Hardware Support Services Global Marketing Analytics 2016

1. Hardware Support Services Global MarketAnalytics2016

2. Hardware Support Services Global Market Analytics Characteristics • Hardware support services may be either be a reactive support, preventive-based support, or proactive support. Hardware support services are predominantly sold as maintenance contracts, which extend up to one to three year duration. The contracts generally cover hardware replacement, hardware repair, or even mere technical assistance via phone, email, or video. • Hardware support services has broadly two divisions. Computer systems design services (CSDS) and Computer facilities management and related services (CFMS). • Computer Systems Design Services • Computer systems design services companies plan and integrate computer hardware, software and communication technologies into computer systems. The computer systems design services industry comprises CAD, CAE, CAM and LAN systems integration services. It also provides computer hardware and software consulting services. • CAD or computer-aided design is a technology used to create designs and technical illustrations. • CAE or Computer-aided engineering provides solutions to engineering problems by using sophisticated and interactive graphical software. • CAM or Computer-aided manufacturing uses computer software and machinery to automate the manufacturing processes. • A LAN or Local Area Network is a group of inter-connected computers that are capable of sharing data and other relevant information between two systems.

3. Key Trends in the Hardware Support Services GlobalMarket Analytics • Software Products Integration – • Software products integration has been increasing rapidly over the last five years. Many businesses are looking for software applications integration with existing business systems. Therefore, companies are offering system integration solutions that integrate diverse software and hardware systems. • Cloud Data Recovery – • Over the past five years, cloud software solutions have been gaining acceptance from companies across all industries. The cloud is a software delivery method where a vendor hosts a software application in a remote server and customers can access it through the internet. As cloud computing services continue to grow the demand for cloud data recovery solutions is gathering pace. Disaster recovery tools are particularly needed because the cloud stores data which is prone to cyber and malware attacks. For instance, Kroll Ontrack offers SharePoint and SQL server cloud data recovery solutions.

4. Hardware Support Services Global Market Analytics Segmentation • Computers And Peripherals was the largest segment with a XX% share of the hardware support services market. It includes design and support for computers and hardware peripherals such as desktops, laptops and mouse. • Storage was the second largest segment with a XX% share of the hardware support services market. It includes design and support for RAM and USB storage devices. • Networking was the third most important segment with a XX% share of the hardware support services market. It includes inter-connected computers that are capable of sharing data and other relevant information between two systems • Other segments constituted about XX% share of the hardware support services market.

5. Hardware Support Services Global Market Analytics Segmentation Global Hardware Support Services Market, Split By Segments, 2015, $ Billion

6. Hardware Support Services GlobalMarket Analytics Industry Competitive Landscape The leading competitors in the global hardware support services market are International Business Machines Corporation (IBM), HP, and Computer Sciences Corporation (CSC) Key Competitor Profiles,Hardware Support Services Global Market International Business Machines Corporation (IBM) • Product portfolio • Brief financials • Market share • Future Strategy HP • Product portfolio • Brief financials • Market share • Future Strategy Computer Sciences Corporation (CSC) • Product portfolio • Brief financials • Market share • Future Strategy

7. Per capita Average Hardware Support Services Expenditure, Global • Global per capita hardware support services consumption grew from $XX in 2011 to $XX in 2015 at a CAGR of XX% and is expected to grow to $XX in 2019 at a CAGR of XX%. This was due to rapid growth in demand of computer maintenance and software installation services in emerging markets such as India and China.

8. Hardware Support Services Global Market Analytics Description Where is the largest and fastest growing market for hardware support services? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The Hardware Support Services Global Market Analytics Report from the Business Research Company answers all these questions and many more. The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography. It places the market within the context of the wider hardware support services market. • The market characteristics section of the report defines and explains the market. • The market size section gives the market size ($b) covering both the historic growth of the market and forecasting the future. Drivers and restraints looks at the external factors supporting and controlling the growth of the market. • Market segmentations break down market into sub sectors. Market segments include Computers & Peripherals, Storage, Networking, Servers and Others.

9. Hardware Support Services Global Market Analytics Description • The regional and country breakdowns section gives the size of the market by geography and compares their historic and forecast growth. It covers all the regions, key developed countries and major emerging markets. It draws comparisons with country populations and economies to understand the importance of the market by country and how this is changing. • Competitive landscape gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified. Companies covered include IBM, HP, CSC, Accenture, Tata Consultancy Services and Others • The trends and strategies section highlights the likely future developments in the market and suggests approaches companies can take to exploit this. • The hardware support services market section of the report gives context. It compares the hardware support services market with other segments of the hardware support services market by size and growth, historic and forecast. It analyses percentage of GDP, expenditure per capita, expenditure per household, internet penetration, per capita average hardware support services expenditure versus internet penetration, number of registered businesses, average spending on hardware support services by registered businesses.

10. Hardware Support Services Global Market Analytics Scope • Markets covered: Computers & Peripherals, Storage, Networking, Servers and Others. • Companies mentioned: IBM, HP, CSC, Accenture, Tata Consultancy Services and Others • Countries: Australia, Brazil, China, France, Germany, India, Italy, Japan, Spain, Russia, UK, USA. • Regions: Asia, Americas, Europe, Middle East & Africa, Oceania. • Time series: Five years historic and forecast. • Data: Ratios of market size and growth to related markets, population, GDP, capex, internet penetration, per capita average hardware support services expenditure versus internet penetration, number of registered businesses, average spending on hardware support services by registered businesses. • Data segmentations: country and regional splits, market share of competitors, market segments. • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

11. Hardware Support Services Global Market AnalyticsReasons to Purchase • • Outperform competitors using accurate up to date demand-side dynamics information. • • Identify growth segments for investment. • • Facilitate decision making on the basis of historic and forecast data and the drivers and restraints on the market. • • Benchmark performance against key competitors. • • Develop strategies based on likely future developments. • • Utilize the relationships between key data sets for superior • strategizing. • • Suitable for supporting your internal and external • presentations with reliable high quality data and analysis.

12. Hardware Support Services Global Market Analytics– Table of Contents • Global Hardware Support Services Market, Split By Country, 2015 16 • Global Hardware Support Services Market, Historic and Forecast Growth, Split By Country, 2011 – 2019 18 • Hardware Support Services Market Comparison 20 • Global Hardware Support Services Market, As A Percentage Of Total Information Technology Services Market 20 • Hardware Support Services As A Percentage Of Total Information Technology Services Market, By Country, 2015 22 • Hardware Support Services Market Segmentation 24 • Computers & Peripherals 25 • Storage 25 • Networking 25 • Hardware Support Services Market Characteristics 6 • Hardware Support Services Market Historic Growth 8 • Drivers of the Market 9 • Restraints on the Market 9 • Hardware Support Services Market Forecast 10 • Drivers of the Market 10 • Restraints on the Market 11 • Hardware Support Services Market Regional And Country Comparison 12 • Global Hardware Support Services Markets Size, Split By Region, 2015 12 • Global Hardware Support Services Market, Historic and Forecast Growth, By Region, 2011 – 2019 14

13. Hardware Support Services Global Market Analytics– Table of Contents Per capita Average Hardware Support Services Expenditure, Global 34 • Per capita Average Hardware Support Services Expenditure, By Country 35 • Per Household Average Hardware Support Services Expenditure, By Country 36 • Hardware Support Services Market Comparison With Industry Metrics 38 • Internet Penetration, By Country, 2015 38 • Per Capita Average Hardware Support Services Expenditure Versus Internet Penetration, By Country, 2015 39 • Number Of Registered Businesses, By Country, 2015, Millions 40 • Average Spending on Hardware Support Services By Registered Businesses, By Country, 2015 42 Hardware Support Services Competitive Landscape 26 • International Business Machines Corporation (IBM) 26 • HP 27 • Computer Sciences Corporation (CSC) 28 • Accenture 29 • Tata Consultancy Services 30 • Hardware Services Market Key Mergers and Acquisitions 31 • Hardware Support Services Market Comparison With Macro Economic Metrics 32 • Hardware Support Services Market Size, Percentage Of GDP, Global 32 • Hardware Support Services Market Size, Percentage Of GDP, By Country 33

14. Hardware Support Services Global Market Analytics– Table of Contents Information Technology Services Market Forecast 50 • Information Technology Appendix 51 • Information Technology Services 51 • Software Services 51 • Hardware Support Services 51 • Cloud Services 51 • Telecom 51 • Wired Telecom Services 51 • Wireless Telecom Services 52 • Communications Hardware 52 • Satellite and Telecommunications Resellers 52 International Trade 44 • Computer and Information Services Market Imports 44 • Computer and Information Services Exports 45 • Hardware Support Services Market Trends and Strategies 47 • Software Products Integration 47 • Cloud Data Recovery 47 • Software Installations Automation 47 • Single to Multiple Services Shift 47 • Market Background – Global IT Services Market 48 • Information Technology Services Market Characteristics 48 • Information Technology Services Market Historic Growth 49

15. Hardware Support Services Global Market Analytics– Table of Contents Computer Hardware 53 • Software Products 53 • Abbreviations 53 • Currencies 53 • Research Inquiries 53 • The Business Research Company 54 • Copyright and Disclaimer 54

16. Hardware Support Services GlobalMarket Analytics – List of Tables Table 1: Global Hardware Support Services Market Historic Market Size, 2011 – 2015, $ Billion 8 Table 2: Global Hardware Support Services Market Forecast Market Size, 2015 – 2019, $ Billion 10 Table 3: Global Hardware Support Services Market, Split By Region, 2015, $ Billion 13 Table 4: Global Hardware Support Services Market Size, Historic and Forecast Growth, Split By Region, 2011 – 2019 14 Table 5: Global Hardware Support Services Market, Split By Country, 2015, $ Billion 16 Table 6: Global Hardware Support Services Market, Historic and Forecast Growth Rate, Split By Country, 2011 – 2019 18 Table 7: Global Hardware Support Services Market As A Percentage Of Total Information Technology Services Market, 2011 – 2019 21 Table 8: Global Hardware Support Services Market As A Percentage Of Total Information Technology Services Market, By Country, 2015 22 Table 9: Global Hardware Support Services Market, Split By Segments, 2015, $ Billion 24 Table 10: Global Hardware Support Services Market, Per Capita Average Hardware Support Services Expenditure, 2011 – 2019, USD ($) 33 Table 11: Per Household Average Hardware Support Services Expenditure, By Country, 2015, $ Billion 35 Table 12: Internet Penetration, By Country, 2015 37 Table 13: Per Capita Hardware Support Services Expenditure Versus Internet Penetration, By Country, 2015 38

17. Hardware Support Services GlobalMarket Analytics – List of Tables Table 14: Number Of Registered Businesses, By Country, 2015, Millions 40 Table 15: Average Spending on Hardware Support Services By Registered Businesses, By Country, 2015 41 Table 16: Computer and Information Services Market Imports By Country, 2015, $ billion 43 Table 17: Computer and Information Services Market Exports By Country, 2015, $ billion 45 Table 18: Global Information Technology Services Market Historic Market Size, 2011 – 2015, $ Billion 48 Table 19: Global Information Technology Services Market Forecast Market Size, 2015 – 2019, $ Billion 49

18. Hardware Support Services Global Market Analytics – Table of Figures • igure 1: Global Hardware Support Services Market Historic Market Size, 2011 – 2015, $ Billion 8 • Figure 2: Global Hardware Support Services Market Forecast Market Size, 2015 – 2019, $ Billion 10 • Figure 3: Global Hardware Support Services Market, Split By Region, 2015, $ Billion 12 • Figure 4: Global Hardware Support Services Market Size, Historic and Forecast Growth, Split By Region, 2011 – 2019 14 • Figure 5: Global Hardware Support Services Market, Split By Country, 2015, $ Billion 16 • Figure 6: Global Hardware Support Services Market, Historic and Forecast Growth Rate, Split By Country, 2011 – 2019 18 • Figure 7: Global Hardware Support Services Market, Split By Segments, 2015, $ Billion 24 • Figure 8: Global Hardware Support Services Market Size As A Percentage Of GDP, 2011 – 2019, $ Billion 31 • Figure 9: Hardware Support Services Market Size As A Percentage Of GDP, By Country, 2015 32 • Figure 10: Global Hardware Support Services Market, Per Capita Average Hardware Support Services Expenditure, 2011 – 2019, USD ($) 33 • Figure 11: Per Capita Average Hardware Support Services Expenditure, By Country, 2015, USD ($) 34

19. Hardware Support Services Global Market Analytics – Table of Figures Figure 12: Per Household Average Hardware Support Services Expenditure, By Country, 2015 , $ Billion 35 • Figure 13: Internet Penetration, By Country, 2015 37 • Figure 14: Per Capita Hardware Support Services Expenditure Versus Internet Penetration, By Country, 2015 38 • Figure 15: Number Of Registered Businesses, By Country, 2015, Millions 39 • Figure 16: Average Spending on Hardware Support Services By Registered Businesses, By Country, 2015 41 • Figure 17: Computer and Information Services Market Imports By Country, 2015, $ billion 43 • Figure 18: Computer and Information Services Market Exports By Country, 2015, $ billion 44 • Figure 19: Global Information Technology Services Market Historic Market Size, 2011 – 2015, $ Billion 48 • Figure 20: Global Information Technology Services Market Forecast Market Size, 2015 – 2019, $ Billion 49

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