Outlook 2017

2. Market Briefing Outlook Hardware Support Services Market Characteristics • Computer Disaster Recovery Computer disaster recovery includes technologies and procedures to enable vital technological processes to continue and infrastructure to be recovered following natural or human-induced disasters. It focuses on IT and technology systems supporting critical business functions. • Software Installation Services Software installation is the process of adding programs to a computer system. Installation typically includes copying code or generating installation files to new files on a computer or set of computers for easier access to an operating system.

3. Market Briefing Outlook Hardware Support Services Market Trends • Software Products Integration : Software products integration has been increasing rapidly over the last five years. Many businesses are looking for software applications integration with existing business systems. • Cloud Data Recovery: Over the past five years, cloud software solutions have been gaining acceptance from companies across all industries. The cloud is a software delivery method where a vendor hosts a software application in a remote server and customers can access it through the internet.

4. Market Briefing Outlook Hardware Support ServicesMarket Briefing Segmentation Market Briefing Outlook Hardware Support ServicesMarket, Split By Segments, 2015, $ Billion

5. Market Briefing Outlook Hardware Support Services Market Key Mergers and Acquisitions • Merger and acquisition activity in the IT hardware services market in the last three years has been at a medium level. Leading deals have included those done by Oracle Corp, Computer Science Corporation,NetApp and NTT Communications Corporation. • In September 2014, Oracle Corp. acquired MICROS Systems, Inc. for a value of $5.3 billion. MICROS provides software, hardware and related services to manage hotels, food and beverage facilities, and retailers. Oracle paid $68 per share in cash to acquire MICROS Systems Inc. • In December 2015, Computer Sciences Corporation completed the acquisition of XchangingPlcfor $720 million. Xchanging is an integrator and technology services provider. • https://www.pwc.com/us/en/deals/publications/assets/pwc-us-technology-deal-insights-2014.pdf • http://www.csc.com/newsroom/press_releases/135859-acquisition_of_shares_in_xchanging_plc_by_csc_computer_sciences_international_operations_limited

6. Market Briefing Outlook Hardware Support Services Market Competitors • Global Technology Services The Global Technology Services division provides IT infrastructure services. It creates business value for clients through technology and intellectual property integrated services. • Global Business Services The global business services division delivers predictable business outcomes to the company’s clients across consulting and systems integration, application management services and process services. • Software The software division consists primarily of middleware and operating systems software. Middleware serves as a software layer that connects operating systems to applications across a standard software platform.

7. Market Briefing Outlook Hardware Support Services Market Briefing Description • The Hardware Support Services Global Market Briefing Report from The Business Research Company covers market characteristics, size and growth, segmentation, regional breakdowns, competitive landscape, market shares, trends and strategies for this market. • The market characteristics section of the report defines and explains the market. • The market size section gives the hardware support services market revenues, covering both the historic growth of the market and forecasting the future. • The regional breakdowns section gives the size of the market geographically. • which have shaped the market in the last three years are identified

8. Market Briefing Outlook Hardware Support Services Market Briefing Scope • Markets Covered: Computers & Peripherals, Storage, Networking, Servers, Others • Companies Mentioned: IBM,HP, Accenture, Tata Consultancy Services, Computer Sciences Corporation (CSC) • Geographic scope: Americas, Europe, Asia, Middle East and Africa, Oceania. • Time series: Five years historic and forecast. • Data: Market value in $ billions.

9. Market Briefing Outlook Hardware Support Services Market Briefing Reasons to Purchase • Get up to date information available on the hardware support services market globally. • Identify growth segments and opportunities. • Facilitate decision making on the basis of historic and forecast data and understand the drivers and restraints on the market. • Develop strategies based on likely future developments. • Gain a global perspective on the development of the market..

10. Market Briefing Outlook Hardware Support Services Market Briefing - Table of Contents • Hardware Support Services Market Characteristics 4 • Hardware Support Services Market Historic Growth 6 • Drivers of the Market 7 • Restraints on the Market 7 • Hardware Support Services Market Forecast 8 • Drivers of the Market 9 • Restraints on the Market 9 • Hardware Support Services Market Segmentation 11 • Global Hardware Support Services Market, Split By Segments, 2016, $ Billion 11 • Computers & Peripherals 12 • Storage 12 • Networking 12 • Hardware Support Services Market Geography Split 13 • Global Hardware Support Services Markets Size, Split By Region, 2016 13 • Global Hardware Support Services Market, Historic and Forecast Growth, By Region, 2012-2020 14 • Hardware Support Services Market Competitors 16

11. Market Briefing Outlook Hardware Support Services Market Briefing - Table of Contents • International Business Machines Corporation (IBM) 17 • HP 18 • Computer Sciences Corporation (CSC) 19 • Accenture 19 • Tata Consultancy Services 21 • Hardware Services Market Key Mergers and Acquisitions 22 • Hardware Services Market Trends and Strategies 23 • Software Products Integration – 23 • Cloud Data Recovery – 23 • Software Installations Automation – 23 • Single to Multiple Services Shift – 23 • Appendix 25 • Research Methodology 25 • Abbreviations 25 • Currencies 25 • Research Inquiries 25 • The Business Research Company 25

12. Market Briefing Outlook Hardware Support Services Market Briefing – List of Tables • Table 1: Global Hardware Support Services Market Historic Market Size, 2012 – 2016, $ Billion 6 • Table 2: Global Hardware Support Services Market Forecast Market Size, 2016 – 2020, $ Billion 8 • Table 3: Global Hardware Support Services Market, Split By Segments, 2016, $ Billion 12 • Table 4: Global Hardware Support Services Market, Split By Region, 2016, $ Billion 13 • Table 5: Global Hardware Support Services Market Size, Historic and Forecast Growth, Split By Region, 2012-2020 15 • Table 6: Global Hardware Support Services Market, Key Competitor Market Shares, 2016, Percentage (%) 16

13. Market Briefing Outlook Hardware Support Services Market Briefing – List of Figures • Figure 1: Global Hardware Support Services Market Historic Market Size, 2012 – 2016, $ Billion 6 • Figure 2: Global Hardware Support Services Market Forecast Market Size, 2016 – 2020, $ Billion 8 • Figure 3: Global Hardware Support Services Market, Split By Segments, 2016, $ Billion 11 • Figure 4: Global Hardware Support Services Market, Split By Region, 2016, $ Billion 13 • Figure 5: Global Hardware Support Services Market Size, Historic and Forecast Growth, Split By Region, 2012-2020 14 • Figure 6: Global Hardware Support Services Market, Key Competitor Estimated Market Shares, 2016, Percentage (%) 16

14. Market Briefing Outlook Hardware Support Services Market Briefing - Buy Now • Market Briefing Outlook Hardware Support ServicesMarket Briefingis a detailed report giving a unique insight into this market. The report is priced at $1000 for an individual user. To use across your office the price is $1500 and $2000 if you wish to use across a multinational company. • Clients are able to input on the design of the report and highlight points of special interest.

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